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Customer Care Manager Jobs in Silver Spring, MD (NOW HIRING)

Leslie's

Customer Care Manager

Clarksburg, MD · On-site

$60K - $70K/yr

The Customer Care Manager oversees the daily operations of our Service Coordinator and Delivery teams. In this role, you will drive customer engagement, streamline scheduling for deliveries, and ...

Mettler Toledo

Customer Care Manager

Columbia, MD · On-site

Our Opening and Your Responsibilities As our Customer Care Manager, you will lead and develop a dynamic team responsible for order entry, invoicing, and quoting, driving strategy and ensuring ...

Mettler Toledo

Customer Care Manager

Columbia, MD · On-site

Our Opening and Your Responsibilities As our Customer Care Manager, you will lead and develop a dynamic team responsible for order entry, invoicing, and quoting, driving strategy and ensuring ...

Walden University

Customer Care Manager

Columbia, MD · Hybrid

Opportunity at a Glance The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving ...

Covista

Customer Care Manager

Columbia, MD · On-site

$60K - $70K/yr

Opportunity at a Glance The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving ...

Comcast

Customer Care Manager -- Service

Laurel, MD · On-site

$71K - $107K/yr

Job Summary The Customer Care Manager is responsible for the overall leadership, performance, and continuous improvement of the Service Center (Call Center) operation supporting residential solar and ...

Toll Brothers, Inc.

Customer Care Consultant

Reston, VA · On-site

$28 - $37.14/hr

Manage, triage, and resolve inbound requests leveraging homeowner-submitted artifacts and/or ... Customer Care Representative * Manage work orders, schedule homeowner/trade workday, and issue ...

Toll Brothers, Inc.

Customer Care Consultant

Reston, VA · On-site

$28 - $37.14/hr

Manage, triage, and resolve inbound requests leveraging homeowner-submitted artifacts and/or ... Customer Care Representative * Manage work orders, schedule homeowner/trade workday, and issue ...

Toll Brothers

Customer Care Consultant

Reston, VA · On-site

$28 - $37.14/hr

Manage, triage, and resolve inbound requests leveraging homeowner-submitted artifacts and/or ... Customer Care Representative * Manage work orders, schedule homeowner/trade workday, and issue ...

Toll Brothers, Inc.

Customer Care Representative

Reston, VA · On-site

$28.01 - $37.14/hr

The Customer Care Representative works closely with homeowners on Customer Care/Warranty matters to ... Service Request Management: entering, updating, closing and Purchase Order processing * Conduct ...

Aston Carter

Customer Care Representative

Glen Burnie, MD

$25 - $28.85/hr

Customer Care Representative The Customer Care Representative provides high-quality customer ... Use Microsoft Office tools, including Outlook and Teams, to manage communications, schedules, and ...

Posted today

Toll Brothers

Customer Care Representative

Reston, VA · On-site

$28.01 - $37.14/hr

The Customer Care Representative works closely with homeowners on Customer Care/Warranty matters to ... Service Request Management: entering, updating, closing and Purchase Order processing * Conduct ...

CPJ Recruitment

Customer Care Coordinator

Washington, DC · On-site

$20.50 - $26.50/hr

About the job Customer Care Coordinator We are looking for a motivated and detail oriented ... Comfortable working remotely and managing tasks independently * Interest in travel, hospitality, or ...

V-Tech Solutions Inc.

Care Manager I

Washington, DC · On-site

$30.88 - $44/hr

Description Care Manager I (Hybrid) V-Tech Solutions is seeking a Care Manager I to support ... Cultural competence & customer service Work Environment Hybrid role with office and community-based ...

V-Tech Solutions Inc.

Care Manager I

Washington, DC · Remote

$30.88 - $44/hr

Care Manager I (Hybrid) V-Tech Solutions is seeking a Care Manager I to support children and young ... Cultural competence & customer service Work Environment Hybrid role with office and community-based ...

JK Moving Services

Customer Care Coordinator

Sterling, VA · On-site

$17.75 - $23.25/hr

Customer Care Coordinator Job Locations US-VA-Sterling ID 2026-3780 Category Customer Service/Support Type Regular Full-Time Overview Under the direction of the Customer Service Manager, the ...

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Customer Care Manager information

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$25.3K

$60K

$104.4K

How much do customer care manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for customer care manager in Silver Spring, MD is $59,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $72,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer care manager?

