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Customer Assistant Jobs in Matawan, NJ (NOW HIRING)

AIPSO

Customer Assistant

New York, NY

$38K - $60K/yr

We are a national organization that serves local customer needs. Centralization and standardization are key to many AIPSO services because of the inherent economies of scale and other efficiencies.

Sunstar INC

Mail Clerk

New York, NY · On-site

$17.50 - $21.25/hr

Inform customer about postage rates. * Open post office boxes. * Retrieve parcels from the back that couldn't be dropped off and give to customer. * Assist mail carriers by putting mail in bags for ...

Cna

Executive Assistant

New York, NY · Hybrid

$90K - $125K/yr

At CNA, we strive to create a culture in which people know they matter and are part of something ... Provides outstanding customer service, acting with the appropriate sense of urgency. * Coordinates ...

Partycity

Assistant Manager

South Plainfield, NJ · On-site

$25K - $35K/yr

ARE YOU CUSTOMER OBSESSED? At Party City we celebrate each season, holiday and event with our customers. Our Assistant Managers are responsible for cultivating and maintaining a fun working ...

Partycity

Assistant Manager

South Plainfield, NJ · On-site

$25K - $35K/yr

ARE YOU CUSTOMER OBSESSED? At Party City we celebrate each season, holiday and event with our customers. Our Assistant Managers are responsible for cultivating and maintaining a fun working ...

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Customer Assistant information

See Matawan, NJ salary details

$15

$21

$25

How much do customer assistant jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer assistant in Matawan, NJ is $21.28, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $22.84 per hour, depending on experience, location, and employer.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

More about Customer Assistant jobs
What are popular job titles related to Customer Assistant jobs in Matawan, NJ? For Customer Assistant jobs in Matawan, NJ, the most frequently searched job titles are:
What job categories do people searching Customer Assistant jobs in Matawan, NJ look for? The top searched job categories for Customer Assistant jobs in Matawan, NJ are:
What cities near Matawan, NJ are hiring for Customer Assistant jobs? Cities near Matawan, NJ with the most Customer Assistant job openings:
Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Matawan, NJ as of August 2026, with employment types broken down into 77% Full Time, 17% Part Time, 2% Temporary, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $44,257 per year, or $21.3 per hour.

Customer Assistant

AIPSO

New York, NY

$38K - $60K/yr

Other

Re-posted 2 days ago

Job description

AIPSO is a management organization and service provider for various insurance industry groups responsible for administering the residual market. We are a national organization that serves local customer needs. Centralization and standardization are key to many AIPSO services because of the inherent economies of scale and other efficiencies.

However, our organization is based on customer focus and recognizes the need for flexibility in serving customer groups with diverse interests. Essential Duties and Responsibilities: Research and respond to telephone and written inquiries and general correspondence from insureds, producers, attorneys, insurance companies, law enforcement authorities, Department of Banking and Insurance representatives, Department of Motor Vehicles representatives, and other professionals regarding Plan rules and regulations and assignment and producer certification information. Handle various correspondence (policy change/cancellation requests, producer address changes, certification requests, etc.); including calls related to manuals, EASi inquiries, etc

Log company and producer performance violation complaints. Search company records to obtain information requested by customer. Interpret plan manual rules and regulations to answer inquiries.

Respond to telephone, live Chat, and written inquiries regarding payment procedures, problems, and coverage verification. Application processing to include checking applications and keying into data entry APS system, filings and importing/exporting daily batch files and printing related reports, as necessary. Mail processing to include handling correspondence from multiple mailboxes, filing application copies, producer certification files, producer complaint forms, and other correspondence.

Answer telephone, directing calls to proper individuals. Make calls to customers as needed. Education: High school diploma or general education degree (GED) required.

Two-year degree from a technical school helpful. Additional appropriate experience may be considered in lieu of a degree. Experience: 2 or more years of related experience and/or training in customer service preferred.

Experience with residual market regulations and procedures, NY AIP Plan Manuals helpful. Skills/Knowledge: Proficient in the use of Microsoft Office productivity tools (e.g., Outlook, Word, Excel) and Adobe to manage work. Effective problem-solving skills, including ability to analyze complex issues, find the root cause of the problem, and consider a wide range of alternatives before acting

Demonstrate strong verbal and written communication skills, including ability to effectively present information and respond to questions from groups or individuals. Strong ability to multi-task and demonstrate flexibility while maintaining attention to detail. Demonstrate excellent organizational skills.

Ability to work independently and interact professionally and effectively in a team environment. Knowledge of insurance industry, particularly automobile insurance preferred. Demonstrated exceptional analytical, organizational, and research skills.

Salary Range: $38,000 - $60,800/$45,100 - $72,100 Annual. Actual salary for this position will be determined by a number of factors, including the scope, complexity, and location of the role as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; internal equity and other conditions of employment. AIPSO is an equal opportunity employer.

To this end, all employment related decisions are made on a non-discriminatory basis and in full compliance with federal, state, and local laws prohibiting discrimination in employment. This is a non-management position

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About AIPSO

Sourced by ZipRecruiter

Industry

Insurance services

Company size

201 - 500 Employees

Headquarters location

Johnston, RI, US

Year founded

1972

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