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Customer Assistant Representative Jobs in Decatur, GA

Getaway

Customer Representative

Decatur, GA · Remote

$30K - $50K/yr

Position Description As a Customer Representative, you will play a key role in supporting clients ... You will assist with inquiries, resolve issues, provide booking updates, and ensure that every ...

Getaway

Customer Representative

Decatur, GA · Remote

$30K - $50K/yr

Position Description As a Customer Representative, you will play a key role in supporting clients ... You will assist with inquiries, resolve issues, provide booking updates, and ensure that every ...

Getaway

Customer Representative

Decatur, GA · Remote

$30K - $50K/yr

Position Description As a Customer Representative, you will play a key role in supporting clients ... You will assist with inquiries, resolve issues, provide booking updates, and ensure that every ...

Getaway

Customer Representative

Decatur, GA · Remote

$30K - $50K/yr

Position Description As a Customer Representative, you will play a key role in supporting clients ... You will assist with inquiries, resolve issues, provide booking updates, and ensure that every ...

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Customer Assistant Representative information

See Decatur, GA salary details

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How much do customer assistant representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer assistant representative in Decatur, GA is $20.11, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $21.59 per hour, depending on experience, location, and employer.

What is a customer assistant representative?

Customer Assistant Representatives are professionals who help customers by providing information, resolving issues, and assisting with orders or services. They typically work in retail, call centers, or service-based industries, acting as a point of contact between the company and its customers. Their main duties include answering inquiries, processing transactions, handling complaints, and ensuring customer satisfaction. Excellent communication and problem-solving skills are essential for success in this role.

What skills and qualifications are needed to be a customer assistant representative?

To thrive as a Customer Assistant Representative, you need strong communication skills, problem-solving abilities, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and point-of-sale (POS) systems is typically required. Exceptional interpersonal skills, patience, and a positive attitude help you stand out in delivering excellent customer service. These skills and qualities are crucial for effectively addressing customer needs, ensuring satisfaction, and contributing to a positive brand image.

What challenges do customer assistant representatives face and how can they be managed?

Customer Assistant Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and quickly resolving complex issues. Successfully managing these situations involves active listening, maintaining patience under pressure, and using clear communication to de-escalate tense interactions. Developing strong problem-solving skills and being familiar with company policies and resources can also help representatives deliver effective solutions while maintaining a positive customer experience.

What is the difference between Customer Assistant Representative vs Customer Service Associate?

AspectCustomer Assistant RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may prefer experience in retail or customer serviceHigh school diploma; similar experience preferred
Work EnvironmentRetail stores, call centers, or service desksRetail stores, call centers, or online support
Employer & Industry UsageCommon in retail, hospitality, and service industriesWidespread across retail, telecom, and service sectors
Search & Comparison IntentOften compared for entry-level customer support rolesSimilar roles with slight variations in job scope

Both Customer Assistant Representatives and Customer Service Associates typically require similar credentials and work in comparable environments within retail and service industries. While their job titles may differ slightly, their roles focus on assisting customers, resolving issues, and providing support. The main difference lies in specific employer terminology or regional usage, but overall, they serve similar functions in customer support teams.

Is remote customer assistant representative a stressful job?

A remote customer assistant representative role can be stressful due to high call volumes, handling difficult customer issues, and meeting performance metrics. However, the level of stress varies depending on the company, workload, and individual coping skills, with some roles offering flexible schedules and support tools to help manage stress.

What cities near Decatur, GA are hiring for Customer Assistant Representative jobs?

Cities near Decatur, GA with the most Customer Assistant Representative job openings:

Customer Assistant Representative jobs near you
Infographic showing various Customer Assistant Representative job openings in Decatur, GA as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $41,820 per year, or $20.1 per hour.

CUSTOMER RELATIONS REP

Atlanta, GA • On-site

GF Health Products Inc
201 - 500 employees
Learn more about GF Health Products Incexternal

Full-time

Re-posted 14 days ago

Job description

Description:

Position Summary 

Be part of the team that helps place and maintain our medical equipment/furniture in hospitals, nursing homes, ambulatory surgery centers, and in the homes of those in need of assistive devices. Assist customers and our internal team, via various telephonic and electronic means with orders, issues, and a variety of customer needs.  Reconcile adverse situations while maintaining positive customer relations and following approved customer support policies and procedures. 


General Responsibilities:

  •  Process customer orders
  •  Communicate product information and performance of products sufficient to answer customer’s basic questions.
  •  Trouble shoot basic product issues for customers.
  •  Assist customers, including internal customers, with shipping issues.
  •  Communicate with internal stakeholders regarding various topics.
  •  Document all interactions in the appropriate software system.
  •  Handle any permanently assigned special projects.
Requirements:
  •  Associate degree or equivalent combination of education and experience preferred.
  •  Ability to learn information remotely.
  •  Excellent interpersonal/communication/problem solving skills (both verbal and written).
  •  Bilingual in Spanish is a strong plus.
  •  Computer proficiency in Microsoft Office Word and ability to learn other software systems.
  •  Strong independent work ethic and ability to multitask.
  •  Ability to work 9:30 a.m. to 6:00 p.m., Eastern Time Zone.