ZipRecruiter

Log In

1

Csr Manager Jobs in Florida (NOW HIRING)

Aire Serv of Space Coast

Be Seen First

Customer Service Representative CSR

Melbourne, FL · On-site

$16.50 - $21/hr

Manager Positions, Marketing or Home Comfort Designer) · Overtime Opportunities Part Time Position ... looking for Customer Service Representatives who want more than just a job--we're looking for ...

next page

Showing results 1-20

All JobsCsr JobsCsr Manager JobsCsr Manager Jobs in Florida

Csr Manager information

See Florida salary details

$18.3K

$43.3K

$75.5K

How much do csr manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for csr manager in Florida is $43,342.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,600.00 and $52,300.00 per year, depending on experience, location, and employer.

How much do customer service representative managers make in the US?

Customer Service Manager salaries in the US typically range from $50,000 to $85,000 annually, with the median around $65,000. Factors such as experience, industry, and location can influence compensation, and managers often oversee teams, handle escalations, and utilize customer service software.

What are the key skills and qualifications needed to thrive as a CSR manager, and why are they important?

To thrive as a CSR (Corporate Social Responsibility) Manager, you need a solid understanding of sustainability practices, stakeholder engagement, and project management, often backed by a relevant degree in business, communications, or environmental studies. Familiarity with reporting frameworks such as GRI, ESG metrics, and tools like Microsoft Office or data visualization platforms is typically required. Strong communication, leadership, and relationship-building skills are crucial for collaborating with internal and external partners. These competencies ensure effective development and implementation of CSR initiatives that align with organizational values and stakeholder expectations.

What is a CSR manager?

CSR Managers, or Corporate Social Responsibility Managers, are professionals responsible for developing, implementing, and overseeing a company's social responsibility initiatives. They ensure the organization operates in a socially responsible manner by managing programs related to sustainability, community engagement, ethical practices, and environmental impact. CSR Managers also report on the effectiveness of these initiatives and work to align them with the company’s overall business goals and values. Their role often involves collaborating with stakeholders both inside and outside the company to promote positive social and environmental outcomes.

What do customer service representative managers do?

Customer Service Representative Managers oversee and coordinate customer service teams to ensure high-quality support and customer satisfaction. They handle staff training, performance monitoring, and process improvements, often using customer management software. Strong leadership, communication skills, and knowledge of company policies are essential for this role.

Is CSR a good career choice?

A CSR Manager role involves overseeing customer service strategies and ensuring customer satisfaction, often requiring strong communication, leadership, and problem-solving skills. It can be a rewarding career with opportunities for advancement in various industries, but job satisfaction depends on individual interests and organizational environment.

How does a CSR manager typically collaborate with other departments to implement sustainability initiatives?

CSR Managers often work closely with departments such as Marketing, Operations, Human Resources, and Procurement to align sustainability goals across the organization. For example, they may coordinate with HR to design employee volunteer programs or with Procurement to ensure responsible sourcing practices. Effective cross-functional collaboration is essential, as CSR initiatives often require buy-in and participation from various stakeholders to be successful. Regular meetings and clear communication are key to integrating CSR strategies into broader business operations.
What are the most commonly searched types of Csr jobs in Florida? The most popular types of Csr jobs in Florida are:
What cities in Florida are hiring for Csr Manager jobs? Cities in Florida with the most Csr Manager job openings:
Csr Manager jobs near you
Infographic showing various Csr Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $43,342 per year, or $20.8 per hour.

General Manager - Service

Hill York Service Company

Fort Lauderdale, FL

Full-time

Re-posted 9 days ago

Job description

About Us

As a $100M+ full-service commercial air conditioning company, Hill York provides design build solutions, new construction, system maintenance, service, repairs, energy solutions and installation for a wide range of heating, cooling and ventilation systems. Since designing and installing the first air conditioning systems in Miami Beach hotels after World War II, Hill York has played a key role in leading Florida facilities such as condos, offices and university buildings to new plateaus of indoor comfort and energy efficiency. We are a growing company with four locations in the State of Florida.

Hill York seeks talented performers and offers a challenging and rewarding work environment that emphasizes teamwork, results, and most importantly honesty and integrity. We value our employees and are committed to attracting highly skilled, talented individuals to join our strong, family-oriented workforce and to help us build on our success.

