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Customer Assistant Representative Jobs in Texas (NOW HIRING)

Newegg

Customer Service Representative

Stafford, TX · On-site

$14 - $19/hr

Provide timely, accurate, and empathetic support to customers through phone, chat, and email channels * Assist customers with order inquiries, product questions, returns, replacements, billing ...

Newegg

Customer Service Representative

Stafford, TX · On-site

$18 - $20/hr

Provide timely, accurate, and empathetic support to customers through phone, chat, and email channels * Assist customers with order inquiries, product questions, returns, replacements, billing ...

QDI Surfaces

Customer Service Representative

Dallas, TX · On-site

$16 - $21.50/hr

Customer Service Representative We are seeking a dedicated and enthusiastic Customer Service ... Provide accurate information about our products, services, and policies to customers. Assist ...

KB Home

Assistant Customer Service Representative

Katy, TX · On-site

$13.75 - $18.75/hr

The Opportunity The Assistant Customer Service Representative is responsible for assisting Customer Service Representative with scheduling subcontractors, evaluating the subcontractor's work and ...

KB Home

Assistant Customer Service Representative

Manvel, TX · On-site

$15 - $20.50/hr

The Opportunity The Assistant Customer Service Representative is responsible for assisting Customer Service Representative with scheduling subcontractors, evaluating the subcontractor's work and ...

KB Home

Assistant Customer Service Representative

Katy, TX · On-site

$13.75 - $18.75/hr

The Assistant Customer Service Representative is responsible for assisting Customer Service Representative with scheduling subcontractors, evaluating the subcontractor's work and completing warranty ...

KB Home

Assistant Customer Service Representative

Manvel, TX · On-site

$15 - $20.50/hr

The Assistant Customer Service Representative is responsible for assisting Customer Service Representative with scheduling subcontractors, evaluating the subcontractor's work and completing warranty ...

KB Home

Assistant Customer Service Representative

Katy, TX · On-site

$14.75 - $20/hr

The Opportunity The Assistant Customer Service Representative is responsible for assisting Customer Service Representative with scheduling subcontractors, evaluating the subcontractor's work and ...

Employee Magnets

Jr. CSR

Lewisville, TX · On-site

$15 - $20.25/hr

About the job Jr. CSR Jr. CSR - Dept. VI Summary The successful candidate will be responsible for ... Daily Responsibilities * Assist in the daily aspects of order processing, fulfillment, and customer ...

KB Home

Assistant Customer Service Representative

Katy, TX · On-site

$13.75 - $18.75/hr

The Opportunity The Assistant Customer Service Representative is responsible for assisting Customer Service Representative with scheduling subcontractors, evaluating the subcontractor's work and ...

KB Home

Assistant Customer Service Representative

Manvel, TX · On-site

$15 - $20.50/hr

The Opportunity The Assistant Customer Service Representative is responsible for assisting Customer Service Representative with scheduling subcontractors, evaluating the subcontractor's work and ...

Employee Magnets

CSR - Dept. III

Grapevine, TX · On-site

CSR - Dept. III Grapevine, Texas, United States About the Job CSR - Dept. III CSR - Dept. III - ... Daily Responsibilities * Assist in the daily aspects of order processing, fulfillment, receiving ...

DR Horton, Inc.

Sales Asst/Model Home Atten

San Antonio, TX · On-site

$17 - $22/hr

Complete registration forms for each customer * Assist with sales overflow * Cover for Sales Representatives on his/her days off * Assist with buyer questions and paperwork as necessary * Must have a ...

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Customer Assistant Representative information

What is a customer assistant representative?

Customer Assistant Representatives are professionals who help customers by providing information, resolving issues, and assisting with orders or services. They typically work in retail, call centers, or service-based industries, acting as a point of contact between the company and its customers. Their main duties include answering inquiries, processing transactions, handling complaints, and ensuring customer satisfaction. Excellent communication and problem-solving skills are essential for success in this role.

What skills and qualifications are needed to be a customer assistant representative?

To thrive as a Customer Assistant Representative, you need strong communication skills, problem-solving abilities, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and point-of-sale (POS) systems is typically required. Exceptional interpersonal skills, patience, and a positive attitude help you stand out in delivering excellent customer service. These skills and qualities are crucial for effectively addressing customer needs, ensuring satisfaction, and contributing to a positive brand image.

What challenges do customer assistant representatives face and how can they be managed?

Customer Assistant Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and quickly resolving complex issues. Successfully managing these situations involves active listening, maintaining patience under pressure, and using clear communication to de-escalate tense interactions. Developing strong problem-solving skills and being familiar with company policies and resources can also help representatives deliver effective solutions while maintaining a positive customer experience.

What is the difference between Customer Assistant Representative vs Customer Service Associate?

