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Customer Assistant Representative Jobs in Decatur, GA

PRoject ReDirect

Customer Service Representative

Atlanta, GA · On-site

$15.50 - $21/hr

Customer Service Representative Continuum Fiscal Services Location: Atlanta, Georgia Position Type ... Program Support * Assist participants with submitting documentation for goods, services, and ...

dbi

Customer Service Representative

Kennesaw, GA

$14.75 - $20/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers ... * Assist with all sales promotions and visual updates. * Other duties as assigned. Physical ...

HB Travels

Customer Service Representative

Atlanta, GA · On-site

$15.50 - $21/hr

About the job Customer Service Representative Need some extra cash for the holiday season? Were ... Key Responsibilities: * Assist clients with travel inquiries, bookings, and itinerary updates.

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Customer Assistant Representative information

See Decatur, GA salary details

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How much do customer assistant representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer assistant representative in Decatur, GA is $20.11, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $21.59 per hour, depending on experience, location, and employer.

What is a customer assistant representative?

Customer Assistant Representatives are professionals who help customers by providing information, resolving issues, and assisting with orders or services. They typically work in retail, call centers, or service-based industries, acting as a point of contact between the company and its customers. Their main duties include answering inquiries, processing transactions, handling complaints, and ensuring customer satisfaction. Excellent communication and problem-solving skills are essential for success in this role.

What skills and qualifications are needed to be a customer assistant representative?

To thrive as a Customer Assistant Representative, you need strong communication skills, problem-solving abilities, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and point-of-sale (POS) systems is typically required. Exceptional interpersonal skills, patience, and a positive attitude help you stand out in delivering excellent customer service. These skills and qualities are crucial for effectively addressing customer needs, ensuring satisfaction, and contributing to a positive brand image.

What challenges do customer assistant representatives face and how can they be managed?

Customer Assistant Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and quickly resolving complex issues. Successfully managing these situations involves active listening, maintaining patience under pressure, and using clear communication to de-escalate tense interactions. Developing strong problem-solving skills and being familiar with company policies and resources can also help representatives deliver effective solutions while maintaining a positive customer experience.

What is the difference between Customer Assistant Representative vs Customer Service Associate?

AspectCustomer Assistant RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may prefer experience in retail or customer serviceHigh school diploma; similar experience preferred
Work EnvironmentRetail stores, call centers, or service desksRetail stores, call centers, or online support
Employer & Industry UsageCommon in retail, hospitality, and service industriesWidespread across retail, telecom, and service sectors
Search & Comparison IntentOften compared for entry-level customer support rolesSimilar roles with slight variations in job scope

Both Customer Assistant Representatives and Customer Service Associates typically require similar credentials and work in comparable environments within retail and service industries. While their job titles may differ slightly, their roles focus on assisting customers, resolving issues, and providing support. The main difference lies in specific employer terminology or regional usage, but overall, they serve similar functions in customer support teams.

Is remote customer assistant representative a stressful job?

A remote customer assistant representative role can be stressful due to high call volumes, handling difficult customer issues, and meeting performance metrics. However, the level of stress varies depending on the company, workload, and individual coping skills, with some roles offering flexible schedules and support tools to help manage stress.

What cities near Decatur, GA are hiring for Customer Assistant Representative jobs?

Cities near Decatur, GA with the most Customer Assistant Representative job openings:

Customer Assistant Representative jobs near you
Infographic showing various Customer Assistant Representative job openings in Decatur, GA as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $41,820 per year, or $20.1 per hour.

Customer Service Representative

Atlanta, GA • On-site

Crown Packaging
Plastics Packaging Film and Sheet (including Laminated) Manufacturing • 1 - 10 employees
Learn more about Crown Packagingexternal

$15.50 - $21/hr

Other

Re-posted 5 days ago

Job description

Customer Service Representative Customer Support

Crown Packaging Corp. is seeking a Customer Service/Sales Support Representative to join their team in Atlanta, Georgia! About the Company. Crown Packaging Corp. is a leading provider of packaging solutions for businesses, delivering the supplies, equipment, and services that organizations require for their packing and shipping operations. Recognized as one of the largest and most respected packaging companies in North America, Crown Packaging supports thousands of businesses, including the world's top retailers and manufacturers.

About the Role. As a Sales Support Representative, you will be the primary customer liaison, acting as point of contact during the full life-cycle order management process. This involves working with manufacturers, distribution centers, warehouses and transportation providers to facilitate product and information flow between our internal team and our customers to aid in the order process and resolve issues. This position is a frontline position which requires the utmost professionalism and positive attitude at all times.

Essential Functions:

  • Collaboration with outside sales team to develop relationships with customers, vendors and internal partners.
  • Deliver excellent customer service to our customers at all times.
  • Assist customers with product selection based on their packaging needs.
  • Answer customer billing and service questions.
  • Communicate with vendors and internal departments to obtain product information, status of orders and to resolve issues.
  • Communicate with customers to gather information for order entry, quoting, and advising on order status.
  • Order entry, expediting, and proof of deliveries.
  • Receiving and processing inquiries, customer orders, changes and customer requests.
  • Provide customers with pricing and delivery information.
  • Review open order reports.
  • General office work, answering a multi-line phone system.

Requirements:

  • Self-starter who is capable of adapting quickly to a changing situation in a fast paced environment.
  • Strong attention to detail and organizational skills.
  • Excellent verbal and written communication skills including the ability to communicate with managers, co-workers, as well as all departments within the company.
  • Minimum of 2 years customer service experience.
  • Proficiency in MS Office products including Outlook, Excel and Word and ERP Systems (JDE preferred, not required).
  • Basic knowledge of inventory management, purchasing, sourcing, accounts payable, accounts receivable and supply chain management (Preferred, not required).

Overall we are looking for an individual who works well with customers, internal partners and outside sales reps, with the ability to handle multiple tasks in a professional manner.

Crown Package logo

About Crown Package

Sourced by ZipRecruiter

Industry

Plastics packaging film and sheet (including laminated) manufacturing

Company size

1 - 10 Employees

Headquarters location

Greeneville, TN, US

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