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Customer Advocate Jobs in Springfield, IL (NOW HIRING)

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Sales Advocate (61902)

Springfield, IL · On-site

$25K - $50K/yr

Sales Advocates serve our customers by providing the right solutions for their needs. We provide a career path that is truly defined to offer maximum potential for upward mobility into leadership.

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Sales Advocate (61905)

Springfield, IL · On-site

$25K - $50K/yr

Sales Advocates serve our customers by providing the right solutions for their needs. We provide a career path that is truly defined to offer maximum potential for upward mobility into leadership.

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Sales Advocate (63492)

Springfield, IL · On-site

$30K - $50K/yr

Sales Advocates serve our customers by providing the right solutions for their needs. We provide a career path that is truly defined to offer maximum potential for upward mobility into leadership.

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Sales Advocate (61906)

Springfield, IL · On-site

$25K - $50K/yr

Sales Advocates serve our customers by providing the right solutions for their needs. We provide a career path that is truly defined to offer maximum potential for upward mobility into leadership.

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Sales Advocate (61902)

Springfield, IL · On-site

$25K - $50K/yr

Sales Advocates serve our customers by providing the right solutions for their needs. We provide a career path that is truly defined to offer maximum potential for upward mobility into leadership.

EDB

Principal Customer Success Manager

Springfield, IL · On-site

You will be your customers' advocate with key EDB stakeholders including Sales, Services, Support, Product, and Marketing teams, as well as other members of the Customer Success team. What your ...

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Customer Advocate information

See Springfield, IL salary details

$14

$21

$46

How much do customer advocate jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for customer advocate in Springfield, IL is $21.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $23.37 per hour, depending on experience, location, and employer.

What is the difference between Customer Advocate vs Customer Service Representative?

AspectCustomer AdvocateCustomer Service Representative
CredentialsTypically requires communication skills, problem-solving, and sometimes certifications in customer relationsRequires communication skills, basic computer skills, and customer service training
Work EnvironmentOften involves advocacy, resolving complex issues, and liaising with multiple departmentsPrimarily handles inbound calls, emails, and direct customer interactions
Employer & Industry UsageUsed in healthcare, finance, and corporate sectors focusing on customer support and advocacyCommon across retail, telecom, and service industries for general customer support

While both roles focus on customer interactions, a Customer Advocate typically handles complex issues and advocates for the customer within the organization, whereas a Customer Service Representative manages routine inquiries and support tasks. The roles overlap in communication skills but differ in scope and responsibilities.

What is the role of a consumer advocate?

A customer advocate is responsible for representing and supporting customers' interests by addressing their concerns, resolving issues, and ensuring a positive experience. They often communicate with clients, collaborate with internal teams, and use tools like CRM systems to improve service quality.

What Is a Customer Advocate?

A customer advocate is a person that is responsible for determining what is best for the customers of a specific company or organization. As a customer advocate, you are a specialized part of the customer service department whose main duty is to act as a liaison between the customer and the business. Your job is to ensure that products, services, and interactions are tailored to meet the individual customers' needs rather than just enforcing the company line. A good customer advocate has excellent communication skills. Additional qualifications include a bachelor’s degree in law or a field related to your industry and experience in customer service.

How can I make 2000 a week working from home?

A Customer Advocate working from home can potentially earn $2,000 weekly by handling high-volume customer support, sales, or technical assistance roles that offer competitive pay and bonuses. Achieving this income level typically requires strong communication skills, experience, and possibly working extra hours or in specialized industries with higher pay rates.

What is a customer advocacy job?

A customer advocacy job involves representing and supporting customers by addressing their needs, resolving issues, and promoting positive experiences. Professionals in this role often use communication skills, product knowledge, and customer service tools to build trust and loyalty, contributing to the company's reputation and success.

What jobs pay 4000 a week without a degree?

Customer Advocate roles typically do not pay $4,000 a week without significant experience or specialized skills. High-paying jobs that can reach this level without a degree are rare and often involve sales, entrepreneurship, or skilled trades, but they usually require extensive experience, certifications, or a strong network. Most roles offering such high weekly pay are either commission-based or require advanced training.

What are the key skills and qualifications needed to thrive as a Customer Advocate, and why are they important?

To thrive as a Customer Advocate, you need strong problem-solving abilities, product knowledge, and customer service experience, often supported by a high school diploma or higher. Familiarity with CRM systems, helpdesk software, and communication tools is typically required. Outstanding interpersonal skills, patience, and active listening help build trust and effectively resolve customer concerns. These competencies are crucial for ensuring customer satisfaction, loyalty, and positive brand reputation.

What are common challenges faced by Customer Advocates, and how can they effectively address them?

Customer Advocates often encounter challenges such as managing difficult customer interactions, resolving complex issues efficiently, and balancing the interests of both the customer and the company. To address these, it's important to develop strong communication and problem-solving skills, remain patient and empathetic, and stay knowledgeable about company products and policies. Effective Customer Advocates also collaborate closely with other teams like technical support and sales to ensure customer concerns are resolved promptly and thoroughly.

What are Customer Advocates?

Customer Advocates are professionals who represent the interests and concerns of customers within a company. Their main role is to ensure that customers have a positive experience by addressing their needs, resolving issues, and providing feedback to the organization for service improvement. They often act as a bridge between the customer and the company, helping to resolve complaints and making sure customers feel heard and valued. Customer Advocates may also be involved in creating customer-centric policies and advocating for changes that benefit the customer experience.
More about Customer Advocate jobs
What are the most commonly searched types of Customer Advocate jobs in Springfield, IL? The most popular types of Customer Advocate jobs in Springfield, IL are:
What are popular job titles related to Customer Advocate jobs in Springfield, IL? For Customer Advocate jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Customer Advocate jobs in Springfield, IL look for? The top searched job categories for Customer Advocate jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Customer Advocate jobs? Cities near Springfield, IL with the most Customer Advocate job openings:
Customer Advocate jobs near you
Infographic showing various Customer Advocate job openings in Springfield, IL as of June 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $44,784 per year, or $21.5 per hour.
Customer Advocate I

Customer Advocate I

Health Care Service Corporation

Springfield, IL • On-site

$17.75 - $28.39/hr

Other

Medical, Life, Retirement, PTO

Posted 10 days ago

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
Join HCSC and be part of a purpose-driven company that will invest in your professional development.
Job Summary
Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need.
JOB REQUIREMENTS:

  • High school diploma OR GED.
  • 6 months customer service experience OR 6 months experience in an office environment.
  • Data entry and/or typing experience.
  • Interpersonal, verbal and written communication skills.
  • Analytical and organizational skills and independent decision making skills.
  • Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.
PREFERRED JOB REQUIREMENTS:
  • 9 months customer service experience.
  • Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
  • Knowledge of medical terminology and anatomy.
  • Proven ability to learn quickly and adapt to change.
  • Referral preference given to applicants able to take and meet testing criteria.

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
Pay Transparency Statement:
At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
HCSC Employment Statement:
We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
Base Pay Range
$17.75 - $28.39
Exact compensation may vary based on skills, experience, and location.

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