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Customer Care Associate Jobs in Springfield, VA (NOW HIRING)

Addison Group

Member Care Associate

Washington, DC · Remote

$20 - $24/hr

The Member Care Associate will provide high-quality customer service by assisting members with questions related to accounts, memberships, and general inquiries. This role requires someone who enjoys ...

Jushi

Customer Care Coordinator

Woodbridge, VA · On-site

$18/hr

The Customer Care Coordinator is primarily responsible for aiding patrons and patients ... Associate or Bachelor's degree in any field preferred * Minimum of 2 years' experience in a call ...

Jushi

Customer Care Coordinator

Woodbridge, VA

$18/hr

The Customer Care Coordinator is primarily responsible for aiding patrons and patients ... Associate or Bachelor's degree in any field preferred * Minimum of 2 years' experience in a call ...

Jushi

Customer Care Coordinator

Woodbridge, VA · On-site

$18/hr

The Customer Care Coordinator is primarily responsible for aiding patrons and patients ... Associate or Bachelor's degree in any field preferred * Minimum of 2 years' experience in a call ...

Jushi

Customer Care Coordinator

Alexandria, VA · On-site

$18/hr

The Customer Care Coordinator is primarily responsible for aiding patrons and patients ... Associate or Bachelor's degree in any field preferred * Minimum of 2 years' experience in a call ...

Jushi

Customer Care Coordinator

Alexandria, VA

$18/hr

The Customer Care Coordinator is primarily responsible for aiding patrons and patients ... Associate or Bachelor's degree in any field preferred * Minimum of 2 years' experience in a call ...

Jushi

Customer Care Coordinator

Alexandria, VA

$18/hr

The Customer Care Coordinator is primarily responsible for aiding patrons and patients ... Associate or Bachelor's degree in any field preferred * Minimum of 2 years' experience in a call ...

NVR, Inc.

Part-Time Customer Service Associate

Reston, VA · On-site

$22 - $24/hr

As a Part-Time Customer Service Associate , your empathy and interpersonal skills will help you provide exceptional customer care to NVR homeowners. We'll provide training and resources so you can ...

NVR Inc

Part-Time Customer Service Associate

Reston, VA · On-site

$22 - $24/hr

As a Part-TimeCustomer Service Associate , your empathy and interpersonal skills will help you provide exceptional customer care to NVR homeowners. We'll provide training and resources so you can ...

NVR, Inc.

Part-Time Customer Service Associate

Reston, VA · On-site

$22 - $24/hr

As a Part-Time Customer Service Associate , your empathy and interpersonal skills will help you provide exceptional customer care to NVR homeowners. We'll provide training and resources so you can ...

NVR Inc

Part-Time Customer Service Associate

Reston, VA · On-site

$22 - $24/hr

As a Part-TimeCustomer Service Associate , your empathy and interpersonal skills will help you provide exceptional customer care to NVR homeowners. We'll provide training and resources so you can ...

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All JobsCustomer Care Associate JobsCustomer Care Associate Jobs in Springfield, VA

Customer Care Associate information

See Springfield, VA salary details

$9

$17

$28

How much do customer care associate jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for customer care associate in Springfield, VA is $17.90, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $20.10 per hour, depending on experience, location, and employer.

What is the difference between Customer Care Associate vs Customer Service Representative?

AspectCustomer Care AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service trainingHigh school diploma or equivalent; often similar training
Work EnvironmentCall centers, retail, online support, in-personCall centers, retail stores, online support, in-person
Employer & IndustryRetail, telecom, banking, healthcareRetail, telecom, banking, healthcare
Common Search & ComparisonCustomer Care Associate vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Associates often handle more personalized or complex issues, while Customer Service Representatives typically manage general inquiries. The skills and credentials are similar, making the roles closely related within customer support teams across various industries.

What are some common challenges Customer Care Associates face when handling customer inquiries, and how can they overcome them?

Customer Care Associates often encounter challenges such as managing a high volume of inquiries, addressing difficult customers, and navigating complex product or service issues. To overcome these challenges, associates benefit from strong communication skills, patience, and in-depth product knowledge. Many organizations provide ongoing training and support, and working closely with teammates or supervisors can help resolve particularly challenging cases. Additionally, learning to use customer relationship management (CRM) tools efficiently can streamline responses and allow associates to deliver high-quality service even during busy periods.

What is the work of a customer associate?

A Customer Care Associate is responsible for assisting customers with inquiries, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management tools to document interactions and ensure customer satisfaction.

What jobs pay 4000 a week without a degree?

Customer Care Associates typically do not earn $4,000 a week without advanced experience or specialized skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or entrepreneurship, which rely on commissions, performance, or business ownership rather than formal education. Most jobs paying this amount require significant experience, certifications, or entrepreneurial effort.

What are Customer Care Associates?

Customer Care Associates are professionals who assist customers by addressing their inquiries, resolving issues, and ensuring a positive experience with a company’s products or services. They often work in call centers, retail stores, or online support environments. Their responsibilities include answering questions, handling complaints, providing information, and supporting customers through various communication channels such as phone, email, or chat. Customer Care Associates play a critical role in building customer loyalty and maintaining a company’s reputation.

What does a customer care associate do?