Job Summary

Hill York seeks a dynamic, growthminded General Manager - Service to lead our service business across MiamiDade and Broward counties. As a key member of Hill York's leadership team, this individual is responsible for full P&L ownership, overall service operational performance, customer experience, team development, safety, and strategic growth. The GM - Service will lead our Service Manager, CSR Manager, and Service Analyst to deliver bestinclass HVAC service, maintenance, and repair solutions. This leader will drive consistency, operational excellence, and long-term customer satisfaction while collaborating closely with Sales, Operations, and leadership to strengthen processes and  grow our service portfolio in South Florida. This is a highimpact leadership role in a fastpaced, relationshipdriven business where integrity, teamwork, and performance are core values.

Essential Duties & Responsibilities

Leadership & People Development 

  • Lead, mentor, and develop the Service Manager, CSR Manager, and Service Analyst to ensure high performance, accountability, and continuous improvement.
  • Promote a highperformance culture grounded in accountability, results, teamwork, safety, and customer focus. 
  • Support the Service Manager in developing field technicians and warehouse operations by guiding priorities and reinforcing standards.
  • Assess talent needs and ensure development through training, coaching, and strategic hiring. 
  • Reinforce consistent operational processes and best practices across the region in collaboration with other service leaders.

 Operational Excellence 

  • Oversee overall service operations at a strategic level, ensuring the team delivers timely, highquality service across Dade and Broward.
  • Ensure the Service Manager, CSR Manager, and Service Analyst maintain strong scheduling, labor planning, dispatch coordination, PM execution, billing accuracy, and customer support.
  • Drive standardization and continuous process improvement to increase efficiency, consistency, and operational reliability.
  • Support resolution of escalated customer issues with urgency and professionalism in partnership with the Service Manager and CSR Manager.
  • Champion the adoption of digital tools and workflow modernization to enhance field documentation, transparency, and productivity.

 Financial & Business Management 

  • Own full P&L responsibility for the Dade and Broward service business. 
  • Develop and execute annual operating plans, revenue goals, and margin expectations. 
  • Monitor key metrics including labor utilization, materials cost, inventory, backlog, DSO, PM compliance, and service profitability. 
  • Support collections efforts on overdue accounts and maintain strong communication with Finance. 
  • Ensure proper pricing governance for materials, labor rates, and refrigerant. 
  • Drive service business growth by partnering with Sales and supporting the Service Manager in lead generation, repair opportunities, and PM agreement expansion.

 Customer & Account Management 

  • Serve as a senior point of contact for key accounts, ensuring longterm relationships, high service satisfaction, and strategic alignment. 
  • Conduct site visits, customer meetings, and quarterly business reviews (QBRs) with major clients as needed. 
  • Maintain strong, trust-based relationships focused on reliability, quality, and responsiveness. 

Safety & Compliance 

  • Promote a proactive safety culture in alignment with Hill York and EMCOR policies. 
  • Ensure the Service Manager and field teams meet safety expectations, documentation requirements, and regulatory compliance related to refrigerants, equipment, and field practices.
  • Participate in safety initiatives, audits, incident reviews, and corrective action planning as needed.

 Strategic Leadership 

  • Contribute to the company's overall strategic direction as a member of the leadership team. 
  • Drive process improvement, service modernization, and crossdepartment alignment to strengthen the business.
  • Champion new technologies, digital workflows, and best practices from across EMCOR.
  • Identify emerging trends, customer needs, and regional opportunities for service growth. 

#hillyork

#LI-SD2

#LI-TM1

#LI-Onsite

Qualifications
  • Minimum 10 years of commercial HVAC service experience in a mechanical contracting environment.
  • Minimum 3-5 years of leadership experience. 
  • Proven success managing service operations with P&L accountability. 
  • Strong leadership, coaching, and talentdevelopment skills. 
  • Experience leading process improvement and implementing operational best practices.
  • Excellent communication, customer service, and relationshipbuilding skills. 
  • High proficiency in Microsoft Office and service management software; experience with COINS, and XOi preferred. 
  • Strong organizational skills with the ability to manage competing priorities. 
  • Valid driver's license; ability to travel across Dade/Broward counties. 
  • Fulltime, onsite presence is required due to the handson nature of this role, which demands daily interaction with service, dispatch, billing, field leadership, and customer relationships.
Equal Opportunity EmployerAs a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/DisabledAffirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective EmployeesNotice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.Employment Type: FULL_TIME

Apply