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Customer Assistant Representative Jobs in Texas (NOW HIRING)

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CSR Order Administrator

Grapevine, TX · On-site

$16.50 - $22/hr

CSR Order Administrator Grapevine, Texas, United States About the Job Seeking an experienced Order ... General Duties: * Assist in the daily aspects of order processing, fulfillment, and customer ...

Southwestern Controls

Be Seen First

Industrial Customer Service Representative

Dallas, TX · On-site

$50K - $60K/yr

Track orders and proactively communicate updates to customers. * Assist with invoicing and customer ... Our Technical Sales and Customer Service Representative team help customers develop new products or ...

Archer Travel Service, Inc

Customer Representative

Adrian, TX · On-site

$14 - $19.25/hr

About the job Customer Representative About the job Travel customer representative As a Travel ... You will assist with inquiries, resolve issues, provide booking updates, and ensure that every ...

Archer Travel Service, Inc

Customer Representative

Dallas, TX · On-site

$16 - $21.50/hr

About the job Customer Representative About the job Travel customer representative As a Travel ... You will assist with inquiries, resolve issues, provide booking updates, and ensure that every ...

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Customer Assistant Representative information

What is a customer assistant representative?

Customer Assistant Representatives are professionals who help customers by providing information, resolving issues, and assisting with orders or services. They typically work in retail, call centers, or service-based industries, acting as a point of contact between the company and its customers. Their main duties include answering inquiries, processing transactions, handling complaints, and ensuring customer satisfaction. Excellent communication and problem-solving skills are essential for success in this role.

What skills and qualifications are needed to be a customer assistant representative?

To thrive as a Customer Assistant Representative, you need strong communication skills, problem-solving abilities, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and point-of-sale (POS) systems is typically required. Exceptional interpersonal skills, patience, and a positive attitude help you stand out in delivering excellent customer service. These skills and qualities are crucial for effectively addressing customer needs, ensuring satisfaction, and contributing to a positive brand image.

What challenges do customer assistant representatives face and how can they be managed?

Customer Assistant Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and quickly resolving complex issues. Successfully managing these situations involves active listening, maintaining patience under pressure, and using clear communication to de-escalate tense interactions. Developing strong problem-solving skills and being familiar with company policies and resources can also help representatives deliver effective solutions while maintaining a positive customer experience.

What is the difference between Customer Assistant Representative vs Customer Service Associate?

AspectCustomer Assistant RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may prefer experience in retail or customer serviceHigh school diploma; similar experience preferred
Work EnvironmentRetail stores, call centers, or service desksRetail stores, call centers, or online support
Employer & Industry UsageCommon in retail, hospitality, and service industriesWidespread across retail, telecom, and service sectors
Search & Comparison IntentOften compared for entry-level customer support rolesSimilar roles with slight variations in job scope

Both Customer Assistant Representatives and Customer Service Associates typically require similar credentials and work in comparable environments within retail and service industries. While their job titles may differ slightly, their roles focus on assisting customers, resolving issues, and providing support. The main difference lies in specific employer terminology or regional usage, but overall, they serve similar functions in customer support teams.

Is remote customer assistant representative a stressful job?

A remote customer assistant representative role can be stressful due to high call volumes, handling difficult customer issues, and meeting performance metrics. However, the level of stress varies depending on the company, workload, and individual coping skills, with some roles offering flexible schedules and support tools to help manage stress.

What cities in Texas are hiring for Customer Assistant Representative jobs?

Cities in Texas with the most Customer Assistant Representative job openings:

Customer Assistant Representative jobs near you
Infographic showing various Customer Assistant Representative job openings in Texas as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, 3% Contract, and 1% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

OPEN POOL - Customer Service Representative

Bastrop, TX • On-site

First National Bank
See more jobs at First National Bankexternal

$16 - $21.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Key responsibilities

  • Receive deposits, loan payments, and handle withdrawals in the drive-thru and lobby.

  • Assist customers by answering questions, verifying transactions, and supporting account maintenance.

  • Perform daily teller operations, including balancing cash drawers, preparing change orders, and supporting ATM and night deposit activities.

First National Bank rating

7.9

Company rating: 7.9 out of 10

Based on 70 frontline employees who took The Breakroom Quiz

Job description

Job Type
Full-time
Description
We are always looking to recruit Customer Service Representatives! If you'd like to work for us, but do not see a Customer Service Representative vacancy open at this time, we invite you to apply confidentially to the 'Open Pool - Customer Service Representative'. In submitting your resume and contact information, should a position come available in the future, we will reach out to you then. Thank you for your interest in FNB!
The First National Bank of Bastrop is proud to be named a Best Place for Working Parents®. We offer an opportunity to work with a financial institution that prides itself on excellent customer service and a competitive compensation and benefits package that includes:
  • Employer paid benefits:
    • Paid time off
    • Paid parental leave
    • Paid volunteer time
    • Employee Stock Ownership Plan with 401(k) Provisions (KSOP) with match
    • Up to $825 match on Health Savings Account (qualifying medical plan required)
    • Life/AD&D/LTD insurance
    • Tuition reimbursement
  • Optional benefits:
    • Medical insurance
    • Dental insurance
    • Vision insurance
    • Supplemental coverages
      • Short term disability
      • Cancer
      • Critical Illness
      • Accident
    • Medical Spending Accounts
      • Flexible Spending Account (FSA)
      • Health Savings Account (HSA)
      • Dependent Care FSA

