Laguna Hills, CA · On-site
$20 - $26/hr
JOB PURPOSE The Customer Care Reporting Specialist key objectives are to ensure accurate and timely processing and communication of laboratory test results, managing reporting workflows, and ...
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Laguna Hills, CA · On-site
$20 - $26/hr
JOB PURPOSE The Customer Care Reporting Specialist key objectives are to ensure accurate and timely processing and communication of laboratory test results, managing reporting workflows, and ...
Baltimore, MD · Remote
$36/hr
Support requirements discussions, document changes, and help improve reporting processes (including SOPs) What we're looking for (must-haves) * Healthcare reporting, analytics experience and Cedar ...
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Baltimore, MD · Remote
$36/hr
Support requirements discussions, document changes, and help improve reporting processes (including SOPs) What we're looking for (must-haves) * Healthcare reporting, analytics experience and Cedar ...
Gainesville, GA · On-site
Meets with internal and external reporting customers to define the Inputs, Process, and Outputs ... Pharmacy knowledge or Healthcare industry background very helpful. * Strong problem-solving ...
Gainesville, GA · On-site
Meets with internal and external reporting customers to define the Inputs, Process, and Outputs ... Pharmacy knowledge or Healthcare industry background very helpful. * Strong problem-solving ...
Norfolk, VA · On-site
$62K - $65K/yr
ID: 588384 Location Norfolk Va, US Reporting Analyst Led by Rodolphe Saadé, the CMA CGM Group, a ... Organize and create the Customer Advisory pertaining to Sales and Trade * MISCELLANEOUS RELATED ...
Norfolk, VA · On-site
$62K - $65K/yr
ID: 588384 Location Norfolk Va, US Reporting Analyst Led by Rodolphe Saadé, the CMA CGM Group, a ... Organize and create the Customer Advisory pertaining to Sales and Trade * MISCELLANEOUS RELATED ...
Norfolk, VA · On-site
$62K - $65K/yr
... customers a complete and increasingly efficient range of new shipping, land, air and logistics ... Position Summary The Reporting Analyst is the communication channel for both Sales and Trade ...
Norfolk, VA · On-site
$62K - $65K/yr
... customers a complete and increasingly efficient range of new shipping, land, air and logistics ... Position Summary The Reporting Analyst is the communication channel for both Sales and Trade ...
Radford, VA · On-site
$57K - $67K/yr
Demonstrated excellence in customer service. Preferred Qualifications: * Experience developing reports, drill-down reports, dashboards, and visualizations using Cognos Analytics or another reporting ...
Radford, VA · On-site
$57K - $67K/yr
Demonstrated excellence in customer service. Preferred Qualifications: * Experience developing reports, drill-down reports, dashboards, and visualizations using Cognos Analytics or another reporting ...
Gainesville, GA · On-site
Meets with internal and external reporting customers to define the Inputs, Process, and Outputs ... Pharmacy knowledge or Healthcare industry background very helpful. * Strong problem-solving ...
Gainesville, GA · On-site
Meets with internal and external reporting customers to define the Inputs, Process, and Outputs ... Pharmacy knowledge or Healthcare industry background very helpful. * Strong problem-solving ...
Redlands, CA · On-site
Overview The Reporting Analyst will be a proactive partner to the Finance and Accounting team and other internal customers to understand business challenges and reporting needs. You will identify ...
Redlands, CA · On-site
Overview The Reporting Analyst will be a proactive partner to the Finance and Accounting team and other internal customers to understand business challenges and reporting needs. You will identify ...
Norfolk, VA · On-site
$62K - $65K/yr
Position Summary The Reporting Analyst is the communication channel for both Sales and Trade ... Organize and create the Customer Advisory pertaining to Sales and Trade * MISCELLANEOUS RELATED ...
Norfolk, VA · On-site
$62K - $65K/yr
Position Summary The Reporting Analyst is the communication channel for both Sales and Trade ... Organize and create the Customer Advisory pertaining to Sales and Trade * MISCELLANEOUS RELATED ...
