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Customer Chat Support Representative Jobs in Oregon

Customer Support Representative

OR ยท On-site +1

$26 - $28.50/hr

As a Customer Support Representative, you will provide technical support and troubleshooting for ... Support customers through email case work on Lone Wolf's Back Office product, with phone and chat ...

$16 - $21.75/hr

The Customer Service Representative is a key member of our team and is responsible for providing ... De-escalate customer issues and provide step-by-step solutions via phone, email and chat

Technical Support Representative

Lake Oswego, OR ยท On-site

$19.62 - $24.52/hr

Your Title: Technical Support Representative Your Location: Lake Oswego, OR Our Division ... supporting customers via chat, email, and phone * Customer-focused approach that ensures all ...

We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of ...

We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of ...

We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of ...

We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of ...

We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of ...

Patient Support Representative

Medford, OR ยท On-site

$18.09 - $24.88/hr

The Patient Support Rep answers all incoming calls as the first line of communication for the ... Minimum 1 year of call center or related sales and customer service experience is required. Total ...

Patient Support Representative

Medford, OR ยท On-site

$18.09 - $24.88/hr

Position Summary The Patient Support Rep 1 , under general supervision, supports one to three ... Minimum 1 year of call center or related sales and customer service experience is required. Total ...

Patient Support Representative

Medford, OR ยท On-site

$18.09 - $24.88/hr

Position Summary The Patient Support Rep 1 , under general supervision, supports one to three ... Minimum 1 year of call center or related sales and customer service experience is required. Total ...

Sales Support Rep Part-Time

Cornelius, OR ยท On-site

$19.75 - $27/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This ...

Sales Support Rep Part-Time

Portland, OR ยท On-site

$20.25 - $27.50/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This ...

Sales Support Rep Part-Time

Tillamook, OR ยท On-site

$18.50 - $25.25/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This ...

Sales Support Rep Part-Time

Salem, OR ยท On-site

$19.25 - $26.25/hr

Deliver outstanding customer service during every guest interaction, ensuring each visit is a ... Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This ...

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Customer Chat Support Representative information

What cities in Oregon are hiring for Customer Chat Support Representative jobs?

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Customer Support Representative

OR โ€ข On-site, Remote

$26 - $28.50/hr

Full-time

Re-posted 17 days ago


Job description

We're here to make real estate transactions simpler by providing a seamless digital lead-to-close experience for agents, brokers, and their clients. As the industry continues to evolve, we remain committed to supporting real estate professionals while building a diverse and inclusive workplace that celebrates individuality.

As a Customer Support Representative, you will provide technical support and troubleshooting for brokerage customers using the Back Office product, primarily through email, with phone and chat as secondary channels. You will answer questions about product functionality, use accounting knowledge when needed, resolve or escalate issues, and deliver an exceptional customer experience.

What You'll Do:
  • Support customers through email case work on Lone Wolf's Back Office product, with phone and chat as secondary support channels
  • Log details of all support sessions and customer challenges in the ticketing system
  • Monitor and manage your own case workload and backlog, prioritizing and triaging as needed
  • Work with peers to troubleshoot and resolve issues and share product knowledge
  • Rely on interpersonal skills and product knowledge to diagnose, test, and resolve customer software challenges
  • Efficiently answer customer questions while displaying excellent email and telephone etiquette
  • Work with broker accounts, applying knowledge of Lone Wolf Foundation to support account-level needs
  • Submit Jira tickets for identified bugs or issues and monitor their status through to resolution
  • Facilitate conflict resolution and escalate issues appropriately
  • Recognize opportunities for improving product and customer experience based on the feedback you receive
What You'll Bring:
  • Minimum 2-3 years of experience using or supporting Back Office is a plus
  • 2-3 years of experience in Customer Support preferred
  • Accounting knowledge is ideal
  • Experience with Salesforce, Zendesk, Intercom, or a similar ticketing system preferred
  • Knowledge of Remote Desktop is an asset
  • Chat support experience is a plus
  • Knowledge of Lone Wolf Foundation is a plus
  • Proficient with Microsoft Office Suite or related software
$26 - $28.50 an hour
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