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Customer Analyst Jobs in Texas (NOW HIRING)

PTP

Customer Experience Analyst - REMOTE

Austin, TX · On-site +1

Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...

AAR

Sr Analyst, Customer Support

Grand Prairie, TX · On-site

Title: Sr Analyst, Customer Support Location: United States-Texas-Grand Prairie-Triumph Accessory Services Job Number: 18737 The Sr Customer Support Analyst is a strategic client relationship owner ...

AAR

Sr Analyst, Customer Support

Grand Prairie, TX · On-site

Title: Sr Analyst, Customer Support Location: United States-Texas-Grand Prairie-Triumph Accessory Services Job Number: 18737 The Sr Customer Support Analyst is a strategic client relationship owner ...

Gridsight

Customer Data Analyst

Austin, TX · On-site

The Role As a Customer Data Analyst, you'll turn our utility customers' data into actionable insights. You'll build dashboards and visualizations that help customers see and understand their grid and ...

Gridsight

Customer Data Analyst

Austin, TX · On-site

$85 - $125/hr

The Role As a Customer Data Analyst, you'll turn our utility customers' data into actionable insights. You'll build dashboards and visualizations that help customers see and understand their grid and ...

Enegra Systems

Customer Service Analysts

El Paso, TX · On-site

Role--Customer Service Analysts Location- EL P A SO , TX Must be from Medical or pharmaceutical industry /requirements: Profile: Customer Service Analysts / Contact Center Skillset required:

Enegra systems

Customer Service Analysts

El Paso, TX · On-site

Customer Service Analysts / Contact Center Skillset required: Productivity Management: • Making outbound phone calls to our members and prescribers • Utilizing multiple software systems to ...

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Customer Analyst information

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$13

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$45

How much do customer analyst jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer analyst in Texas is $27.66, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $33.12 per hour, depending on experience, location, and employer.

What is a customer analyst?

A Customer Analyst is a professional who collects, analyzes, and interprets customer data to help organizations better understand their customers' behaviors, preferences, and trends. They use various analytical tools and techniques to identify patterns in customer data, segment customers, and provide actionable insights that can improve marketing, sales, and customer service strategies. Customer Analysts play a key role in helping businesses enhance customer satisfaction, loyalty, and overall business performance.

How does a customer analyst typically collaborate with other departments within an organization?

Customer Analysts frequently work closely with teams such as marketing, sales, and product development to provide insights into customer behavior and preferences. They analyze data to identify trends and share actionable recommendations that help shape campaign strategies, product enhancements, and customer experience initiatives. Regular meetings and cross-functional projects are common, making strong communication and teamwork skills essential for success in this role. This collaborative environment not only broadens the Analyst’s understanding of the business but also provides valuable opportunities for professional growth.

What are the key skills and qualifications needed to thrive as a customer analyst, and why are they important?

To thrive as a Customer Analyst, you need strong analytical skills, a solid understanding of market research methods, and typically a degree in business, statistics, or a related field. Proficiency in data analysis tools such as Excel, SQL, and platforms like Tableau or Google Analytics is commonly required. Exceptional communication, critical thinking, and problem-solving abilities help in translating complex data into actionable insights for stakeholders. These skills are essential for accurately interpreting customer behaviors and trends, enabling businesses to make informed, data-driven decisions.

Do customer analysts make a lot of money?

Customer analysts typically earn a median salary that varies by experience, location, and industry, with entry-level positions starting around $50,000 annually and experienced analysts earning over $70,000. Skills in data analysis tools like Excel, SQL, or Tableau can enhance earning potential, and certifications may also improve salary prospects.

What are popular job titles related to Customer Analyst jobs in Texas?

For Customer Analyst jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Customer Analyst jobs in Texas look for?

The top searched job categories for Customer Analyst jobs in Texas are:

Customer Analyst jobs near you
Infographic showing various Customer Analyst job openings in Texas as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $57,535 per year, or $27.7 per hour.

Customer Experience Analyst - REMOTE

PTP

Austin, TX • On-site, Remote

Full-time

Re-posted 29 days ago

Job description

Job Description
About Us:
  • Customer Experience Analyst - REMOTE

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with fluent French or German language skills to optimize our clients' traditional and generative IVR operations through in-depth data analysis. Using analytic discovery and evaluation, our Customer Experience Analysts champion the customer experience and provide clients with recommendations to reduce customer effort, offer effective self-solve options, streamline processes and reduce agent handling time. We are looking for a bright, enthusiastic, and motivated professional ready to collaborate with our team.
Key Responsibilities
Call Testing and Assurance: Evaluate the readiness of traditional IVR and generative AI agent systems by initiating simulated test calls and providing actionable feedback.
Call Annotation: Perform detailed annotations to understand customer intents, evaluate AI comprehension, optimize self-service flows, and assess agent handling.
Analysis and Data Optimization: Analyze large datasets and conversational call flows to uncover trends, identify pain points and drive overall customer experience enhancements.
Reporting and Presentations: Translate data into clear, actionable insights and deliver compelling, data-driven presentations to stakeholders and executive teams.
Platform Management: Configure and maintain a 3rd party analytics tool to extract insights, monitor daily KPI dashboards, and proactively alert clients to unexpected metric fluctuations.
Cross-Functional Collaboration: Partner with Project Managers, Team Leads, and Professional Services to strategize and solve complex customer journey issues.
Requirements
  • Written and spoken fluency in French or German
  • Strong analytical and problem-solving abilities
  • Expertise in summarizing, analyzing and pulling trends from complex datasets in Microsoft Excel, Google Sheets, Numbers or similar software
  • Familiarity with basic Excel formulas and the use of pivot tables
  • Excellent verbal and written communication skills
  • Proficiency with building presentations in PowerPoint or Keynote
  • Experience with delivering strong, focused presentations via phone, video or in person
  • Strong attention to detail
  • Ability to thrive and collaborate effectively in a fast-paced, remote team environment

Desired Experience
  • Working in or collaborating with a contact center environment
  • Understanding of user interface or conversational design concepts
  • Familiarity with conversational AI, particularly in evaluating or optimizing chatbots and virtual assistants
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About PTP

Sourced by ZipRecruiter

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Francisco, CA, US

Year founded

2004

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