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Csr Auto Insurance Jobs (NOW HIRING)

CSR

Dallas, TX ยท On-site

$14 - $18/hr

The Customer Service Representative is responsible for delivering exceptional service to clients while selling auto insurance policies. This role ensures customer needs are met through effective ...

CSR

Houston, TX ยท On-site

$14 - $18/hr

The Customer Service Representative is responsible for delivering exceptional service to clients while selling auto insurance policies. This role ensures customer needs are met through effective ...

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Csr Auto Insurance information

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$26K

$48.4K

$73K

How much do csr auto insurance jobs pay per year?

As of Sep 10, 2026, the average yearly pay for csr auto insurance in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

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Cities with the most Csr Auto Insurance job openings:

What states have the most Csr Auto Insurance jobs?

States with the most job openings for Csr Auto Insurance jobs include:

What are popular job titles related to Csr Auto Insurance jobs?

For Csr Auto Insurance jobs, the most frequently searched job titles are:

CSR

Dallas, TX โ€ข On-site

La Familia Insurance
51 - 200 employees

$14 - $18/hr

Full-time

Re-posted 7 days ago


Job description

The Customer Service Representative is responsible for delivering exceptional service to clients while selling auto insurance policies. This role ensures customer needs are met through effective communication, accurate policy management, and proactive problem-solving. Representatives also support office operations by handling payments, maintaining records, marketing services, and ensuring compliance with company policies. By combining customer care, sales, and operational responsibilities, this position directly contributes to customer satisfaction, retention, and the overall growth of La Familia Auto Insurance.


Duties and responsibilities


  • Provide excellent customer service by greeting and assisting all customers and visitors

  • Sell and service insurance policies based on customer needs and requests, following all company policies and guidelines

  • Identify opportunities to upsell or cross-sell based on customer needs

  • Handle customer documentation and maintain accurate policy records (IE, uploads, underwriting processes, photos).

  • Verify coverage for customers, confirm policy changes, and provide proof of insurance documents to customers.

  •  Troubleshoot customer issues, resolve them quickly, and work to build and maintain strong customer relationships. 

  • Ensure company policies are followed and sales requirements are met daily, weekly, and monthly to ensure commission opportunities are met.

  • Handle cash, process payments, reconcile daily cash/credit card transactions, and make timely bank deposits following the company’s cash handling policy.

  • Make outbound calls for payment reminders, promotions, and marketing campaigns; answer inbound customer and carrier calls professionally

  • Participate in marketing activities, including visiting local businesses, distributing flyers, and promoting services on social media

  • Maintain office cleanliness and organization, including basic cleaning such as floors, glass, disinfecting bathrooms, and trash removal

  • Work at various office locations within the assigned region as needed.   

  • Open and close the office as required.  Setting alarms prior to leaving the office at closing and disarming alarms when entering the office. 

  • Obtain and maintain all required licenses and certifications

  • Miscellaneous


Qualifications

  • Must be at least 18 years old

  • High school diploma or equivalent

  • Bilingual in Spanish preferred

  • Strong customer service and communication skills

  • Ability to actively listen

  • Expert attention to detail

  • A courteous and professional demeanor

  • Comfortable with utilizing technology and strong computer skills.

  • Ability to multitask

  • Prior experience with in-person customer service and phone-based, ideally with a sales component

  • Motivated to sell and meet individual customer needs.

  • Ability to work well in a team environment, maintaining a professional and respectful demeanor at all times.

  • Must be authorized to work in the United States. La Familia follows all State and Federal laws.

  • Willing to submit to a background screening. Required to be Licensed by the Texas Department of Insurance.

  • Sales or insurance experience preferred.

  • Available to work Monday through Saturday, 9 - 7, and rotating Sunday 11-5

  • Continuous education required: on-site training, workshops, coaching 1:1s.  Travelling to another location in the region may be required.


Monday through Friday 10am - 7pm, Saturday 10am - 6pm and Sunday 11am - 5pm (Sunday is a rotating shift)