Washington, DC · On-site +1
Description Red Pulley Technology Solutions is seeking a Reporting Analyst 3 to support a federal ... Experience with healthcare, Health IT, clinical, operational, or Federal reporting environments
Washington, DC · On-site +1
Description Red Pulley Technology Solutions is seeking a Reporting Analyst 3 to support a federal ... Experience with healthcare, Health IT, clinical, operational, or Federal reporting environments
Fairfax, VA · On-site
$34/hr
Requirement/Must Have: * 1+ years of experience in data and reporting analytics. * Strong T-SQL ... Advanced communication and customer service skills. * Energetic team player and self-starter.
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Fairfax, VA · On-site
$34/hr
Requirement/Must Have: * 1+ years of experience in data and reporting analytics. * Strong T-SQL ... Advanced communication and customer service skills. * Energetic team player and self-starter.
Augusta, ME · On-site
$22.08 - $30.89/hr
... analysis and/or reporting needs? 3. Describe your experience with learning a new system and any ... OMS is committed to advancing health equity efforts to improve access to care and positive health ...
Augusta, ME · On-site
$22.08 - $30.89/hr
... analysis and/or reporting needs? 3. Describe your experience with learning a new system and any ... OMS is committed to advancing health equity efforts to improve access to care and positive health ...
Manhattan, NY · On-site
$140K - $185K/yr
Maintain investor reporting databases and CRM systems * Ensure accuracy, consistency, and ... Strong analytical skills with exceptional attention to detail * Ability to manage multiple ...
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Manhattan, NY · On-site
$140K - $185K/yr
Maintain investor reporting databases and CRM systems * Ensure accuracy, consistency, and ... Strong analytical skills with exceptional attention to detail * Ability to manage multiple ...
Alpharetta, GA · On-site
We design, operationalize, and execute managed sales and customer experience solutions for ... Health & Dependent Care Spending Accounts (HSA & DCFSA) * Transportation benefits * Employee ...
Alpharetta, GA · On-site
We design, operationalize, and execute managed sales and customer experience solutions for ... Health & Dependent Care Spending Accounts (HSA & DCFSA) * Transportation benefits * Employee ...
Melbourne, FL · On-site
Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive ... customers.
Melbourne, FL · On-site
Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive ... customers.
About the role As an Investment Reporting Analyst, you will support Symetra Investment Management ... 5 million customers and over 3,200 employees nationwide. SFC is a wholly owned subsidiary of ...
New
About the role As an Investment Reporting Analyst, you will support Symetra Investment Management ... 5 million customers and over 3,200 employees nationwide. SFC is a wholly owned subsidiary of ...
New
... Care and service industries ensures our services are customized to meet specific needs. For more ... ITSM Reporting Ananlyst Location : Alpharetta, GA Job Type : Permanent Full Time Description:
... Care and service industries ensures our services are customized to meet specific needs. For more ... ITSM Reporting Ananlyst Location : Alpharetta, GA Job Type : Permanent Full Time Description:
Bellevue, WA · On-site
About the role As an Investment Reporting Analyst, you will support Symetra Investment Management ... 5 million customers and over 3,200 employees nationwide. SFC is a wholly owned subsidiary of ...
New
Bellevue, WA · On-site
About the role As an Investment Reporting Analyst, you will support Symetra Investment Management ... 5 million customers and over 3,200 employees nationwide. SFC is a wholly owned subsidiary of ...
New
Irvine, CA · On-site
Onsitecafeteria (very cheap) * $1,000per year dental care credit for Glidewell dental products ... andfamilies Team : reports to HRIS Manager, Jason Coss.2 other HRIS Analysts and 1 ...
Irvine, CA · On-site
Onsitecafeteria (very cheap) * $1,000per year dental care credit for Glidewell dental products ... andfamilies Team : reports to HRIS Manager, Jason Coss.2 other HRIS Analysts and 1 ...
