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Customer Category Manager Jobs (NOW HIRING)

Tyson Foods

Customer Category Manager

Springdale, AR · On-site

Tyson Foods is looking for a Customer Category Manager to serve as the Category Advisor to Albertsons across our Refrigerated portfolio. This role leads category strategy and delivers data-driven ...

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$93.4K

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How much do customer category manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for customer category manager in the United States is $93,410.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $110,500.00 per year, depending on experience, location, and employer.

What is a Customer Category Manager?

A Customer Category Manager is a professional responsible for overseeing and optimizing a specific category of products within a retail or distribution company, with a focus on meeting the needs of key customers or retail partners. They analyze sales data, market trends, and customer behavior to develop strategies that increase category performance and profitability. Their role often involves collaborating with sales, marketing, and supply chain teams to ensure the right products are available at the right time and place, while also building strong relationships with key customers.

What are the key skills and qualifications needed to thrive as a Customer Category Manager, and why are they important?

To thrive as a Customer Category Manager, you need strong analytical skills, a background in marketing or business, and experience in category management or retail, often supported by a relevant degree. Proficiency with data analysis tools like Nielsen, IRI, or SAP, and familiarity with planogram software are typically required. Excellent communication, negotiation, and relationship-building skills help you collaborate effectively with clients and cross-functional teams. These skills are crucial for optimizing product assortment, driving growth, and ensuring strategic alignment between the company and key customers.

What is the difference between Customer Category Manager vs Customer Service Manager?

AspectCustomer Category ManagerCustomer Service Manager
Primary FocusManaging product categories, developing strategies to optimize sales and profitabilityOverseeing customer service operations, ensuring customer satisfaction and support
Required SkillsMarket analysis, category management, sales strategiesCustomer relations, communication, problem-solving
Work EnvironmentRetail, FMCG, e-commerce companiesCall centers, retail stores, service departments
Common CertificationsCategory Management certifications, business or marketing degreesCustomer service certifications, communication or management training

The Customer Category Manager focuses on product categories and sales strategies, while the Customer Service Manager emphasizes customer support and satisfaction. Both roles are vital in retail and consumer industries but serve different functions within the customer experience and sales process.

How does a Customer Category Manager typically collaborate with sales and marketing teams to drive category growth?

A Customer Category Manager works closely with both sales and marketing teams to align category strategies with customer needs and market trends. This collaboration often involves sharing data-driven insights, coordinating promotional activities, and developing tailored plans for key accounts. Regular meetings and joint planning sessions help to ensure that objectives are aligned, resources are optimized, and category growth initiatives are effectively executed. The role also requires adapting quickly to changing consumer behaviors and coordinating cross-functional efforts for successful product launches or category resets.
What cities are hiring for Customer Category Manager jobs? Cities with the most Customer Category Manager job openings:
What states have the most Customer Category Manager jobs? States with the most job openings for Customer Category Manager jobs include:
What job categories do people searching Customer Category Manager jobs look for? The top searched job categories for Customer Category Manager jobs are:
Customer Category Manager jobs near you
Customer Category Manager

Customer Category Manager

Tyson Foods, Inc.

Springdale, AR • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

New

Tyson Foods rating

6.4

Company rating: 6.4 out of 10

Based on 534 frontline employees who took The Breakroom Quiz

268th of 395 rated food and drinks producers

Job description

Job Details:
Role Summary:
Tyson Foods is looking for a Customer Category Manager to serve as the Category Advisor to Albertsons across our Refrigerated portfolio. This role leads category strategy and delivers data-driven insights, providing independent guidance to the customer to drive profitable growth for both the retailer and Tyson's portfolio of top performing brands.
Role will be based on-site at our corporate headquarters in Northwest Arkansas. This role will require travel to the customer and internal meetings.
Responsibilities include:
  • Serve as a trusted advisor to Albertsons partners for category management needs at the national and divisional level
  • Analyze category, shopper, and competitive data utilizing syndicated data (IRI/NielsenIQ) to identify growth opportunities and inform category strategies
  • Develop and deliver actionable insights that influence assortment, pricing, promotion, and shelving decisions leveraging SymphonyAI data
  • Translate complex data into clear, compelling recommendations for both internal teams and customer partners
  • Lead customer-facing presentations, line reviews, and business updates to drive alignment and growth initiatives with cross-functional partners
  • Provide ongoing reporting and scorecards to Albertsons partners and Tyson sales team members to monitor key goals (KPIs) and initiatives
  • Play a part in driving Tyson's Category Management & Analytics team performance, development, and impact through socialization of best practices and perspective with team members in formal and informal forums.

Requirements:
  • Bachelor's degree in Business, Data Analytics or related field
  • 5+ years in Category Management supporting complex grocery retailers
  • Experience with fast-moving CPG brands or grocery industry
  • Technical skills in Excel and PowerPoint. Power BI and Power Query a plus.
  • Exceptional communication skills - verbal, written and presentation.
  • Willingness to travel 10-25% of the time for customer meetings and internal meetings (varies based on location relative to customer).

Preferred Qualifications:
• Previous experience as a Category Advisor or Category Captain
• Previous experience working on Albertsons and with SymphonyAI data
• Advanced technical skills to handle the complexities of Albertsons with national and divisional level requests
• Strong storytelling skills - ability to tell the story with the data in a digestible way
• Positive, proactive, agile and able to manage multiple projects simultaneously
Role Impact:
This role plays a critical part in shaping category strategy at Albertsons by bridging insights with execution-driving wins for the customer, the shopper, and the business. Success is measured by the ability to influence decisions, strengthen partnerships, and deliver tangible category growth.
Relocation Assistance Eligible:
Yes
Work Shift:
1ST SHIFT (United States of America)
Certain roles at Tyson require background checks. If you are offered a position that requires a background check you will be provided additional documentation to complete once an offer has been extended.
Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment.
The successful candidate(s) must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation.
Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.
We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more.
If you would like to learn more about your data privacy rights and how you may use that information, please read our Job Applicant Privacy Notice here
Unsolicited Assistance: Tyson Foods and its subsidiaries do not accept unsolicited support from external recruitment vendors for open positions within the United States. Any resumes or candidate profiles submitted by recruitment vendors or headhunters to any employee or applicant tracking system at Tyson Foods or its subsidiaries, without a valid written request and search agreement approved by HR, will be considered the property of Tyson Foods. No fees will be paid if the candidate is hired due to an unsolicited referral.

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