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Customer Care Manager Jobs in Springfield, VA (NOW HIRING)

Lancesoft

Customer Care Specialist

Reston, VA · On-site +1

$35 - $40/hr

As a Customer Care Specialist, you will be responsible for managing all SAT, PSAT, AP, and CLEP escalated customer service matters through to full resolution, while identifying root causes and ...

Toll Brothers, Inc.

Customer Care Consultant

Reston, VA · On-site

$28 - $37.14/hr

Manage, triage, and resolve inbound requests leveraging homeowner-submitted artifacts and/or ... Customer Care Representative * Manage work orders, schedule homeowner/trade workday, and issue ...

Toll Brothers, Inc.

Customer Care Consultant

Reston, VA · On-site

$28 - $37.14/hr

Manage, triage, and resolve inbound requests leveraging homeowner-submitted artifacts and/or ... Customer Care Representative * Manage work orders, schedule homeowner/trade workday, and issue ...

Toll Brothers

Customer Care Consultant

Reston, VA · On-site

$28 - $37.14/hr

Manage, triage, and resolve inbound requests leveraging homeowner-submitted artifacts and/or ... Customer Care Representative * Manage work orders, schedule homeowner/trade workday, and issue ...

Toll Brothers, Inc.

Customer Care Representative

Reston, VA · On-site

$28.01 - $37.14/hr

The Customer Care Representative works closely with homeowners on Customer Care/Warranty matters to ... Service Request Management: entering, updating, closing and Purchase Order processing * Conduct ...

Toll Brothers, Inc.

Customer Care Representative

Reston, VA · On-site

$28.01 - $37.14/hr

The Customer Care Representative works closely with homeowners on Customer Care/Warranty matters to ... Service Request Management: entering, updating, closing and Purchase Order processing * Conduct ...

Toll Brothers

Customer Care Representative

Reston, VA · On-site

$28.01 - $37.14/hr

The Customer Care Representative works closely with homeowners on Customer Care/Warranty matters to ... Service Request Management: entering, updating, closing and Purchase Order processing * Conduct ...

NexHealth

Customer Care Specialist

Washington, DC · On-site

$90K - $120K/yr

Customer Care Specialist Our healthcare system remains frustratingly analog. When you live in a ... This role is responsible for managing customer churn, retention, and contract-related cases end-to ...

CPJ Recruitment

Customer Care Coordinator

Washington, DC · On-site

$20.50 - $26.50/hr

About the job Customer Care Coordinator We are looking for a motivated and detail oriented ... Comfortable working remotely and managing tasks independently * Interest in travel, hospitality, or ...

Spargo Inc

Customer Care Specialist

Reston, VA · On-site

$18/hr

Customer Care Specialist Hybrid WFH in Reston, VA 22030 | Currently - 2 days in office - 3 days remote SPARGO, Inc . is a full-service event management company, offering a suite of services that ...

V-Tech Solutions Inc.

Care Manager I

Washington, DC · On-site

$30.88 - $44/hr

Description Care Manager I (Hybrid) V-Tech Solutions is seeking a Care Manager I to support ... Cultural competence & customer service Work Environment Hybrid role with office and community-based ...

V-Tech Solutions Inc.

Care Manager I

Washington, DC · Remote

$30.88 - $44/hr

Care Manager I (Hybrid) V-Tech Solutions is seeking a Care Manager I to support children and young ... Cultural competence & customer service Work Environment Hybrid role with office and community-based ...

SPARGO

Customer Care Specialist

Reston, VA · On-site

$17.75 - $23.50/hr

Customer Care Specialist Hybrid WFH in Reston, VA 22030 | Currently - 2 days in office - 3 days remote SPARGO, Inc . is a full-service event management company, offering a suite of services that ...

JK Moving Services

Customer Care Coordinator

Sterling, VA · On-site

$18.25 - $23.75/hr

Under the direction of the Customer Service Manager, the Commercial Services Coordinator supports ... Medical and Dependent Care Flexible Spending Accounts (FSAs) * Health Savings Account (HSA) with ...

