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Customer Complaint Jobs (NOW HIRING)

Heartflow

Senior Complaint Specialist

Austin, TX · Hybrid

$75K - $100K/yr

This role is a key pillar of our post-market surveillance strategy, bridging the gap between customer feedback and continuous quality improvement. The Senior Complaint Specialist requires experience ...

Pioneer Data

Complaint Analyst II

West Chester, PA · On-site

Customer Quality member responsible for supporting Post Market Regulatory Affairs activities associated with complaint handling and MDR submissions. These activities include intake, investigation ...

Newrez

Verbal Complaint Specialist I

Greenville, SC · On-site

We're a team built on heart and hustle, united by a commitment to show up for our customers, our ... Primary Function The Verbal Complaint Specialist I is responsible for supporting the Performing ...

Newrez

Verbal Complaint Specialist I

Coppell, TX · On-site

We're a team built on heart and hustle, united by a commitment to show up for our customers, our ... Primary Function The Verbal Complaint Specialist I is responsible for supporting the Performing ...

Newrez LLC

Verbal Complaint Specialist I

Coppell, TX · On-site

We're a team built on heart and hustle, united by a commitment to show up for our customers, our ... Primary Function The Verbal Complaint Specialist I is responsible for supporting the Performing ...

Hartford HealthCare at Home

Patient Advocate

Norwich, CT · On-site

$17.75 - $23/hr

Act as subject matter experts for regulatory and compliance elements of customer complaint management * Educate employees on HHC processes and policies regarding customer complaint management ...

New

Hartford HealthCare at Home

Patient Advocate

Willimantic, CT · On-site

$16.75 - $21.75/hr

Act as subject matter experts for regulatory and compliance elements of customer complaint management * Educate employees on HHC processes and policies regarding customer complaint management ...

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Showing results 21-40

All JobsCustomer Complaint Jobs

Customer Complaint information

See salary details

$11K

$55.2K

$76.5K

How much do customer complaint jobs pay per year?

As of Aug 13, 2026, the average yearly pay for customer complaint in the United States is $55,174.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $63,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer complaint specialist, and why are they important?

To thrive as a Customer Complaint Specialist, you need strong problem-solving abilities, attention to detail, and a background in customer service or a related field. Familiarity with customer relationship management (CRM) systems, ticketing software, and sometimes industry-specific certifications are typically required. Excellent communication, patience, and conflict resolution skills help professionals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining satisfaction, and upholding a positive company reputation.

What is a customer complaint job?

Customer Complaint jobs involve handling and resolving complaints or concerns raised by customers regarding products or services. Professionals in these roles listen to customer issues, investigate the root cause, and work to provide satisfactory solutions in a timely and empathetic manner. These positions require strong communication, problem-solving, and conflict resolution skills, as well as the ability to stay calm under pressure. Customer Complaint jobs are essential in maintaining customer satisfaction and improving business processes based on feedback.

What is the difference between Customer Complaint vs Customer Service Representative?

AspectCustomer ComplaintCustomer Service Representative
Primary RoleHandling and resolving customer complaints and issuesAssisting customers with inquiries, providing information, and support
Skills RequiredProblem-solving, communication, empathyCommunication, patience, product knowledge
Work EnvironmentCall centers, retail, service industriesCall centers, retail stores, corporate offices
CertificationsNot typically required, but customer service or conflict resolution certifications can helpCustomer service certifications may be beneficial

While both roles involve interacting with customers, a Customer Complaint specialist focuses specifically on resolving complaints and addressing issues, often requiring conflict resolution skills. A Customer Service Representative provides broader support, handling inquiries and assisting with general questions. Both roles are essential in customer-facing industries and often overlap in skills and work environments.

What are some common challenges faced by professionals handling customer complaints, and how can they be addressed?

Professionals in customer complaint roles often encounter challenging situations such as managing upset or frustrated customers, resolving complex issues efficiently, and maintaining a positive brand image under pressure. These challenges can be addressed by developing strong communication and active listening skills, staying patient and empathetic, and following clear company procedures for escalation and resolution. Regular training and support from team leaders can also help build confidence and improve problem-solving abilities, ensuring both customer satisfaction and personal job growth.

What cities are hiring for Customer Complaint jobs?

Cities with the most Customer Complaint job openings:

What are the most commonly searched types of Customer Complaint jobs?

The most popular types of Customer Complaint jobs are:

What states have the most Customer Complaint jobs?

States with the most job openings for Customer Complaint jobs include:

Infographic showing various Customer Complaint job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $55,174 per year, or $26.5 per hour.

Complaint Analyst

Integrated Resources INC

West Chester, PA • On-site

Contractor

Re-posted 22 days ago

Job description

Company Description

Integrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow.

Job Description

Customer Quality member responsible for supporting Post Market Regulatory Affairs activities associated with complaint handling and MDR submissions. These activities include intake, investigation, documentation, follow-up, regulatory reporting and metrics. The Customer Quality Specialist is responsible for the oversight and direct support of technical evaluations and investigational tasks required for complaint processing/closure. The Customer Quality Specialist works collaboratively with Quality, Engineering, Manufacturing, Product Development and other functional experts.

DUTIES:

  • Directly interface with Hospitals, Surgeons, and Internal employees for reporting of complaints and adverse events.
  • Interact positively with customers, patients, internal/external business partners and colleagues
  • Adhere and comply to work instructions, standard operating procedures, and regulations
  • Expedite investigations by collaborating with internal/external business partners
  • Achieve productivity targets
  • Fully training within three months of hire
  • Achieve accuracy targets for complaint documentations
  • Participate in projects and events
  • Complaint determination
  • Report ability assessments
  • Conduct follow-ups with complainant, reporters
  • Checking your own work
  • Updating SharePoint
  • Tracking complaints in the process for closure
  • Participate in CAPA activities and act as CAPA task owner as required
  • Updating and revising work instructions
  • Prepare responses to customers
  • All other duties as assigned
Qualifications

EDUCATIONAL REQUIREMENTS:

  • Bachelor's Degree or equivalent experience/Masters with Reg affairs.
  • Generally requires 2-4 years of related work experience
  • RAC or ASQ certifications a plus

REQUIREMENTS:

  • Ability to work in a cross-functional matrix environment
  • Active listening/ phone skills
  • Collaboration and teaming skills
  • Critical thinking skills
  • Detail orientation
  • Organization skills
  • Prioritization and multi-tasking skills
  • Strong verbal and written communication skills
  • Knowledge of basic medical terminology
  • Proficiency in MS Office (Word, Excel, Outlook, PowerPoint, SharePoint)
  • Continuous learner
  • Global mindset
  • Accountability for own work
  • Problem solving/Root cause analysis skills
Additional Information

Kind Regards,

Sasha Sharma

Clinical Recruiter

Integrated Resources, Inc.

IT Life Sciences Allied Healthcare CRO

DIRECT # - 732-662-7964

Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

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