Customer Application Engineer Jobs in Ontario (NOW HIRING)

Job Description

VICTAULIC

Product Application Specialist
Brampton, ON
Full-Time (Hybrid)

ABOUT VICTAULIC

Victaulic, headquartered in Easton, Pennsylvania, is the global leader in mechanical pipe joining solutions, delivering advanced technologies and engineering services to address complex piping challenges faced by engineers, site owners and contractors. Since 1919, our innovative solutions have improved construction productivity and reduced risks, ensuring projects are completed safely, on time, and within budget. With over 6,000 employees spanning 50+ locations worldwide, our teams are dedicated to delivering advanced technologies and engineering expertise that address real-world challenges across a wide range of industries.

Our sustainable solutions, made from high quality, graded scrap steel, promote circular construction by making piping systems infinitely reconfigured and minimizing environmental impact. Today, our high-quality products are used in more than 140 countries, supporting some of the world's most critical and prestigious structures.

An Industry Leader With a Heart as Big as Its Ambition and Innovation

At Victaulic, we're committed to constructing a better world for and with our people.

Let's Build a Better World Together.

Our commitment to our people is built on four pillars:

• We build from within.
• We stand behind our people.
• We foster an environment for constant learning.
• We engineer change for a more stable and sustainable world.

YOUR IMPACT STARTS HERE

We're looking for a Product Application Specialist to join our Application Engineering Team in Brampton, ON. In this role, you will provide technical expertise and engineering support for Victaulic products and system solutions within the mining and oil & gas industries. You will work closely with customers, sales teams, engineers, and industry stakeholders to resolve complex technical challenges, troubleshoot applications, provide training, and support business growth across Canada and beyond.

This is an excellent opportunity for an engineering professional who enjoys solving complex problems, working directly with customers, and becoming a subject matter expert in industrial piping systems and applications.

WHAT YOU'LL BUILD & OWN

• Develop expertise in Victaulic products, including couplings, valves, fittings, catalog components, and system solutions.
• Provide engineering consulting support to sales teams by evaluating and recommending Victaulic solutions for mining and oil & gas applications.
• Serve as a technical resource for customers, owners, engineers, contractors, code officials, and installers.
• Utilize knowledge of industrial mining systems and/or oil & gas systems to address customer challenges and technical inquiries.
• Apply industry standards and codes including ASME, AWWA, CSA, ASTM, API, CRNs, and other applicable requirements.
• Support the selection, application, and troubleshooting of valve actuation systems, including pneumatic, electric, and hydraulic solutions.

• Act as a subject matter expert for mining and oil & gas applications such as:
  • Paste backfill systems
  • Mine dewatering
  • Tailings and mine waste handling
  • Underground water systems
  • Large-diameter pipeline construction
  • Oil sands extraction processes
• Provide technical support through phone, email, virtual meetings, customer visits, and field investigations.
• Conduct on-site product troubleshooting, inspections, and root-cause investigations.
• Prepare technical reports and recommendations based on findings.
• Evaluate returned products and generate customer-facing reports detailing root cause analysis and corrective actions.
• Collaborate with Product Development, Product Management, Manufacturing, Marketing, and Executive Leadership to identify product improvements and customer opportunities.
• Deliver presentations, training sessions, and educational seminars to employees, sales teams, distributors, engineers, and customers.
• Monitor industry trends, market developments, competitive products, and emerging customer needs.
• Identify opportunities to enhance technical training, product education, and customer support programs.

WHAT YOU BRING

• Bachelor's degree in Engineering or equivalent technical experience.
• Minimum 5 years of relevant industry experience.
• Strong understanding of mechanical piping systems and applications.
• Experience working with industrial mining and/or oil & gas systems.
• Knowledge of applicable industry codes and standards including ASME, AWWA, CSA, ASTM, API, and CRNs.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Experience supporting customers through phone, email, virtual collaboration platforms, and onsite visits.
• Ability to interpret drawings, specifications, technical standards, and regulatory requirements.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Ability to work independently while collaborating effectively across global cross-functional teams.
• Proficiency with Microsoft Office applications.
• Valid driver's license and ability to travel up to 30% domestically, with occasional international travel.
• Customer-focused mindset with a commitment to delivering exceptional service.

WHAT SETS YOU APART

• P.Eng. designation.
• Degree in Mining Engineering.
• Experience supporting mining, oil & gas, oil sands, dewatering, tailings, or industrial process systems.
• Experience conducting field investigations and root-cause analysis.
• Familiarity with valve actuation systems and industrial controls.
• Experience delivering technical training and presentations to diverse audiences.
• Experience working within global organizations and cross-functional engineering teams.
• Hands-on experience using hand tools and precision measuring equipment.
• Strong understanding of product application engineering and customer support in industrial markets.

WHAT WE OFFER

Build A Better Career

• Competitive compensation
• Career development opportunities and internal promotion pathways
• Educational reimbursement and ongoing learning opportunities, including Victaulic University

Build A Better Future

• Comprehensive health, dental, and vision coverage
• Health Spending Account (HSA)
• Pension Plan with a company contribution
• RRSP and TFSA savings programs

Build A Better You

• Employee Assistance Program (EAP) and Wellness Hub
• Wellness Works Program
• Access to wellness resources including Phzio, PocketPills, and employee discount programs through Venngo
• Flexible benefits designed to support you and your family's well-being
• Inclusive, team-oriented culture where people look out for one another

Build A Better World

Join a company whose products contribute to a safer, more sustainable built environment every day.

COMPENSATION

The base salary range for this position is $95,000 to $115,000 annually, based on experience.

EQUAL EMPLOYMENT OPPORTUNITY

Victaulic is proud to be an Equal Opportunity Employer, welcoming applicants without discrimination based on age, race, colour, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran status, or any other protected status.

Victaulic is committed to providing equitable opportunities to all applicants and welcomes applications from all qualified persons. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require an accommodation, please notify us at hr.canada@victaulic.com and we will work with you to meet your needs.

AI-assisted tools may be used to support the review of applications as part of the hiring process.

Let's Build a Better World Together.

victaulic.com/careers