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Customer Associate Representative Jobs in Ohio (NOW HIRING)

Mindlance

Customer Support Representative

Toledo, OH · On-site

$14.75 - $20/hr

Teams interview Ideal candidate: - Previous customer service experience - Knowledgeable with CRM (SAP) PURPOSE OF THE JOB The Customer Associate is the primary point of contact for Client's largest ...

Altar'd State

6am Core Support Associate

Cincinnati, OH · On-site

Brand Representative Stand Out For Good, Inc. is a rapidly growing women's fashion company with 5 ... From welcoming experiences and warm associates to thoughtfully curated products, our brands are ...

SI-BONE, Inc

Territory Representative

Cleveland, OH · On-site

The Territory Associate Representative must at all times act and conduct company business in an ... Establish rapport and a solid working relationship with surgeon customers as well as with all ...

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Customer Associate Representative information

What does a customer associate representative do?

A Customer Associate Representative is responsible for assisting customers with inquiries, resolving issues, and providing information about products or services. They often communicate with customers via phone, email, or chat, ensuring customer satisfaction and maintaining positive relationships. Their duties may also include processing orders, handling complaints, and updating customer records. Strong communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer associate representative?

To thrive as a Customer Associate Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic office applications is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure set top performers apart in this role. These skills and qualities are crucial for effectively resolving customer inquiries, ensuring satisfaction, and maintaining positive company-client relationships.

What are some common challenges faced by customer associate representatives, and how can they be successfully managed?

Customer Associate Representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and quickly resolving a variety of issues. Successful representatives develop strong communication skills, patience, and adaptability to address customer concerns effectively. Many organizations provide ongoing training and mentorship, enabling associates to learn conflict resolution techniques and product knowledge, which are essential for overcoming these challenges and ensuring customer satisfaction.

What are the most commonly searched types of Customer Representative jobs in Ohio?

The most popular types of Customer Representative jobs in Ohio are:

What cities in Ohio are hiring for Customer Associate Representative jobs?

Cities in Ohio with the most Customer Associate Representative job openings:

Customer Associate Representative jobs near you

Customer Service Representative

Toledo, OH • On-site

Trispoke Managed Services Pvt Ltd
See more jobs at Trispoke Managed Services Pvt Ltdexternal

$14.75 - $20/hr

Other

Re-posted 10 days ago

Job description

Job Title: Customer Support
Job Duration: 12 months Contract
Job Location: - Toledo, OH (Hybrid)
JOB DESCRIPTION
Ideal candidate (Manager comments):
- Able to multitask
- Professional on the phone
- Able to limit distractions
- Previous customer service experience (phone or in person)
- Good computer skills
PURPOSE OF THE JOB
The Customer Associate is the first point of contact to address our customer needs and creates solutions in the best interest of our customers. This position engages and collaborates with external customers and internal partners to make the supplier of choice. The Customer Associate is a team player, adaptable to change, and is an active learner who seeks out and learns market trends and behaviors. This role is part of Customer Operations within the Supply Chain Team.
JOB RESPONSIBILITIES
• Service our Customers
• Deliver consistent service to our customers
• Maximize every opportunity to "sell" to the customer
• Take proactive actions to meet customer needs and concerns creating win/win solutions
• Enter orders accurately
• Develop close relationships with our customers and understand what it takes to ensure their success
• Develop customer trust by consistently following through on actions and operating with integrity
• Leverage relationships to obtain outside-in market insights
• Leverage product training opportunities
• Operate in a Waste Free Environment
• Effectively use Lean Sigma methodology and tools (standard work) to support a waste free environment
• Identify and take action to eliminate non-value added activities within day to day operations
• Identify opportunities for, develop, maintain and execute Standard Work
• Understand and promote the use of customer tools and technology
• Live the Safety stand, adhere to the safety responsibilities
• Implement a personal safety action plan and review with leader
• Adhere to the safety policies at all times
MINIMUM QUALIFICATIONS:
High school degree, associate or bachelor's degree preferred
EXPERIENCE:
• SAP experience desired
• Previous experience in an ever-changing, fast-paced customer service environment
• Previous experience creating solutions in the best interest of the company and the customer
KNOWLEDGE, SKILLS & ABILITIES:
• Fluency in Microsoft Applications (Word, Excel, Outlook)
• Knowledge of building materials industry preferred
• Supply Chain knowledge
• Strong oral & written communication and listening skills
• Supportive and adaptive to a change management initiatives
https://www.linkedin.com/company/trispoke-managed-services-pvt-ltd/
https://www.trispokeservices.com/

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