New

JK Moving Services

Customer Care Coordinator

Sterling, VA · On-site

$18.25 - $23.75/hr

Overview Under the direction of the Customer Service Manager, the Commercial Services Coordinator ... Medical and Dependent Care Flexible Spending Accounts (FSAs) * Health Savings Account (HSA) with ...

JK Moving Services

Customer Care Coordinator

Sterling, VA · On-site

$17.75 - $23.25/hr

Commercial Services Coordinator Under the direction of the Customer Service Manager, the Commercial ... Medical and Dependent Care Flexible Spending Accounts (FSAs) * Health Savings Account (HSA) with ...

New

Colonial Parking

CUSTOMER CARE ASSOCIATE - A

Washington, DC · On-site

$16.50 - $22.75/hr

Understand all relevant systems within the Customer Care and Remote Management Center Departments. Assist with monthly billing and invoice process. Daily reporting of activities. Performs outbound ...

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All JobsCustomer Care JobsCustomer Care Manager JobsCustomer Care Manager Jobs in Springfield, VA

Customer Care Manager information

See Springfield, VA salary details

$25.6K

$60.6K

$105.5K

How much do customer care manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer care manager in Springfield, VA is $60,581.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $73,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer care manager?

To thrive as a Customer Care Manager, you need expertise in customer service, problem-solving, and team leadership, typically supported by experience in customer-facing roles and sometimes a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, contact center software, and data analytics tools is often required. Outstanding communication, conflict resolution, and emotional intelligence are vital soft skills for managing teams and handling escalated customer issues. These skills and qualities are important to ensure customer satisfaction, efficient team operations, and the effective resolution of complex customer concerns.

What are the most common challenges faced by a customer care manager, and how can they be addressed?

Customer Care Managers often face challenges such as managing high customer expectations, handling escalated complaints, and ensuring consistent service quality across the team. To address these, it’s important to implement clear communication protocols, provide ongoing training for staff, and utilize customer feedback to drive improvements. Building a strong, collaborative team environment also helps in distributing workload effectively and maintaining high morale, which in turn improves customer satisfaction.

What does a customer care manager do?

A customer care manager oversees customer service operations, ensuring customer satisfaction and resolving issues efficiently. They manage support teams, develop service policies, and use tools like CRM software to track interactions, often requiring strong communication and leadership skills. Their role involves monitoring service quality and implementing improvements to enhance the customer experience.
What are the most commonly searched types of Customer Care jobs in Springfield, VA? The most popular types of Customer Care jobs in Springfield, VA are:
What are popular job titles related to Customer Care Manager jobs in Springfield, VA? For Customer Care Manager jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching Customer Care Manager jobs in Springfield, VA look for? The top searched job categories for Customer Care Manager jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Customer Care Manager jobs? Cities near Springfield, VA with the most Customer Care Manager job openings:
Customer Care Manager jobs near you
Infographic showing various Customer Care Manager job openings in Springfield, VA as of July 2026, with employment types broken down into 63% Full Time, 35% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $60,581 per year, or $29.1 per hour.

Customer Care Manager - State Farm Agent Team Member

James Allen - State Farm Agent

Lanham, MD • On-site

$15.50 - $16.50/hr

Part-time

This job post has expired today. Applications are no longer accepted.

Job description

Benefits:
  • Flexible schedule
  • Training & development

You May Be a Great Fit as a Customer Care Manager at James Allen - State Farm Agent if: 
  • You’re the person people call first when life goes sideways - calm, steady, and ready to help.
  • You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
  • You’re a natural relationship-builder who earns trust quickly and keeps it.
  • You listen first, then guide, making customers feel understood while confidently recommending solutions.
  • You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: Lanham, MD 20706
At James Allen - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.
Responsibilities
  • Manage customer inquiries and support daily service activities.
  • Coordinate team communication to maintain efficient workflows.
  • Assist with account updates, billing inquiries, and policy reviews.
  • Track service metrics and report progress to the agent.
  • Support community engagement and customer outreach initiatives.
Qualifications
  • Excellent communication and organizational skills.
  • Strong attention to detail with the ability to manage multiple priorities.
  • Prior experience in customer service, office management, or administrative support preferred.
  • Must be able to obtain applicable state insurance licenses.

Flexible work from home options available.