A customer care associate provides support to customers by answering questions, resolving issues, and assisting with product or service inquiries. They often communicate via phone, email, or chat and use customer service tools to document interactions and track resolutions.

How can I make 2000 a week working from home?

A Customer Care Associate can potentially earn $2,000 a week by working full-time, handling high call volumes, and gaining experience or specialized skills such as technical support or multilingual communication. Some roles offer performance-based bonuses or incentives that can increase earnings, but reaching this level typically requires consistent effort, excellent customer service skills, and possibly working overtime or multiple shifts.

What are the key skills and qualifications needed to thrive as a Customer Care Associate, and why are they important?

To thrive as a Customer Care Associate, you need strong communication, problem-solving skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a positive attitude enable you to handle challenging situations and build rapport with customers. These skills are crucial for resolving issues efficiently, ensuring customer satisfaction, and maintaining a company's reputation.
What are the most commonly searched types of Customer Care jobs in Springfield, VA? The most popular types of Customer Care jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Customer Care Associate jobs? Cities near Springfield, VA with the most Customer Care Associate job openings:
Customer Care Associate jobs near you
Infographic showing various Customer Care Associate job openings in Springfield, VA as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,234 per year, or $17.9 per hour.

CUSTOMER CARE ASSOCIATE - A

Colonial Parking Inc

Washington, DC • On-site

$19.20/hr

Full-time

Re-posted yesterday

Job description

Position Summary

The Customer Care Associate continuously works to improve the level of service we extend to our clients and parking customers, particularly with respect to incoming telephone calls, incoming email, incoming website requests, incoming intercom, new monthly account applications, validation and chaser ticket orders, preferred parking customers, government contract customers, account closings, invoice process and all aspects of customer contact within the Customer Care Department and the Remote Management Center. Maintain a positive attitude while working with customers and clients in a highly intense fast-paced environment. The ability to quickly identify and resolve customer inquiries and to adjust quickly to the changing demands of daily priorities in a professional manner. Flexible schedule and work shifts required. Some weekends required.

Essential Duties and Responsibilities

  • Responds to new or existing customer inquiries regarding type of service, alternative services or account status; make sure rates and payments are accurate and up-to-date; inform customers of rate changes and/or delinquent payment status. Fields a variety of incoming customer communications in a professional manner.
  • Maintains queue schedule and TOD (time on duty) for inbound calls.
  • Understands and meets clear inbound work volume; to include calls, email, applications and all forms of incoming or outgoing customer contact.
  • Update customer information, make account adjustments and assist with billing and invoice inquiries. Accurately noting of all customer accounts.
  • Complete knowledge and understanding of all programs within the portfolio of Colonial Parking locations.
  • Understand all relevant systems within the Customer Care and Remote Management Center Departments. (Paris, TAD, Ceridian, eColonial.com, Social Media Outlets, PACS Outlook and more…)
  • Assist with monthly billing and invoice process.
  • Daily reporting of activities.
  • Performs outbound collection efforts by phone, email or physical mailing.
  • Drive high quality QSR (quality) scores for incoming customer contacts in all mediums.
  • Fosters positive relationship while working with cross functional departments.
  • Promotes the department and company standards & core values (1) Remarkable Customer Service (2) Unwavering Accountability (3) High Integrity (4) Continuous Improvement (5) Community Development.
  • Maintains knowledge of departmental policies and procedures.
  • Strong communicator with ability to resolve customer inquiries with a one-call resolution.
  • Understand and follow escalation procedures.
  • Understand and follow appeasement procedures.
  • Ability to resolve complex billing issues.
  • Maintains a flexible schedule and flexible work shifts, as the business needs evolve. Ability to work some weekends.
  • Ability to adjust to changing demands in daily priority levels and work flow.
  • Responsible at all times for reviewing, understanding and acknowledging in writing when requested, the company provided policies and procedures that directly support completing my required work duties.

Non-Essential Duties and Responsibilities

  • Performs other duties as assigned, when necessary.

Minimum Job Qualifications

  • Associate degree or 2-4 years of experience in a call center environment with high level interactions with customers and clients.

Qualifications Desired

  • Customer service experience.
  • CRM, Help Desk, Incoming Call Center, Customer Facing Experience and basic call center technology.

Performance Standards

This position will receive an annual performance review from the direct supervisor to discuss actual performance as compared to company stated expectations and agreed upon job related performance goals for the upcoming year.

Physical Demands and Working Conditions

The physical demands of this position and the work environment characteristics described below are representative of those that must be met, with or without reasonable accommodations, by an employee to perform the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform these essential job functions.

Physical Demands: As part of performing the duties associated with this position, the employee will be required for a period of time to stand, walk, sit, handle tools or controls, reach with hands or arms, talk and hear.

Work Environment: While performing the duties of this position, the employee may be subjected to weather conditions prevalent at the time. The noise level in this work environment can range from minimal to moderate.

Internal Contacts

Daily internal contact with Senior Manager, Customer Care, Senior Manager, Remote Management Center, Vice President of Customer Care, other members of the management team, and line management, professional employees and the hourly work force.

External Contacts

External contact with monthly customers, potential new customers, daily parkers, vendors and clients. Additional contacts as deemed necessary.