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Customer Assistant Jobs in Slatington, PA (NOW HIRING)

Epic Personnel Partners, LLC - Allentown, PA

Be Seen First

Warehouse Quality Control Supervisor

Bethlehem, PA · On-site

$60K - $65K/yr

Oversee the process of store orders to ensure the highest level of service to the customer. * Assist and maintain high quality of service by enforcing company policies and procedures. * Assigns ...

DSV A/S

Customer Service Agent, Admin

PA · On-site

$16.75 - $21.75/hr

Customer Service Agent, Admin Time Type: FTE POSITION SUMMARY The Customer Service Agent, Admin has ... Maintain a clean, neat, and orderly work area. Assist in maintaining the security of the warehouse.

Redners Markets

Customer Service Representative

Allentown, PA · On-site

$15.75 - $21.50/hr

... and assist store managers with discipline of front end associates who fail to abide by company ... Assist customers with returned merchandise, over rings, and overcharges. 10) Approve customer ...

Redner's

Customer Service Representative

Allentown, PA · On-site

$15.75 - $21.50/hr

... and assist store managers with discipline of front end associates who fail to abide by company ... Assist customers with returned merchandise, over rings, and overcharges. 10) Approve customer ...

Redner's

Customer Service Representative

Northampton, PA · On-site

$15.25 - $20.50/hr

... and assist store managers with discipline of front end associates who fail to abide by company ... Assist customers with returned merchandise, over rings, and overcharges. 10) Approve customer ...

Redner's

Customer Service Representative

Nesquehoning, PA · On-site

$15 - $20.50/hr

... and assist store managers with discipline of front end associates who fail to abide by company ... Assist customers with returned merchandise, over rings, and overcharges. 10) Approve customer ...

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Customer Assistant information

See Slatington, PA salary details

$11

$16

$19

How much do customer assistant jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for customer assistant in Slatington, PA is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $17.50 per hour, depending on experience, location, and employer.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

What skills do you need to be a customer assistant?

A customer assistant needs strong communication and interpersonal skills to interact effectively with customers. They should have good problem-solving abilities, basic numeracy, and be able to handle cash transactions and use point-of-sale systems. Reliability, patience, and a positive attitude are also important for providing good customer service in a retail environment.
More about Customer Assistant jobs

What job categories do people searching Customer Assistant jobs in Slatington, PA look for?

The top searched job categories for Customer Assistant jobs in Slatington, PA are:

What cities near Slatington, PA are hiring for Customer Assistant jobs?

Cities near Slatington, PA with the most Customer Assistant job openings:

Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Slatington, PA as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,864 per year, or $16.3 per hour.

Account Executive-Managed Security & Enterprise Solutions

FirstLight

Allentown, PA • On-site

Full-time

Re-posted 17 days ago

FirstLight Fiber rating

8.9

Company rating: 8.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

5th of 99 rated telecommunications companies

Job description

The Account Executive (AE) is the catalyst behind FirstLight’s success as an organization. As a consultative sales professional, the Account Executive is responsible for driving revenue growth and bringing in net-new business from prospects and existing customers. Account Executive’s own all opportunities for their assigned, named prospect accounts and are responsible for coordinating resources and managing the sales campaign across the entire opportunity pipeline. 

Job requirements include (but are not limited to):

  • Negotiate and close as many sales opportunities as possible.
  • Identify the needs of prospects, provide guidance and solution recommendations to meet those needs, and effectively understand and respond to prospect objections.
  • Develop a mastery of all FirstLight’s broad portfolio of products and services and connect client’s business objectives with FirstLight offerings and solutions.
  • Be proactive in all aspects of opportunity development, including conducting outreach to prospects to establish relationships and identify new sales opportunities.
  • Build and expand relationships with Economic Buyer in prospect accounts. 
  • Assist the prospect in maximizing the return of their investment with FirstLight
  • Establish yourself as a ‘Trusted Advisor’ to the prospect
  • Support in retaining newly acquired customers and expanding footprint through cross/up sell opportunities. 
  • Stay abreast of competition, competitive issues and products.
  • Provide regular reporting of pipeline and forecast through the CRM system.
  • Collaborate with peers and management around ways to continually improve the sales organization.
  • Provide expertise around areas of interest to discuss industry best practices and development of high-level strategies.
  • Bring net new and innovative ideas to both the internal team and the customer.
  • Assist in creating an environment of teamwork and continuous improvement.
  • Demonstrate a commitment to excellence (i.e. strong business acumen)
  • Partner with sales and additional pre-sales engagement members to align goals and ensure ongoing refinement.


Job Qualifications & Preferences:

  • 5+ years of B2B sales experience, preferably in a telecom or ISP environment
  • Proven track record of exceeding new logo sales quotas
  • Strong knowledge of telecommunications industry and terminology
  • Experience selling to Mid-Market, Large Enterprise, Healthcare and Financial services, with an emphasis on new logo growth, prospecting, and cold calling.
  • BA/BS Degree or equivalent 

 

Personal Attributes:

  • Customer Focused: Approaching all opportunities through the lenses of the prospect or customer 
  • Strategic: Able to prioritize and manage multiple accounts within territory 
  • Persuasive: Achieves ‘win-win’ positioning, guiding others to change status quo
  • Resourceful: Able to overcome obstacles and barriers to find appropriate sales solutions

 

About FirstLight:

FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.

FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.


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