Customer Application Engineer Jobs in Virginia (NOW HIRING)

KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB's research and development activities forms the basis for the company's success.
People. Passion. Performance. It is these three success factors that make KSB the company it is today.
At KSB, we recognise that it is people who actually make the difference - the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.

Job Title: Senior Application Engineer, Water Market Area

Reports to: Application Engineering Manager, Water Market Area

Location: Richmond, VA

Position Summary:As a Senior Application Engineer, you will be responsible for coordination and execution of daily standard / general / project business proposal generation. This role requires an individual who is well-organized and detail oriented who can thrive in a fast paced team environment. The Application Engineering Team works hand-in-hand with our Authorized Distribution Network and Internal KSB teams (Sales, Purchasing, Logistics, Operations, and Factories) to accurately manage quotes in fulfillment of deadlines while providing industry leading customer service and solutions.

Key Knowledge, Skills & Abilities

• Customer centric - ability to demonstrate a strong sense of urgency and responsiveness to customers. Exhibit the proper perspective, demeanor, and tolerance level in stressful situations.
• Quality & productivity - produces at a fast rate and with high accuracy. Demonstrates accountability when mistakes occur.
• Professionalism - ability to deal with pressure and conflict positively. Demonstrate self-confidence and positive attitude towards self and others. Demonstrate productive use of time.
• Time management - aptitude for effectively prioritizing tasks to manage multiple projects simultaneously.
• Active learner - able to learn quickly and independently on the job. Must be a resourceful and proactive problem solver.
• Communication - professional phone, verbal, and written communication skills with KSB colleagues, factories, customers and suppliers.
• Intuition - identifying and addressing potential problems before they become issues.
• Information recall - understanding the significance of information for past, current and future business and personnel needs.
• Problem Solving - strong analytical skills and systematic approach to challenges while remaining focused on daily responsibilities.
• Information technology - proficient knowledge of Microsoft office is required. Experience with ERP systems is preferred. Ability to organize and document work via structured documentation procedures is required

Task & Responsibilities

• Generate and Manage Multiple General/Project/Replacement Business Quotations at a fast pace. Candidate should be able to quote direct jobs, and pass-through support to our KSB sister companies.
• Technical responses to KSB Representatives and guidance using KSBx and HELPs selection software. Should be comfortable to make rep site visits or attend trade shows.
• Responsible for using KSBs tools in providing pump technical information such as datasheets, speed curves, parallel curves, drawings, etc. CAD capabilities strongly desired.
• This candidate will start with BT3 rights in KSBs Easy Select and KSBase selection platforms with full product knowledge (including borehole and vertical turbine pumps).
• This candidate will serve on the Remote Applications Center team and may serve as a product champion reflective of expertise.
• Ability to interact with vendors for buyouts
• Ability to cover existing quote updates for colleagues out of office, and able to carry project from any status, to completion.
• Ability to understand/translate drawings and specifications
• Ability to train new employees
• Ability to support global key accounts
• Stay abreast of company offerings (products and services), Tools and Systems.
• Support AE Manager with routine reporting on key performance metrics
• Departmental filing and records management.
• Other Application Engineering responsibilities, as assigned.

Education & Experience

• Bachelors of Science, Engineering (any discipline, mechanical preferred) required
• 5-7 years experience within Water or Wastewater market segment preferred
• Sales Experience Valued

KSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. KSB makes hiring decisions based solely on qualifications, merit, and business needs at the time.

We value employees who take the initiative and are committed to our company; Employees who take responsibility and for whom business success is the focus of their actions. In return, we offer fair framework conditions for collective wages and pensions, flexible working time models, individual training opportunities and the best career prospects.