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Customer Counter Associate Jobs in Virginia (NOW HIRING)

Lennox International

Counter Sales Associate

Alexandria, VA · On-site

$50K - $66K/yr

As a Counter Sales Associate , you will be responsible for providing an exceptional customer experience with direct involvement in day-to-day operations and positively impacting sales goals. You will ...

Capital Electric

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Counter Sales Floater

Woodbridge, VA · On-site

$23.50 - $26/hr (+ commission)

A Floating Counter Sales associate for Capital Electric is responsible for selling product to customers, assisting customers with product selection, and develop customer relationships to ensure ...

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Customer Counter Associate information

What is a customer counter associate?

Customer Counter Associates are frontline employees who assist customers at service counters, such as those found in retail stores, post offices, or shipping centers. Their primary responsibilities include greeting customers, processing transactions, answering questions, handling packages or products, and resolving customer concerns. They play a crucial role in ensuring efficient service and a positive customer experience. Customer Counter Associates often need strong communication, organizational, and problem-solving skills, as well as familiarity with the services or products offered by their employer.

What are the key skills and qualifications needed to thrive as a customer counter associate, and why are they important?

To thrive as a Customer Counter Associate, you need strong customer service abilities, basic math skills, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, cash handling procedures, and inventory management tools is often required. Excellent communication, problem-solving, and a friendly demeanor help you provide positive customer experiences and resolve issues efficiently. These skills and qualities are crucial for ensuring customer satisfaction and smooth day-to-day operations.

What are some common challenges faced by customer counter associates and how can they effectively manage them?

Customer Counter Associates often encounter high volumes of customer interactions, especially during peak hours, which can be challenging when balancing efficiency with personalized service. Managing difficult or dissatisfied customers is another common challenge that requires strong communication and problem-solving skills. Effective associates stay organized, remain calm under pressure, and use clear communication to resolve issues quickly. Building familiarity with company policies and regularly collaborating with team members can also help in navigating daily challenges more smoothly.

What cities in Virginia are hiring for Customer Counter Associate jobs?

Cities in Virginia with the most Customer Counter Associate job openings:

Customer Counter Associate jobs near you

Counter Sales Associate

Ferguson Enterprises, Inc.

Charlottesville, VA • On-site

$19.62 - $27.45/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Key responsibilities

  • Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.

  • Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.

  • Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.

Ferguson Waterworks rating

9.2

Company rating: 9.2 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

18th of 428 rated retail wholesalers

Job description

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

We are seeking a knowledgeable, results-driven Counter Sales Associate to join our team. This role is more than assisting with transactions—it's about being a trusted advisor to our plumbing and HVAC contractor customers. You will leverage product expertise and problem-solving skills to help customers make informed purchasing decisions that support their business needs while aligning with our company's sales strategy. The ideal candidate is passionate about building relationships, driving sales, and delivering exceptional service.

Schedule: Monday - Friday 8am to 5pm.

Responsibilities:
  • Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
  • Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
  • Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
  • Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
  • Process transactions efficiently while ensuring accuracy and a positive customer experience.
  • Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
  • Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
  • Maintain a professional, organized counter environment that reflects our commitment to quality and service.
  • Assist with inventory management, cycle counts, and stock organization.
  • Adhere to all safety regulations, including proper use of PPE (e.g., safety harness with max weight capacity of 400 lbs).

Requirements:
  • 0–3 years of experience in customer service or sales; prior experience in plumbing/HVAC or related industry preferred.
  • Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
  • Strong communication skills for consultative selling and customer engagement.
  • Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
  • Digital literacy and ability to learn new systems quickly.
  • Organizational skills and ability to manage multiple priorities.
  • Passion for delivering exceptional customer experiences.
  • Ability to lift up to 50 lbs and stand for extended periods.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range:
  • $19.62 - $27.45.

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

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