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Customer Account Manager Jobs in Decatur, IL (NOW HIRING)

Socket.dev

Assistant Branch Manager

Decatur, IL · On-site

$60 - $80/hr

As a First Mid leader, an Assistant Branch Manager serves as a champion of this mission ... May process customer account requests and maintains a cash drawer as needed. * May process consumer ...

New

First Mid

Assistant Branch Manager

Decatur, IL · On-site

$20.43 - $25.57/hr

As a First Mid leader, an Assistant Branch Manager serves as a champion of this mission ... May process customer account requests and maintains a cash drawer as needed. * May process consumer ...

Primient

Accounts Receivable Specialist

Decatur, IL · On-site

$41K - $51K/yr

Communicate professionally with customers regarding payment status and account balances ... Strong organizational and time-management skills * Ability to work independently and ...

Rent-A-Center

Store Manager

Decatur, IL

$54K - $67K/yr

Account Management: Oversee direct coworker's collection activities, follow-up on accounts that require manager interventions, approve customer commitments and provide leadership and training to ...

New

Primient

Associate, Customer Excellence

Decatur, IL · On-site

$14 - $19.50/hr

The role is responsible for account management responsibilities from order entry to invoicing and ... Customer Interaction and Order Management: Serve as first point of contact for customers, managing ...

ADM

Sales Manager - Decatur, IL

Decatur, IL · On-site

$54K - $102K/yr

The Sales Manager will work alongside ADM Logistics' Sales team and be responsible for sales ... Work with Account Team to onboard new customer accounts and maintain relationship.Proactively ...

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Showing results 21-40

All JobsCustomer Account JobsCustomer Account Manager JobsCustomer Account Manager Jobs in Decatur, IL

Customer Account Manager information

See Decatur, IL salary details

$25.2K

$45.9K

$72.7K

How much do customer account manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer account manager in Decatur, IL is $45,909.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,900.00 and $52,400.00 per year, depending on experience, location, and employer.

What does a customer account manager do?

A Customer Account Manager is responsible for building and maintaining strong relationships with clients to ensure their satisfaction and loyalty. They handle client accounts, address concerns, resolve issues, and identify opportunities to offer additional products or services. Their role involves acting as the main point of contact between the company and its customers, coordinating with internal teams to meet client needs, and ensuring that service delivery meets agreed standards. By managing customer accounts effectively, they contribute to customer retention and business growth.

What are the key skills and qualifications needed to thrive as a customer account manager?

To thrive as a Customer Account Manager, you need strong relationship management skills, sales acumen, and typically a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce, Microsoft Office Suite, and data analysis tools is commonly required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client issues effectively. These skills ensure high customer satisfaction, client retention, and the achievement of business growth objectives.

How does a customer account manager typically balance proactive client outreach with responding to daily inquiries?

Customer Account Managers often juggle planned client check-ins and strategy meetings with the need to address ad hoc questions or issues that arise throughout the day. Effective time management and prioritization are key, as you'll need to ensure clients feel supported while also driving long-term account growth. Many teams use CRM tools and scheduling systems to stay organized and maintain regular communication. Collaborating closely with sales, support, and product teams helps you resolve client concerns efficiently and identify upselling or renewal opportunities.

What is the difference between Customer Account Manager vs Sales Representative?

AspectCustomer Account ManagerSales Representative
Primary RoleManage existing customer accounts, ensure satisfaction, and foster long-term relationshipsIdentify prospects, promote products, and close new sales
Work EnvironmentCustomer service settings, client meetings, account reviewsSales meetings, trade shows, cold calling
CredentialsCustomer service skills, industry knowledge, sometimes CRM certificationsSales skills, product knowledge, often sales certifications

The main difference is that Customer Account Managers focus on maintaining and growing existing client relationships, while Sales Representatives primarily seek new clients and sales opportunities. Both roles require strong communication skills and industry knowledge, but their core objectives differ—retention versus acquisition.

How much does a customer account manager get paid?

The average salary for a customer account manager typically ranges from $50,000 to $75,000 per year, depending on experience, industry, and location. Salaries can be higher with additional certifications or in specialized sectors, and some roles may include bonuses or commissions based on performance.

What is the role of a customer account manager?

A customer account manager is responsible for maintaining and growing relationships with clients, ensuring their needs are met and resolving issues. They often coordinate with sales, support, and other departments, using CRM tools to track account activity and performance. Strong communication and problem-solving skills are essential in this role.

What are popular job titles related to Customer Account Manager jobs in Decatur, IL?

For Customer Account Manager jobs in Decatur, IL, the most frequently searched job titles are:

What cities near Decatur, IL are hiring for Customer Account Manager jobs?

Cities near Decatur, IL with the most Customer Account Manager job openings:

Customer Account Manager jobs near you
Infographic showing various Customer Account Manager job openings in Decatur, IL as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,909 per year, or $22.1 per hour.

Assistant Branch Manager

Socket.dev

Decatur, IL • On-site

$60 - $80/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements.


At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized solution based on their needs and throughout their stages of life. We will create clients for life by adhering to our core values and our service standards. As a First Mid leader, an Assistant Branch Manager serves as a champion of this mission.


Responsibilities including, but not limited to:
General:

  • Responsible for leading the team to ensure an exceptional customer and team member experience.

  • Maintains a position of trust and responsibility by keeping all customer or team member information confidential.

  • Communicates and ensures adherence to all bank initiatives, compliance, security, and operational policies and procedures as well as financial loss standards.

  • Supervises and coaches Tellers and Universal Bankers on sales and operational duties.

  • Assists Branch Manager as needed and provides leadership in the absence of the branch management.

  • May process customer account requests and maintains a cash drawer as needed.

  • May process consumer loan requests.

  • Analyzes and reviews legal documentation associated with opening accounts.

  • Resolves customer concerns promptly and efficiently.

  • Ensures and is held accountable for informing Branch Management regarding the audit integrity, risk management, and security of the branch.

  • Assigns and schedules staff to ensure optimum service coverage, even distribution of the workload, and appropriate project delegation.

  • Oversees the opening/closing process of the branch.

  • Meets with branch staff regularly (both 1:1 and in group meetings) to organize sales efforts, communicate procedural/product changes, and resolve issues to optimize branch performance and employee engagement. Establish regular coaching opportunities with each team member to review goals and highlight further personal development.

  • Selects, trains, supervises, and evaluates the branch staff to enhance individual productivity and enable them to function according to their respective job description.

  • May be required to work in other First Mid Banking centers.


Sales:

  • Identifies opportunities to expand and maintain existing consumer and business banking relationships, while displaying sales leadership.

  • Develops goals for the retail team and accesses progress of the individuals and the branch to meet corporate initiatives.

  • Serves as an ambassador for company culture.

  • Demonstrates the ability to professionally represent First Mid in terms of appearance and verbal/written communication.


Qualifications
Education:

  • High School Diploma/GED required.


Experience:

  • 2+ years’ experience in the financial industry.

  • 1+ years of sales or goal-based environment.


Skills:

  • Must be able to demonstrate an understanding of advanced math functions that will allow for the analysis of credit and financial information.


Total Rewards

  • Competitive health, dental & vision coverage with HSA match

  • 401(k) with employer match + Employee Stock Purchase Plan

  • Generous PTO, paid holidays & parental leave

  • Tuition reimbursement & performance-based bonuses

  • Visit our Total Rewards page to see our full list of benefits


First Mid Bancshares, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.


THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT LP123

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