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Customer Assistant Representative Jobs in Ohio (NOW HIRING)

tcw

Customer Service Representative

Cincinnati, OH · On-site

$15.25 - $20.75/hr

Support 2-4 Outside Sales Representatives as a primary point of contact for assigned customers * Assist with new account setup, onboarding, and ongoing account maintenance * Manage customer orders ...

Crown Impact Corporations

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Customer Service Sales Representative

Youngstown, OH · On-site

$18 - $20/hr

As a Customer Service Sales Representative, you will assist customers with questions, orders, and service requests while providing a professional and positive experience. Responsibilities: * Provide ...

Posted today

Crown Impact Corporations

Be Seen First

Customer Service Sales Representative

Youngstown, OH · On-site

$18 - $20/hr

As a Customer Service Sales Representative, you will assist customers with questions, orders, and service requests while providing a professional and positive experience. Responsibilities: * Provide ...

Posted today

People First

CSR/Order Entry

Mason, OH · On-site

$17 - $20/hr

Customer Service Representative Customer service representatives are responsible for assisting ... Handle a high volume of incoming calls, emails, and chats from customers * Assist customers with ...

GBS Corp

Customer Service Representative

North Canton, OH · On-site

$14.25 - $19.25/hr

Job Title: Customer Service Representative FLSA Status: Non-Exempt Division & Department: GBS ... Track order progress and proactively communicate updates to customers. * Assist in resolving ...

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Customer Assistant Representative information

What is a customer assistant representative?

Customer Assistant Representatives are professionals who help customers by providing information, resolving issues, and assisting with orders or services. They typically work in retail, call centers, or service-based industries, acting as a point of contact between the company and its customers. Their main duties include answering inquiries, processing transactions, handling complaints, and ensuring customer satisfaction. Excellent communication and problem-solving skills are essential for success in this role.

What skills and qualifications are needed to be a customer assistant representative?

To thrive as a Customer Assistant Representative, you need strong communication skills, problem-solving abilities, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and point-of-sale (POS) systems is typically required. Exceptional interpersonal skills, patience, and a positive attitude help you stand out in delivering excellent customer service. These skills and qualities are crucial for effectively addressing customer needs, ensuring satisfaction, and contributing to a positive brand image.

What challenges do customer assistant representatives face and how can they be managed?

Customer Assistant Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and quickly resolving complex issues. Successfully managing these situations involves active listening, maintaining patience under pressure, and using clear communication to de-escalate tense interactions. Developing strong problem-solving skills and being familiar with company policies and resources can also help representatives deliver effective solutions while maintaining a positive customer experience.

What is the difference between Customer Assistant Representative vs Customer Service Associate?

AspectCustomer Assistant RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may prefer experience in retail or customer serviceHigh school diploma; similar experience preferred
Work EnvironmentRetail stores, call centers, or service desksRetail stores, call centers, or online support
Employer & Industry UsageCommon in retail, hospitality, and service industriesWidespread across retail, telecom, and service sectors
Search & Comparison IntentOften compared for entry-level customer support rolesSimilar roles with slight variations in job scope

Both Customer Assistant Representatives and Customer Service Associates typically require similar credentials and work in comparable environments within retail and service industries. While their job titles may differ slightly, their roles focus on assisting customers, resolving issues, and providing support. The main difference lies in specific employer terminology or regional usage, but overall, they serve similar functions in customer support teams.

Is remote customer assistant representative a stressful job?

A remote customer assistant representative role can be stressful due to high call volumes, handling difficult customer issues, and meeting performance metrics. However, the level of stress varies depending on the company, workload, and individual coping skills, with some roles offering flexible schedules and support tools to help manage stress.

What are the most commonly searched types of Customer Representative jobs in Ohio?

The most popular types of Customer Representative jobs in Ohio are:

What cities in Ohio are hiring for Customer Assistant Representative jobs?

Cities in Ohio with the most Customer Assistant Representative job openings:

Customer Assistant Representative jobs near you
Infographic showing various Customer Assistant Representative job openings in Ohio as of August 2026, with employment types broken down into 76% Full Time, 20% Part Time, and 4% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution.

Customer Service Representative

Cincinnati, OH • On-site

tcw
Trucking • 201 - 500 employees
Learn more about tcwexternal

$15.25 - $20.75/hr

Full-time

Re-posted 18 days ago

Job description

Position Summary:

The Inside Sales & Sales Support Associate plays a critical role in supporting Outside Sales Representatives while directly contributing to customer satisfaction, sales growth, and account profitability. This Onsite position serves as an extension of the outside sales team by managing day-to-day customer needs, assisting with account setup and maintenance, analyzing sales and profitability data, and identifying growth opportunities within assigned accounts.

This role requires strong communication skills, analytical capability, attention to detail, and a proactive, customer-centric mindset. The associate will support 2–4 Outside Sales Representatives and maintain responsibility for select key accounts.

Shift: M-F 9am-6:30pm

What you’ll do:

  • Support 2–4 Outside Sales Representatives as a primary point of contact for assigned customers
  • Assist with new account setup, onboarding, and ongoing account maintenance
  • Manage customer orders, order add-ons, credits, adjustments, and special requests
  • Communicate out-of-stock items, substitutions, and order changes proactively to customers and sales reps
  • Review incoming orders (phone, email, fax, voicemail) for accuracy and completeness
  • Ensure accuracy of entered and outgoing orders
  • Suggest and sell additional or complementary items when appropriate
  • Run and analyze reports related to:
    • Account profitability
    • Gross profit per drop
    • Penetration and line growth opportunities
  • Identify trends, risks, and opportunities within assigned accounts and share insights with the outside sales team
  • Maintain responsibility for select key accounts, ensuring service levels, pricing accuracy, and issue resolution
  • Work closely with sales, operations, purchasing, and customer service to deliver a seamless customer experience
  • Escalate issues, irregularities, or customer concerns to the appropriate team members
  • Document and track customer complaints and assist with quarterly reporting
  • Assist with special orders, customer price lists, and program maintenance
  • Provide backup coverage for Outside Sales Representatives during vacations or absences
  • Attend inside and outside sales meetings and participate in sales initiatives as needed
  • Maintain a professional attitude and sense of urgency in a fast-paced environment
  • Other duties and projects as assigned by management

About you:

  • Minimum education: High School Diploma (college coursework a plus)
  • Prior experience in foodservice distribution, inside sales, customer service, or sales support preferred
  • Strong understanding of foodservice products, categories, and customer dynamics preferred
  • Comfortable working with reports, data analysis, and profitability metrics
  • Strong verbal, written, and telephone communication skills
  • High attention to detail with strong follow-through
  • Self-motivated, organized, and able to manage multiple priorities
  • Team-oriented with the ability to collaborate across departments
  • Able to work under pressure with a sense of urgency
  • Data entry and 10-key experience required
  • Bilingual (Spanish/English) a plus

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