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Customer Assistant Jobs in Jackson, MS (NOW HIRING)

Ascot Group

Customer Service Assistant

Ridgeland, MS · On-site

$14.25 - $19.75/hr

Ascot is looking for a Customer Service Assistant to support our customer service phone number as well as other essential administrative duties. Responsibilities include answering and supporting ...

Hollywood Feed

Assistant Store Manager

Madison, MS · On-site

$19.61 - $23/hr

We care about each other, our pets, and our customers. Come and experience the passion and drive that makes Hollywood Feed what it is today. Job Summary The Assistant Store Manager supports the Store ...

Hollywood Feed

Assistant Store Manager

Madison, MS · On-site

$19.61 - $23/hr

We care about each other, our pets, and our customers. Come and experience the passion and drive that makes Hollywood Feed what it is today. Job Summary The Assistant Store Manager supports the Store ...

Carrington

Customer Advocate Specialist

Jackson, MS · On-site

$22 - $26/hr

The Mortgage Customer Advocate Specialist will be responsible for providing general office ... Maintain all internal/external email inboxes as needed. * Assist with exception reporting as needed ...

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Customer Assistant information

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$13

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How much do customer assistant jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for customer assistant in Jackson, MS is $17.95, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $19.28 per hour, depending on experience, location, and employer.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

What skills do you need to be a customer assistant?

A customer assistant needs strong communication and interpersonal skills to interact effectively with customers. They should have good problem-solving abilities, basic numeracy, and be able to handle cash transactions and use point-of-sale systems. Reliability, patience, and a positive attitude are also important for providing good customer service in a retail environment.
More about Customer Assistant jobs

What are the most commonly searched types of Customer jobs in Jackson, MS?

The most popular types of Customer jobs in Jackson, MS are:

What are popular job titles related to Customer Assistant jobs in Jackson, MS?

For Customer Assistant jobs in Jackson, MS, the most frequently searched job titles are:

What job categories do people searching Customer Assistant jobs in Jackson, MS look for?

The top searched job categories for Customer Assistant jobs in Jackson, MS are:

What cities near Jackson, MS are hiring for Customer Assistant jobs?

Cities near Jackson, MS with the most Customer Assistant job openings:

Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Jackson, MS as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,326 per year, or $17.9 per hour.

Customer Service Assistant

Ridgeland, MS • On-site

Ascot Group
Insurance Services • 201 - 500 employees
Learn more about Ascot Groupexternal

$14.25 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description


Eligibility:
To be considered for an open position, employees must:
  • Have worked for Ascot for at least 12 months and or/in their current position for at least 12 months (any exceptions require HR approval)
  • Have discussed the desire to apply for the position with their direct manager
  • Be an employee in good standing and must not have been subject to disciplinary action in the last 12 months
  • Meet the minimum job requirements to perform the essential functions of the position

Job Summary:
Ascot is looking for a Customer Service Assistant to support our customer service phone number as well as other essential administrative duties. Responsibilities include answering and supporting incoming customer service calls, locating claim information in various Ascot programs, and directing callers to the appropriate adjuster or department. The position also assists with sorting and assigning Workers' Compensation mail, and supporting our mailroom as needed. Duties also include organizing incoming checks to ensure timely processing. This role helps maintain smooth daily operations and supports the overall efficiency of the team. This role will be an in office position.
Responsibilities:
  • Answering the Worker's Compensation Customer Service number and triage calls as appropriate
  • Responsible for looking up claim numbers and adjusters in various Ascot programs, as well as routing calls to the correct place
  • Help sort Worker's Compensation mail in and assign mail to the correct adjuster
  • Support our office manager and our mailroom as needed
  • Sort incoming Worker's Compensation checks for processing
  • Commit to The Ascot Way: Embody The Ascot Way in their daily interaction with colleagues, fostering colleague engagement and development, collaboration, inclusivity, and individual accountability

Requirements:
  • 1-3 years of related work experience
  • Associates Degree preferred; High School Diploma required
  • Experience in the insurance industry is a plus
  • Demonstrated ability to work on a team, meet deadlines, and successfully perform in a changing, fast-paced work environment
  • Excellent customer service skills
  • Proficiency in Microsoft Office Suite applications (Outlook, Word, Excel, and PowerPoint)
  • Excellent written and verbal communication skills
  • Self-starter and focused eye for detail and accuracy
  • Effective time management and organizational skills

Company Benefits:
The Company provides a competitive benefits package that includes the following (eligibility requirements apply):
  • Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Life Insurance, AD&D, Work/Life Resources (including Employee Assistance Program), and more
  • Leave Benefits: Paid holidays, annual Paid Time Off (includes paid state /local paid leave where required), Short-term Disability, Long-term Disability, Other leaves (e.g., Bereavement, FMLA, Adoption, Maternity, Military, Primary & Non-Primary Caregiver)
  • Retirement Benefits: Contributory Savings Plan (401k)

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