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Customer Complaint Jobs (NOW HIRING)

Bakkt Financial Solutions I LLC

Complaint Analyst

Position Summary Complaint Analyst sought for end-to-end customer complaint management within a growing Neobank. Core function involves investigating complaints, identifying root cause, supporting ...

MSD

Product Complaint Specialist II

Rockville, MD · On-site

$78K - $116K/yr

The Product Complaint Specialist is responsible for ensuring all customer complaints and feedback for products and services are adequately documented and managed in accordance with internal ...

Collabera

Complaint Investigations Tech

Alameda, CA · On-site

Process customer returns in a timely manner in accordance with ISO and FDA QS Reg. Support company goal for timeliness of complaint investigations and closures. Knowledge of regulations and standards ...

Nihon Kohden USA

Complaint Investigator

Irvine, CA · On-site

$24 - $38/hr

Interface with Customer Service, Field team, and customers to gather additional information required for complaint initiation/investigations. * Interacts with customers verbally or in writing using ...

Nihon Kohden

Complaint Investigator

Irvine, CA · On-site

$24 - $38/hr

Interface with Customer Service, Field team, and customers to gather additional information required for complaint initiation/investigations. * Interacts with customers verbally or in writing using ...

Collabera

Complaint Investigator

North Chicago, IL · On-site

Perform evaluation of returned customer complaint samples by appropriately documenting observations and analytical results. Author and verify laboratory investigation reports. Ensure that all ...

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All JobsCustomer Complaint Jobs

Customer Complaint information

See salary details

$11K

$55.2K

$76.5K

How much do customer complaint jobs pay per year?

As of Aug 13, 2026, the average yearly pay for customer complaint in the United States is $55,174.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $63,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer complaint specialist, and why are they important?

To thrive as a Customer Complaint Specialist, you need strong problem-solving abilities, attention to detail, and a background in customer service or a related field. Familiarity with customer relationship management (CRM) systems, ticketing software, and sometimes industry-specific certifications are typically required. Excellent communication, patience, and conflict resolution skills help professionals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining satisfaction, and upholding a positive company reputation.

What is a customer complaint job?

Customer Complaint jobs involve handling and resolving complaints or concerns raised by customers regarding products or services. Professionals in these roles listen to customer issues, investigate the root cause, and work to provide satisfactory solutions in a timely and empathetic manner. These positions require strong communication, problem-solving, and conflict resolution skills, as well as the ability to stay calm under pressure. Customer Complaint jobs are essential in maintaining customer satisfaction and improving business processes based on feedback.

What is the difference between Customer Complaint vs Customer Service Representative?

AspectCustomer ComplaintCustomer Service Representative
Primary RoleHandling and resolving customer complaints and issuesAssisting customers with inquiries, providing information, and support
Skills RequiredProblem-solving, communication, empathyCommunication, patience, product knowledge
Work EnvironmentCall centers, retail, service industriesCall centers, retail stores, corporate offices
CertificationsNot typically required, but customer service or conflict resolution certifications can helpCustomer service certifications may be beneficial

While both roles involve interacting with customers, a Customer Complaint specialist focuses specifically on resolving complaints and addressing issues, often requiring conflict resolution skills. A Customer Service Representative provides broader support, handling inquiries and assisting with general questions. Both roles are essential in customer-facing industries and often overlap in skills and work environments.

What are some common challenges faced by professionals handling customer complaints, and how can they be addressed?

Professionals in customer complaint roles often encounter challenging situations such as managing upset or frustrated customers, resolving complex issues efficiently, and maintaining a positive brand image under pressure. These challenges can be addressed by developing strong communication and active listening skills, staying patient and empathetic, and following clear company procedures for escalation and resolution. Regular training and support from team leaders can also help build confidence and improve problem-solving abilities, ensuring both customer satisfaction and personal job growth.

What cities are hiring for Customer Complaint jobs?

Cities with the most Customer Complaint job openings:

What are the most commonly searched types of Customer Complaint jobs?

The most popular types of Customer Complaint jobs are:

What states have the most Customer Complaint jobs?

States with the most job openings for Customer Complaint jobs include:

Infographic showing various Customer Complaint job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $55,174 per year, or $26.5 per hour.

Customer Complaint Coordinator

SPECTRAFORCE

San Antonio, TX • On-site

Contractor

Re-posted yesterday

Job description

Company Description

Spectraforce is a leading global services firm that provides a portfolio of consulting, staffing and outsourcing services and solutions to a broad range of clients and industries worldwide. We are headquartered in Raleigh, NC, USA and have offshore global delivery centers in Pune, Chandigarh, Banglore and Hyderabad, India.

Job Description
  • Comprehensive knowledge of Quality System standards and regulations including 21 CFR 803 & 820, and ISO 13485 / 14971
  • One(1) or more years of experience with medical terminology, clinical or laboratory knowledge, and familiarity with client`s products.
  • Two (2) year or more experience in the complaint handling, Medical Device industry, Customer relations, complaint trending, MDR submissions, FDA regulations, GMP.

Skills:

  • Strong analytical, deductive reasoning and listening skills
  • Must be able to communicate precisely and accurately to all levels of the organization
  • Ability to speak multiple languages preferred including Spanish, Portuguese, and French.
  • Strong interpersonal skills with the ability to effectively lead a multi-functional audit team
  • Strong project management skills
Qualifications

Education:

  • BS Degree in Science or Engineering or Business, or applicable work experience

 

Complexity of Duties:

  • Duties are very complex in nature and pertain to the overall in
  • Under the direction of the Manager, Customer Management Center, manages activities and procedures associated with complaints concerning client`s products.
  • Accountable for setting own work direction and completing work tasks.
  • Supervise the processing of customer complaints including maintenance of complaint files, responses to customers and Quality reports.
  • Responsible for a variety of mechanical and functional product evaluations related to the investigation of customer complaints. As well as supporting Market Segment Teams.
  • Able to manage the end to end process of customer complaints including utilization of the database systems used to process complaints.

 

Responsibilities:

  • Contribute to the business-wide quality strategy and quality objectives
  • Maintain systems to monitor and facilitate the timely investigations and close out of complaints. Ensure systems workflow precludes lengthy unanswered complaints.
  • Manage the process of the complaint handling system
Additional Information

Thanks & Regards
Monika Kanwar

Client Delivery Executive

Spectraforce Technologies Inc.
Phone No# 919-887-6786 EXT-4065
Fax No# 919-573-9398
Email: [email protected]
Visit us: http://www.spectraforce.com

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