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Customer Accounts Associate Jobs in Indiana (NOW HIRING)

LHH US

Accounts Receivable Specialist

Fishers, IN · Hybrid

$26 - $28/hr

Monitor customer accounts and follow up on outstanding balances * Research and resolve billing ... In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other ...

LHH US

Accounts Receivable Specialist

Fishers, IN · Hybrid

$26 - $28/hr

Monitor customer accounts and follow up on outstanding balances * Research and resolve billing ... In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other ...

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Customer Accounts Associate information

What is the role of a customer accounts associate?

A customer accounts associate manages customer accounts by processing transactions, updating account information, and resolving account-related issues. They often use customer relationship management (CRM) software and require strong communication and organizational skills to ensure customer satisfaction and accurate record-keeping.

What are the key skills and qualifications needed to thrive as a customer accounts associate?

To thrive as a Customer Accounts Associate, you need strong organizational skills, attention to detail, and a background in finance or business administration, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) systems, billing software, and proficiency in Microsoft Office are commonly required. Excellent communication, problem-solving abilities, and a customer-focused mindset help you build rapport and resolve account issues effectively. These skills ensure accurate account management, high customer satisfaction, and efficient resolution of inquiries, which are vital for business retention and growth.

What does a customer accounts associate do?

A Customer Accounts Associate is responsible for managing and maintaining customer accounts for a business. Their tasks typically include processing orders, updating account information, handling billing inquiries, and resolving customer complaints. They serve as a point of contact between the company and its clients, ensuring that customer needs are met promptly and efficiently. Strong communication and organizational skills are essential for this role, as well as a customer-focused attitude. Customer Accounts Associates often work closely with sales, finance, and customer service teams to provide a seamless experience.

What is the difference between Customer Accounts Associate vs Customer Service Representative?

AspectCustomer Accounts AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer associate degreeHigh school diploma; some roles may prefer associate degree
Work EnvironmentOffice setting, financial institutions, retailCall centers, retail stores, office settings
Employer & Industry UsageBanking, finance, retailRetail, telecommunications, service industries
Common Search & ComparisonCustomer Accounts Associate vs Customer Service Representative

While both roles involve interacting with customers, a Customer Accounts Associate typically focuses on managing customer accounts, processing transactions, and handling account-specific inquiries. A Customer Service Representative often provides general support, addresses product or service questions, and resolves customer issues. The roles overlap in communication skills and work environment but differ mainly in their specific responsibilities and focus areas.

What are some common challenges faced by customer accounts associates, and how can they be effectively managed?

Customer Accounts Associates often encounter challenges such as handling high volumes of customer inquiries, managing account discrepancies, and balancing multiple priorities within tight deadlines. Effective time management, strong communication skills, and attention to detail are crucial for overcoming these hurdles. Building positive relationships with customers and collaborating closely with other departments—such as sales and billing—also help ensure smooth account management and issue resolution. Regular training and staying updated on company policies can further enhance performance and job satisfaction.
What are the most commonly searched types of Customer Accounts jobs in Indiana? The most popular types of Customer Accounts jobs in Indiana are:
What cities in Indiana are hiring for Customer Accounts Associate jobs? Cities in Indiana with the most Customer Accounts Associate job openings:
Customer Accounts Associate jobs near you

Accounts Receivable Specialist

LHH US

Fishers, IN • Hybrid

$26 - $28/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Looking for a role where your work has a direct impact on the financial health of a growing organization? One of our clients in Fishers is seeking an Accounts Receivable Specialist who thrives in a fast-paced environment and enjoys both the analytical and relationship-building side of accounting. This is a great opportunity to join a collaborative team where your attention to detail, problem-solving skills, and customer-focused approach will be highly valued.
Key Responsibilities:
  • Process and post customer payments accurately and timely
  • Monitor customer accounts and follow up on outstanding balances
  • Research and resolve billing discrepancies and payment issues
  • Reconcile accounts receivable transactions and maintain accurate records
  • Prepare aging reports and assist with collections activities
  • Communicate with customers regarding invoices, payments, and account status
  • Collaborate with internal departments to resolve account concerns
  • Support month-end close activities and reporting as needed
Qualifications:
  • 3+ years of Accounts Receivable experience
  • Strong understanding of invoicing, cash applications, and collections
  • Experience with accounting software or ERP systems
  • Proficiency in Microsoft Excel
  • Excellent communication and customer service skills
  • Strong attention to detail and organizational abilities
  • Ability to manage multiple priorities and deadlines
Position Details
  • Location: Fishers, IN
  • Schedule: Monday-Friday, 8:30 AM - 5:30 PM
  • Work Arrangement: Hybrid schedule
  • Employment Type: 6-Month Contract-to-Hire
Pay Details: $26.00 to $28.00 per hour
Search managed by: william Harris
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.