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Customer Availability Process Associate Jobs in Fenton, MI

htna

Samples Specialist - Sales

Southfield, MI · On-site

Utilize ERP daily to enter sample orders, check availability * Process and maintain sample requests ... Provide tracking to customers and internal associates * Perform cost analysis/tracking monthly for ...

Next Stop Travel

Remote Planning Consultant

Flint, MI · Remote

... availability * Process reservations and confirm service arrangements with third-party providers * Provide consistent, professional customer support throughout the coordination process * Maintain ...

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All JobsCustomer Availability Process Associate JobsCustomer Availability Process Associate Jobs in Fenton, MI

Customer Availability Process Associate information

See Fenton, MI salary details

$16.7K

$46K

$68.2K

How much do customer availability process associate jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer availability process associate in Fenton, MI is $46,006.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,100.00 and $56,000.00 per year, depending on experience, location, and employer.

How does a customer availability process associate typically collaborate with other departments to ensure product availability?

Customer Availability Process Associates often work closely with inventory management, supply chain, and sales teams to monitor stock levels and resolve availability issues. They communicate regularly with these departments to anticipate demand, address supply bottlenecks, and coordinate timely replenishment. This collaborative approach helps minimize out-of-stock situations and ensures that customer needs are met efficiently. Effective teamwork and proactive communication are key to success in this role.

What are the key skills and qualifications needed to thrive as a customer availability process associate, and why are they important?

To thrive as a Customer Availability Process Associate, you need strong analytical abilities, attention to detail, and a solid understanding of supply chain or inventory management, often supported by a relevant degree or equivalent experience. Familiarity with ERP systems like SAP, inventory tracking tools, and basic Excel proficiency is typically required. Excellent organizational skills, proactive problem-solving, and effective communication help individuals excel in collaborating with teams and addressing customer needs. These skills ensure accurate product availability, efficient operations, and high customer satisfaction in a fast-paced environment.

What is the difference between Customer Availability Process Associate vs Customer Service Representative?

AspectCustomer Availability Process AssociateCustomer Service Representative
Primary RoleFocuses on managing customer availability schedules and appointment coordinationHandles customer inquiries, complaints, and support
Required SkillsScheduling, communication, organizational skillsCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, scheduling departmentsCall centers, retail, online support
Common CertificationsCustomer service, scheduling software proficiencyCustomer service certifications, communication skills training

The Customer Availability Process Associate primarily manages scheduling and appointment coordination, focusing on customer availability. In contrast, the Customer Service Representative handles a broader range of customer inquiries and support. Both roles require strong communication skills and are common in call centers and service industries, but their core responsibilities differ significantly.

What is a customer availability process associate?

A Customer Availability Process Associate is responsible for ensuring that products and services are available to customers when needed. They monitor inventory levels, coordinate with suppliers, and manage processes to minimize stockouts or delays. This role often involves data analysis, communication with various departments, and using technology to track product movement. Their goal is to improve customer satisfaction by optimizing product availability and streamlining supply chain operations.
Customer Availability Process Associate jobs near you

Samples Specialist - Sales

htna

Southfield, MI • On-site

Other

Re-posted 5 days ago

Job description

Under the direction of the Inside Sales Manager – Automotive, the Samples Specialist will be located in our Southfield, MI office and is responsible for coordinating and managing the distribution of samples from our product catalog in a timely fashion. You will gain strong experience working with our sales team and engineers by researching our products and getting them the right parts that meet their needs. You will also gain an understanding of what it takes to succeed in this industry through face-to-face experience in our product demonstration room as you help sales & engineering associates solve the everyday problems they face.

Essential Functions:

  • Establish a product sampling system serving the Detroit area, with shipping domestically
  • Utilize ERP daily to enter sample orders, check availability
  • Process and maintain sample requests from start to finish, including data entry, tracking of requests, and delivery confirmations
  • Review of paperwork/emails against data entries to ensure accuracy
  • Delivery of samples to customers as needed
  • Provide tracking to customers and internal associates
  • Perform cost analysis/tracking monthly for continual program improvement
  • Research parts on internal platforms to confirm samples meet customer and company needs
  • Maintain HellermannTyton's IATF16949/ISO9001 Quality and ISO14001 EMS certifications by executing all corporate policies and procedures.

Other Functions

  • Provide back-up to the Southfield Quoting Specialist
  • Provide backup to other Sample Specialists

Key Competencies

  • Coordinate and maintain a product sampling system. 
  • ERP/Shipping System Manual  Data Entry of Sample Orders
  • Process sample orders from start to finish, including daily tracking
  • Cost tracking/analysis monthly for continual program improvement
  • Research parts on internal platforms to confirm samples meet customer and company needs
  • Accuracy of Data- maintain tracking of who requests and for what automotive programs
  • Other duties as assigned

Qualifications (skills, knowledge, experience)

  • High School Diploma or equivalency required
  • 2-3 years of related experience
  • Proficient in MS Excel and Word. 
  • Excellent organizational skills
  • Must be a detail-oriented self-starter
  • Ability to work independently or within a team
  • Excellent oral and written communication skills.
  • Valid Driving License, acceptable driving record, and adequate insurance required.

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