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Customer Assistant Jobs in Covington, KY (NOW HIRING)

Compass Group

CUSTOMER SERVICE ASSISTANT

Cincinnati, OH · On-site

$21/hr

* We are hiring immediately for a full and part time CUSTOMER SERVICE ASSISTANT position. * Location : P&G - 5299 Spring Grove Avenue, Cincinnati, OH 45217 Note: online applications accepted only.

tcw

Customer Service Representative

Cincinnati, OH · On-site

$15.25 - $20.75/hr

Support 2-4 Outside Sales Representatives as a primary point of contact for assigned customers * Assist with new account setup, onboarding, and ongoing account maintenance * Manage customer orders ...

Vuori, Inc

Retail Sales Associate

Cincinnati, OH · On-site

$15 - $17.50/hr

Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer. * Assist in the completion of projects while keeping the focus on ...

Vuori, Inc

Retail Sales Associate

Cincinnati, OH · On-site

Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer. * Assist in the completion of projects while keeping the focus on ...

Vuori, Inc

Retail Sales Associate

Cincinnati, OH · On-site

$15 - $17.50/hr

Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer. * Assist in the completion of projects while keeping the focus on ...

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Customer Assistant information

See Covington, KY salary details

$14

$19

$23

How much do customer assistant jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer assistant in Covington, KY is $19.99, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $21.44 per hour, depending on experience, location, and employer.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

What skills do you need to be a customer assistant?

A customer assistant needs strong communication and interpersonal skills to interact effectively with customers. They should have good problem-solving abilities, basic numeracy, and be able to handle cash transactions and use point-of-sale systems. Reliability, patience, and a positive attitude are also important for providing good customer service in a retail environment.
More about Customer Assistant jobs

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For Customer Assistant jobs in Covington, KY, the most frequently searched job titles are:

What job categories do people searching Customer Assistant jobs in Covington, KY look for?

The top searched job categories for Customer Assistant jobs in Covington, KY are:

What cities near Covington, KY are hiring for Customer Assistant jobs?

Cities near Covington, KY with the most Customer Assistant job openings:

Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Covington, KY as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $41,576 per year, or $20 per hour.

Customer Support Assistant

Limitless East Marketing

Cincinnati, OH

$39K - $43K/yr

Full-time

Re-posted 10 days ago

Job description

Company Description

Dinamic AS Group is a forward-thinking marketing and business development firm dedicated to helping brands expand their market presence through strategic planning, innovative campaigns, and data-driven execution. Based in Cincinnati, we collaborate with a diverse portfolio of clients across multiple industries, delivering tailored marketing solutions that drive measurable growth. Our culture values professionalism, collaboration, and continuous improvement, providing team members with a structured environment where ideas are respected and performance is recognized.

Job Description

Dinamic AS Group is seeking a highly motivated and detail-oriented Customer Support Assistant to join our Cincinnati team. This role plays a vital part in ensuring seamless communication between our company and our clients. The ideal candidate will be proactive, organized, and committed to delivering outstanding service while supporting internal operations.

This is an excellent opportunity for individuals looking to build a long-term career within a professional and growth-driven environment.

Responsibilities

  • Respond promptly and professionally to customer inquiries via phone and email

  • Provide accurate information regarding products, services, and company policies

  • Maintain and update customer records within internal systems

  • Assist with order processing, scheduling, and follow-up communications

  • Support internal departments with administrative and coordination tasks

  • Identify customer needs and escalate complex issues when necessary

  • Contribute to maintaining high customer satisfaction standards

Qualifications

  • Strong verbal and written communication skills

  • Excellent organizational and time-management abilities

  • Professional demeanor and customer-focused mindset

  • Ability to multitask and work efficiently in a fast-paced environment

  • Basic proficiency with office software and data entry systems

  • Strong problem-solving and interpersonal skills

Additional Information

  • Competitive salary ($39,000 - $43,000 per year)

  • Growth opportunities within the company

  • Professional development and skill-building support

  • Supportive and team-oriented work environment

  • Stable full-time position with long-term career potential

Apply