Description:
Customer Service Representative I:
Performs a variety of customer services such as receiving deposits and loan payments, handling withdrawals, cashing checks and savings bonds, both in the drive-thru and lobby. Answer questions from customers concerning services provided by the bank. Assist and support deposit growth by leveraging the Community Banking Relationship Model to enhance and enrich customer relationships .
Customer Service Representative II:
Hybrid banker role focused on relationship and service duties that include but not limited to daily teller operations, maintenance of accounts, and new account origination. Leverage the Community Banking Relationship Model to assist with achieving deposit growth.
Essential Duties:
Customer Service Representative I:
  • Cash checks and disburse funds after verifying signatures and sufficiency of funds to support withdrawals.
  • Evaluate checks to verify endorsements, dates, identification of persons receiving payments, bank names, and overall legality of the documents.
  • Accept deposits, confirming accuracy of transaction; follow regulations as they pertain to funds availability and large cash transactions.
  • Prepare, verify, and issue cashier's checks and money orders.
  • Accept loan payments.
  • Prepare change orders for commercial customers.
  • Assist customers in redeeming savings bonds.
  • Record and process night and mail deposits.
  • Record transactions by logging cashier's checks and money orders.
  • Verify for customer their account balances or transactions.
  • Complete debit special requests by closing accounts or ordering checks.
  • Balance drawer/cash recycler at end of day.
  • Balance ATMs at end of week.
  • Support ABM in Monthly Audit.
  • Maintain TCR, Check Scanner and Coin Counter.
  • Comply with bank operations and security procedures by participating in all dual-control functions.
  • Complete Debit Card/Card@Once training for printing of debit cards for customers.
  • Stay abreast of recent trends in fraud by reading email communication, myFNB intranet, and attending training.
  • Maintain customer confidence and protect bank operations by keeping information confidential.
  • Support customer awareness with Online Banking & Mobile Banking.
  • Explore customer needs and desires, identifying and presenting information on appropriate bank services, and obtaining customer consent to use the service. Maintain good knowledge of all bank services to respond to customer comments and inquiries and develop cross-sell opportunities, making proper referrals when appropriate.
  • Other related customer services duties as assigned.

Bank Secrecy Act Duties:
  • In the performance of respective tasks and duties, this position must maintain knowledge of Bank Secrecy Act regulations and all other regulatory, security, and Bank policies and procedures.

Company Conformance:
  • In compliance with all applicable regulations and Bank policies, this position is expected to successfully produce quality work within deadlines, with or without supervision; interact professionally with other employees, customers, and vendors, while always respecting the need for confidentiality of customer information. The employee will work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Furthermore, the employee is encouraged to actively represent the Bank to customers and the general public in ways that promote the integrity, validity, and mission of the Bank by participating in community organizations, events, and activities. The employee is also expected to maintain a commitment to continuing education in the banking field through self-study and both in-house and outside training opportunities in all applicable banking policies, procedures, and regulations.
  • Regular and punctual attendance is expected, and appropriate attire is required at all times, while either performing job functions or representing the Bank at outside events and activities.

Customer Service Representative II:
All duties above plus:
  • Balance drawer/cash recycler at end of day.
  • Open new checking, savings, and time deposit accounts explaining different options and programs available.
  • Review legal documents in opening new accounts including beneficiary ownership, powers of attorney, trusts, wills, death documentation, etc., seeking supervisory or legal guidance when necessary.
  • Renew, make withdrawals, and add to time deposits periodically and at maturity.
  • Scan account documents to imaging system.
  • Allow customer access to safe deposit box, verifying customer identity and authority.
  • Prepare temporary checks.
  • Provide notary services for customers and non-customers.
  • Assist customers with special needs such as stop-payments, auto transfers, overdraft protection, balance and transaction inquiries, account balancing; photocopy documents; process name, address and other account data changes
  • Explain transaction policy and procedures to customer as required.
  • Complete Wire Transfer training in order to accept wire transfer requests from customers.
  • Develop customer relationships by utilizing the Customer Relationship Discovery tool and Relationship Onboarding 2x2x2.

Marginal Functions:
  • Assist with departmental duties as assigned by reviewing certain types of transactions, balancing money orders, preparing necessary reports for review by a supervisor.
  • Assist with training other CSRs as necessary.
  • Act as vault or coin sorter teller; sell money to other tellers; buy-in cash; balance.
  • TCR, Check Scanner and Coin Counter maintenance.
  • Maintain and balance ATM machine.

Requirements
Required Minimum Qualifications:
Customer Service Representative I:
  • High school diploma or equivalent.
  • Six months of cash handling in a customer service position.
  • Preferred: Previous banking experience; bilingual in English and Spanish.

Customer Service Representative II:
All requirements above plus:
  • One year of new accounts or teller experience.

Must also have the following demonstrated knowledge, skills, and abilities:
Customer Service Representative I:
  • Excellent customer service skills; use of good judgement on customer service issues.
  • Proficiency in computers and Microsoft Office software.
  • Excellent listening ability and verbal communication skills.
  • Ability to read, comprehend, and follow written procedures and regulations.
  • Strong attention to detail, with a focus on accuracy and quality of work.
  • Strong organizational skills; ability to balance multiple task simultaneously while handling frequent interruptions
  • Basic math skills.
  • Ability to take initiative and maintain flexibility.

Customer Service Representative II:
All requirements above plus:
  • General knowledge of internet banking, ACH, and debit card fraud and disputes.
  • General knowledge of loan department functions.

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