Waltham, MA · On-site
$65 - $70/hr
Lead customer reporting delivery in an agile manner, in full partnership with the Information ... Benefits offered include medical, dental and vision benefits; dependent care flexible spending ...
Waltham, MA · On-site
$65 - $70/hr
Lead customer reporting delivery in an agile manner, in full partnership with the Information ... Benefits offered include medical, dental and vision benefits; dependent care flexible spending ...
$14.90 - $17.94
11% of jobs
$20.68 is the 25th percentile. Wages below this are outliers.
$17.94 - $20.98
16% of jobs
$20.98 - $24.02
16% of jobs
The median wage is $25.54 / hr.
$24.02 - $27.05
15% of jobs
$27.05 - $30.09
11% of jobs
$32.29 is the 75th percentile. Wages above this are outliers.
$30.09 - $33.13
10% of jobs
$33.13 - $36.17
4% of jobs
$36.17 - $39.20
2% of jobs
$39.20 - $42.24
2% of jobs
$42.24 - $45.28
3% of jobs
$45.28 - $48.32
11% of jobs
$14
$29
$48
| Aspect | Customer Care Reporting Analyst | Customer Service Representative |
|---|---|---|
| Primary Focus | Analyzing customer data, generating reports, improving service strategies | Handling customer inquiries, resolving issues, providing support |
| Required Skills | Data analysis, reporting tools, communication skills | Communication, problem-solving, product knowledge |
| Work Environment | Office-based, data-driven tasks, collaboration with teams | Call centers, retail, direct customer interaction |
| Common Certifications | Data analysis, customer service certifications | Customer service certifications, communication skills training |
The Customer Care Reporting Analyst primarily focuses on analyzing customer data and generating reports to enhance service quality, while the Customer Service Representative directly interacts with customers to resolve issues. Both roles require strong communication skills, but the analyst role emphasizes data analysis and reporting, often in an office setting, whereas the representative role involves direct customer interaction in call centers or retail environments.
Cities with the most Customer Care Reporting Analyst job openings:
States with the most job openings for Customer Care Reporting Analyst jobs include:
For Customer Care Reporting Analyst jobs, the most frequently searched job titles are:
Laguna Hills, CA • On-site
$20 - $26/hr
Full-time
Re-posted 10 days ago
JOB PURPOSE
The Customer Care Reporting Specialist key objectives are to ensure accurate and timely processing and communication of laboratory test results, managing reporting workflows, and resolving exceptions that may impact turnaround time or data integrity. This role serves as a key liaison between internal laboratory teams and external clients, ensuring a high level of service, responsiveness and operational efficiency.
ESSENTIAL RESPONSIBILITIES
· Monitor daily reporting queues to ensure timely processing and release of laboratory results
· Verify completeness and accuracy of reports prior to distribution
· Coordinate with internal pathologists to resolve missing or incomplete scoresheets
· Track and communicate turn-around time and report status updates to clients and stakeholders
· Follow up and resolve report hold cases to keep turn-around-time within expected calendar days
· Responsible for faxing and emailing patient reports in a timely manner
· Identify, investigate and resolve reporting exceptions (e.g., additional specimen request, data discrepancies, delayed results)
· Communicate QNS cases to clients/sales prior to releasing QNS reports
· Request additional material for cases that present insufficient tumor
· Document all exceptions and resolutions in internal systems
· Filing as required
· Maintain strong relationships with clients through responsive and solution-oriented communication
· Maintain an organized work area
May require occasional overtime based on workload or reporting deadlines
Requirements:EXPERIENCE AND QUALIFICATIONS
· Lab experience preferred
· Associates/Bachelor’s degree a plus
· Working knowledge of MS Office
· Excellent typing and data entry skills
· High level of accuracy and attention to detail
· Work cross-functionally with accessioning, customer care, laboratory staff, logistics, sales/marketing and management teams
· Ability to adapt to changing procedures, policies and work priorities
· Ability to manage time-sensitive tasks in a fast-paced, team environment
· Ability to communicate effectively and follow written and verbal instructions