To thrive as a Customer Care Manager, you need expertise in customer service, problem-solving, and team leadership, typically supported by experience in customer-facing roles and sometimes a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, contact center software, and data analytics tools is often required. Outstanding communication, conflict resolution, and emotional intelligence are vital soft skills for managing teams and handling escalated customer issues. These skills and qualities are important to ensure customer satisfaction, efficient team operations, and the effective resolution of complex customer concerns.

What are the most common challenges faced by a customer care manager, and how can they be addressed?

Customer Care Managers often face challenges such as managing high customer expectations, handling escalated complaints, and ensuring consistent service quality across the team. To address these, it’s important to implement clear communication protocols, provide ongoing training for staff, and utilize customer feedback to drive improvements. Building a strong, collaborative team environment also helps in distributing workload effectively and maintaining high morale, which in turn improves customer satisfaction.

What does a customer care manager do?

A customer care manager oversees customer service operations, ensuring customer satisfaction and resolving issues efficiently. They manage support teams, develop service policies, and use tools like CRM software to track interactions, often requiring strong communication and leadership skills. The role typically involves monitoring service quality and implementing improvements to enhance the customer experience.

What are the most commonly searched types of Customer Care jobs in Silver Spring, MD?

The most popular types of Customer Care jobs in Silver Spring, MD are:

What are popular job titles related to Customer Care Manager jobs in Silver Spring, MD?

For Customer Care Manager jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Customer Care Manager jobs in Silver Spring, MD look for?

The top searched job categories for Customer Care Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Customer Care Manager jobs?

Cities near Silver Spring, MD with the most Customer Care Manager job openings:

Customer Care Manager jobs near you
Infographic showing various Customer Care Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $59,957 per year, or $28.8 per hour.

Customer Care Manager

Leslie's

Clarksburg, MD • On-site

$60K - $70K/yr

Full-time

Retirement

Re-posted yesterday

Leslie's rating

5.6

Company rating: 5.6 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

482nd of 738 rated retailers

Job description

DIVE IN TO A NEW CAREER WITH A LESLIE'S COMPANY:
With over 30 years of experience and expertise, Capital Hot Tubs has solidified its position as a leading provider of indulgent experiences. We became a part of Leslie's family in August 2021. Our legacy as a premier hot tub, swim spa, and sauna specialty retailer is built on a foundation of delivering exceptional products and unparalleled customer experiences. Our dedicated Service and Water Valet teams stand ready to cater to your needs, ensuring that your experience with our products is always seamless and satisfying.
Job Overview:
The Customer Care Manager oversees the daily operations of our Service Coordinator and Delivery teams. In this role, you will drive customer engagement, streamline scheduling for deliveries, and provide hands-on leadership to support your team's operational success.
Compensation Range: $60,000 - $70,000 /Base Salary
Compensation within range to be determined by the applicant's education, experience, knowledge and skills, as well as internal equity and alignment with market data.
Responsibilities:
  • Support the Delivery Coordinator with backyard delivery scheduling, shipment intake, warehouse stocking, and order staging.
  • Enforce company policies, safety protocols, and performance standards across all team activities.
  • Foster a positive work culture rooted in teamwork, high accountability, and customer satisfaction.
  • Collaborate with sales, service, and management teams to ensure seamless cross-departmental operations.
  • Partner with Service and Delivery Coordinators to meet daily scheduling targets and organizational goals.
  • Serve as the primary point of contact for escalated customer service situations
  • Ensure prompt, professional communication regarding warehouse pickups, repairs, and deliveries
  • Develop and execute strategic initiatives to improve customer retention and satisfaction.
  • Oversee incoming and outgoing shipments to verify product condition and order accuracy.
  • Coordinate with the Warehouse Manager to ensure all inventory is organized, tracked, and correctly transferred
  • Drive proactive scheduling by ensuring Service Coordinators promptly schedule delivered parts for customers
  • Monitor and manage In-Stock Open Orders and Open Invoices to minimize backlogs.

Qualifications:
  • Proven track record leading a team in a hands-on, fast-paced operational environment.
  • Strong ability to multitask and manage competing priorities across multiple locations.
  • Comfortable utilizing inventory systems, scheduling tools, and GPS/fleet management software.
  • Exceptional problem-solving abilities, sharp attention to detail, and a customer-first mindset.

We offer our employees competitive compensation, extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities.
Leslie's recognizes a critical component to our continued success is our people. Leslie's is proud to have a culture of inclusion that seeks to celebrate and embrace the different backgrounds and perspectives that help drive our success and support team members in developing and growing with us. We aim to create a workplace where all team members feel welcomed and valued and inspire each other every day.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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