AspectCustomer Assistant RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may prefer experience in retail or customer serviceHigh school diploma; similar experience preferred
Work EnvironmentRetail stores, call centers, or service desksRetail stores, call centers, or online support
Employer & Industry UsageCommon in retail, hospitality, and service industriesWidespread across retail, telecom, and service sectors
Search & Comparison IntentOften compared for entry-level customer support rolesSimilar roles with slight variations in job scope

Both Customer Assistant Representatives and Customer Service Associates typically require similar credentials and work in comparable environments within retail and service industries. While their job titles may differ slightly, their roles focus on assisting customers, resolving issues, and providing support. The main difference lies in specific employer terminology or regional usage, but overall, they serve similar functions in customer support teams.

Is remote customer assistant representative a stressful job?

A remote customer assistant representative role can be stressful due to high call volumes, handling difficult customer issues, and meeting performance metrics. However, the level of stress varies depending on the company, workload, and individual coping skills, with some roles offering flexible schedules and support tools to help manage stress.

What cities in Texas are hiring for Customer Assistant Representative jobs?

Cities in Texas with the most Customer Assistant Representative job openings:

Customer Assistant Representative jobs near you
Infographic showing various Customer Assistant Representative job openings in Texas as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, 3% Contract, and 1% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Customer Service Representative

Stafford, TX • On-site

Newegg
Retail • 501 - 1,000 employees
Learn more about Neweggexternal

$14 - $19/hr

Full-time

Posted 29 days ago

Key responsibilities

  • Provide timely, accurate, and empathetic support to customers through phone, chat, and email channels

  • Assist customers with order inquiries, product questions, returns, replacements, billing concerns, promotions, and general assistance

  • Document interactions thoroughly and accurately in the CRM system

Newegg rating

7.8

Company rating: 7.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

  • High School diploma or GED required; Any college is a plus.
  • Must be 18 years of age or older.
  • 6 months -- 1 year of customer service experience.
  • Schedule will include weekends and holidays. Peak season overtime will be required.
  • Ability to remain professional and courteous with customers at all times.
  • Strong verbal and written communication skills.
  • Must have strong computer skills, including but not limited to MS Word and Outlook.
  • Good listening skills.
  • Ability to form partnership with department and gain intimate knowledge of department operations.
  • Detail-oriented, and self-motivated with desire to continuously improve operations.
  • Exhibit strong business curiosity and must be willing to explore details to challenge the status quo.
  • Ability to work both independently and with a team in a collaborative work environment.
  • Ability to treat all information confidentially.
  • Typing skills and strong multi-tasking skills
  • Adaptable and proactively able to move with change while maintaining a positive attitude.
  • Provide timely, accurate, and empathetic support to customers through phone, chat, and email channels
  • Assist customers with order inquiries, product questions, returns, replacements, billing concerns, promotions, and general assistance
  • Follow Newegg's service standards, policies, and workflows to ensure consistency and compliance in every interaction
  • Actively listen to customers, identify concerns, and deliver clear and effective solutions using available tools and resources
  • Multitask effectively by managing live communications while navigating multiple systems, researching solutions, and documenting accounts in real time
  • Stay current on Newegg products, promotions, policies, and procedures through ongoing training and regular updates from leadership
  • Document interactions thoroughly and accurately in the CRM system
  • Research and resolve issues efficiently, escalating cases when additional support or specialized teams are required
  • Use product knowledge to guide customers, answer questions, and provide confidence during the shopping experience
  • Collaborate with supervisors, support teams, and cross functional partners to resolve complex cases
  • Maintain strong attendance, schedule adherence, and performance metrics in alignment with department expectations
  • Contribute to customer satisfaction and loyalty by delivering a positive, professional, and customer focused experience

  • Answers incoming customer calls over the phone and/or via email and social media regarding billing issues, product problems, service questions, and general client concerns.
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer.
  • Assist with placement of orders, refunds, or exchanges/adjustments.
  • Update customer information in the customer service database during and after each contact.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
  • Contribute to team effort by accomplishing by impacting the company's bottom line by problem-solving and turning frustrated clients into repeat customers.
  • The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
  • High School diploma or GED required; college coursework or a degree is a plus
  • Must be 18 years of age or older
  • One year or more of customer service experience, preferably in a contact center or retail environment
  • Ability to work a flexible schedule, including weekends and holidays; overtime may be required during peak seasons
  • Strong verbal and written communication skills with the ability to remain professional, patient, and courteous in all customer interactions
  • Proficient computer skills, including MS Word, Excel, Outlook, and web-based applications, with the ability to navigate multiple systems simultaneously
  • Strong active listening skills with the ability to understand, clarify, and address customer needs
  • Detail oriented, self-motivated, and committed to continuous improvement of processes and customer experience
  • Strong typing skills and the ability to multitask effectively in a fast-paced environment

What Newegg employees say

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