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Customer Assistant Jobs in Commerce, GA (NOW HIRING)

Metabo

Customer Service Manager

Braselton, GA · On-site

Manage EDI order for all applicable accounts and clients. Assist in resolving tough or complex issues that are beyond regular customer service and service personnel. Interact with customers to ...

KOKI Group

Customer Service Manager

Braselton, GA · On-site

Manage EDI order for all applicable accounts and clients. Assist in resolving tough or complex issues that are beyond regular customer service and service personnel. Interact with customers to ...

Atosa USA, Inc.

Customer Support Technician

Flowery Branch, GA · On-site

$16.75 - $22.75/hr

Address customer inquiries promptly and courteously, delivering accurate technical support pertaining to warranty claims and product issues. * Assist customers in diagnosing equipment problems and ...

dbi

Customer Service Representative

Athens, GA

$15.50 - $21/hr

Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated. * Assist with all sales promotions and visual updates. * Other duties as assigned.

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All JobsCustomer JobsCustomer Assistant JobsCustomer Assistant Jobs in Commerce, GA

Customer Assistant information

See Commerce, GA salary details

$14

$19

$22

How much do customer assistant jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer assistant in Commerce, GA is $19.09, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $20.48 per hour, depending on experience, location, and employer.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

More about Customer Assistant jobs
What are popular job titles related to Customer Assistant jobs in Commerce, GA? For Customer Assistant jobs in Commerce, GA, the most frequently searched job titles are:
What job categories do people searching Customer Assistant jobs in Commerce, GA look for? The top searched job categories for Customer Assistant jobs in Commerce, GA are:
What cities near Commerce, GA are hiring for Customer Assistant jobs? Cities near Commerce, GA with the most Customer Assistant job openings:
Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Commerce, GA as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,710 per year, or $19.1 per hour.

Customer Service Manager

Metabo

Braselton, GA • On-site

Full-time

Posted 29 days ago

Job description

KOKI Group is one of the world's leading manufacturers of power tools and accessories. Our group of brands includes HiKOKI, Metabo, Metabo HPT, Carat and Sankyo.
As an employer, KOKI awakens the skills that are in you. Whether you have a passion for sales, design, technology or marketing - at KOKI we offer you a variety of different areas and professions. Become part of our global team. Become a machine maker, set your impulses and start your career with us.

Job description:

SUMMARY:

The Sr. Customer Care Manager will be responsible for driving workflow processes and collaborating with internal resources and executive members to drive continuous improvement efforts across Customer Service and Service Departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Develop and implement standards effective in sustaining the relationship between the organization and its clients.
Direct and monitor Customer Service and Service department operations to ensure they are in compliance with all external and internal policies and procedure.
Partner and collaborate with Sales Leadership to develop and support overall business market strategy (specifically with respect to top-line sales growth).
Assist Accounting and Credit departments with review of account deductions before issuing offsetting credits.
Monitor Tool inventory to ensure product is equitably distributed to ship all sales orders in a timely manner with a 98% fill rate objective.
Ensure drop shipments for all Tools and Accessories are invoiced for all clients before End of Month.
Manage EDI order for all applicable accounts and clients.
Assist in resolving tough or complex issues that are beyond regular customer service and service personnel.
Interact with customers to identify their needs and respond accordingly.
Establish a complaints channel for receiving customer complaints and providing quick response/resolution of issues.
Ensure adequate training of customer service and service staff to ensure a capable workforce.
Develop and implement customer service and service dept. policies, procedures, and regulations necessary for ensuring a satisfied customer base.
Communicate with customers to identify their need/expectations and make appropriate adjustments to meet those needs.
Follow up with customers to ensure they receive optimal value from purchased products/services.
Analyze customer data and statistics to obtain results useful in making key business decisions.
Work around available budget to achieve set objectives and targets.
Participate in educational workshops to stay up-to-date on developments in the industry.
Collaborate with Senior Management when necessary.
Conform to all Koki Holdings policies and procedures.
Perform other duties as assigned.
SKILLS/ EXPERIENCE:

EDI Management experience a plus
Proficiency with contact center technologies including CRM
Ability to analyze and interpret technical and mechanical procedures
Proficiency in reporting including KPI planning and tracking
Ability to lead, provide objective insight/training on department processes
Ability to multi-task and work under pressure
Capability to engage in constructive conflict resolution
In-depth knowledge of all tools, skills, and philosophies used by an inbound customer service center (phone, email, chat, social media)
Proficient in MS Office Applications, especially EXCEL

Sounds like what you are looking for?
Then we look forward to receiving your online application, via our online career portal. We look forward to meeting you soon.

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