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Csr Associate Jobs in Warren, MI (NOW HIRING)

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Customer Service Representative

Shelby, MI · On-site

$14.25 - $19.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

PCA

Customer Service Representative

Plymouth, MI · On-site

$48K - $55K/yr

Customer Service Representative The Customer Service Representative is responsible for providing ... Associates degree or college business coursework. Previous experience using automated order entry ...

Versatrans

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Customer Service Representative

Plymouth, MI · On-site

$18 - $21/hr

We are seeking a Customer Service Representative whose primary goal will be to acquire new clients while maintaining strong relationships with existing ones. Customer Service Representative are ...

pca

Customer Service Representative

Plymouth, MI · On-site

$15.25 - $20.75/hr

The Customer Service Representative is responsible for providing superior service to customers ... Associates degree or college business coursework. Previous experience using automated order entry ...

Molly Maid

Customer Service Representative

Livonia, MI · On-site

$640 - $720/wk

Customer Service Representative Molly Maid of Livonia Our amazing team is looking for a new Customer Service Representative! As a Customer Service Representative, you are an important member of the ...

Molly Maid

Customer Service Representative

Franklin, MI · On-site

$640 - $720/wk

Customer Service Representative Molly Maid of Livonia Our amazing team is looking for a new Customer Service Representative! As a Customer Service Representative, you are an important member of the ...

U-Haul

Customer Service Representative

Saint Clair Shores, MI · On-site

$14.50 - $19.75/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

High Favor Insurance

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Customer Service Representative

Royal Oak, MI · On-site

$36K - $40K/yr

Customer Service Rep with happy disposition and good work ethic. We can teach the rest! Must be reliable to show up for work and be on time. Ability to become licensed insurance agent with commission ...

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All JobsCsr Associate JobsCsr Associate Jobs in Warren, MI

Csr Associate information

See Warren, MI salary details

$8

$16

$25

How much do csr associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for csr associate in Warren, MI is $16.10, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $18.08 per hour, depending on experience, location, and employer.

Is a CSR associate a good career?

A CSR associate role involves customer service and communication skills, often requiring problem-solving and patience. It can be a good entry-level position with opportunities for advancement into supervisory or specialized roles, and it provides experience in client interaction and company operations.

What is a CSR associate?

CSR Associates, or Customer Service Representatives, are professionals who interact with customers on behalf of a company. Their main responsibilities include answering questions, resolving complaints, processing orders, and providing information about products or services. They often communicate with customers via phone, email, chat, or in person and play a crucial role in ensuring customer satisfaction. CSR Associates are essential for maintaining a positive company image and building long-term customer relationships.

What are some common challenges faced by CSR associates and how can they effectively manage them?

CSR Associates often encounter challenges such as handling difficult customers, managing high call volumes, and balancing multiple tasks simultaneously. Effective time management, active listening skills, and maintaining a calm, empathetic demeanor are essential for success in this role. Many organizations provide ongoing training and support to help CSR Associates develop these skills, encouraging teamwork and knowledge sharing to resolve complex issues efficiently. Building resilience and utilizing company resources can also help associates navigate these challenges smoothly.

What is the difference between Csr Associate vs Customer Service Representative?

AspectCsr AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer associate degreeHigh school diploma; relevant experience often preferred
Work EnvironmentCorporate offices, call centers, retail settingsCall centers, retail stores, corporate offices
Employer & Industry UsageUsed across various industries including retail, finance, healthcareCommonly used in retail, telecommunications, and service industries

Both roles focus on customer interaction, but Csr Associates often handle more specialized or technical support tasks, while Customer Service Representatives typically manage general inquiries and support. The roles overlap in skills and work environment, making them closely related but distinct in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a CSR associate, and why are they important?

To thrive as a CSR Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and basic computer proficiency are commonly required. Empathy, patience, and a positive attitude help you build rapport and effectively resolve customer issues. These skills ensure high-quality service, customer satisfaction, and contribute to the overall success of the organization.

Is a CSR associate job stressful?

A CSR associate job can be stressful due to handling customer complaints, managing high call volumes, and meeting performance targets. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
What are the most commonly searched types of Csr jobs in Warren, MI? The most popular types of Csr jobs in Warren, MI are:
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Csr Associate jobs near you

SAP Customer Service Representative

On-Board Services

Auburn Hills, MI • On-site

$25.21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

SAP Customer Service Representative

On-Board Services is hiring a SAP Customer Service Representative in Auburn Hills, MI. Position Type: 3 month contract with additional opportunity contingent upon performance and continued business need. Job Location: Hybrid, Auburn Hills, MI. Four days in office, 1 day remotely. Shift: 1st shift.

Benefits: 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance, PTO

Compensation: $25.21/HR

Responsibilities

A successful Customer Service Representative (CSR) maintains a customer-focused mindset that enables the delivery of exceptional customer service. The CSR has complete ownership of the order management process, from initial order entry through product delivery for assigned accounts. The CSR interacts with customers as well as internal and external business partners. By developing strong working relationships, the CSR aligns internal resources and capabilities to achieve the goal of zero-defect customer satisfaction. Strong communication skills are essential to translate customer needs into actionable information that supports timely decision-making and issue resolution.

  • Manage customer engagement and order management activities.
  • Process SAP transactions, including order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, and invoices.
  • Build strong working relationships with commercial team partners to exceed customer expectations.
  • Analyze customer ordering patterns to anticipate customer needs.
  • Serve as a liaison between customers and internal teams regarding administrative and technical matters, including EDI, Capture, and My DuPont systems.
  • Respond to customer inquiries and complaints in a timely and professional manner.
  • Review daily reports to proactively identify and resolve issues, including open order reports, returns reports, SAP block reports, and promise/failure reports.
  • Demonstrate flexibility and adaptability in a dynamic, fast-paced team environment.
  • Quickly identify customer issues and take ownership of their resolution.
  • Investigate and drive timely resolution of customer disputes through collaboration with customers, credit teams, and sales representatives.
  • Make return authorization decisions related to quality complaints within assigned Delegation of Authority (DOA) limits.
  • Communicate relevant customer information, including forecasts, new projects, and organizational changes, to the account management team.
Qualifications
  • High school diploma required; associate or bachelor's degree preferred.
  • Previous customer service experience required.
  • Order entry experience required.
  • SAP R/3 or equivalent ERP system experience preferred.
  • Strong communication, problem-solving, and organizational skills.
  • Ability to manage multiple priorities in a fast-paced environment.

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