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Csr Associate Jobs in Troy, MI (NOW HIRING)

Wieland Group

Customer Service Representative

Roseville, MI · On-site

$14.50 - $19.75/hr

Customer Service Representative Job Location US-MI-Roseville ID 2026-4219 # of Openings 1 Posted ... Associate's or higher preferred * 3+ years of related experience preferred * Proficient / Basic ...

New

Wieland

Customer Service Representative

Roseville, MI · On-site

$49K - $62K/yr

The Customer Service Representative will serve as a customer-facing representative with advanced ... Associate's or higher preferred * 3+ years of related experience preferred * Proficient / Basic ...

New

Ideal Tridon

Customer Service Representative

Auburn Hills, MI · On-site

$15.25 - $20.50/hr

This Customer Service Representative (CSR) will act as a liaison, provide product/services ... High School Diploma is required or Associate's Degree is preferred. * Proven customer service (3+ ...

Refloor

Customer Service Representative (CSR)

Troy, MI · On-site

$30/hr

Customer Service Representative (CSR) You don't know me... but I know you. You're not the type to sit around waiting for the day to end. You like being busy. You like winning. And you get frustrated ...

Wieland

Customer Service Representative

Roseville, MI · On-site

$14.50 - $19.75/hr

The Customer Service Representative will serve as a customer-facing representative with advanced ... Associate's or higher preferred * 3+ years of related experience preferred * Proficient / Basic ...

Wieland

Customer Service Representative

Roseville, MI · On-site

$14.50 - $19.75/hr

The Customer Service Representative will serve as a customer-facing representative with advanced ... Associate's or higher preferred * 3+ years of related experience preferred * Proficient / Basic ...

New

Wieland

Customer Service Representative

Roseville, MI · On-site

$14.50 - $19.75/hr

The Customer Service Representative will serve as a customer-facing representative with advanced ... Associate's or higher preferred * 3+ years of related experience preferred * Proficient / Basic ...

New

NVA

Customer Service Representative

Canton, MI · On-site

$14.75 - $20.25/hr

Customer Service Representative (CSR) - Reports To: Hospital Manager / Veterinarian Part-Time/One ... Qualifications • • High school diploma or equivalent required; associate's degree preferred ...

NVA

Customer Service Representative

Canton, MI · On-site

$15 - $16.50/hr

Customer Service Representative (CSR) - Reports To: Hospital Manager / Veterinarian Part-Time/One ... Qualifications • • High school diploma or equivalent required; associate's degree preferred ...

Circle K

Customer Service Representative

Utica, MI · On-site

$14.50 - $19.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

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All JobsCsr Associate JobsCsr Associate Jobs in Troy, MI

Csr Associate information

See Troy, MI salary details

$8

$16

$25

How much do csr associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for csr associate in Troy, MI is $16.24, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $18.22 per hour, depending on experience, location, and employer.

Is a CSR associate a good career?

A CSR associate role involves customer service and communication skills, often requiring problem-solving and patience. It can be a good entry-level position with opportunities for advancement into supervisory or specialized roles, and it provides experience in client interaction and company operations.

What is a CSR associate?

CSR Associates, or Customer Service Representatives, are professionals who interact with customers on behalf of a company. Their main responsibilities include answering questions, resolving complaints, processing orders, and providing information about products or services. They often communicate with customers via phone, email, chat, or in person and play a crucial role in ensuring customer satisfaction. CSR Associates are essential for maintaining a positive company image and building long-term customer relationships.

What are some common challenges faced by CSR associates and how can they effectively manage them?

CSR Associates often encounter challenges such as handling difficult customers, managing high call volumes, and balancing multiple tasks simultaneously. Effective time management, active listening skills, and maintaining a calm, empathetic demeanor are essential for success in this role. Many organizations provide ongoing training and support to help CSR Associates develop these skills, encouraging teamwork and knowledge sharing to resolve complex issues efficiently. Building resilience and utilizing company resources can also help associates navigate these challenges smoothly.

What is the difference between Csr Associate vs Customer Service Representative?

AspectCsr AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer associate degreeHigh school diploma; relevant experience often preferred
Work EnvironmentCorporate offices, call centers, retail settingsCall centers, retail stores, corporate offices
Employer & Industry UsageUsed across various industries including retail, finance, healthcareCommonly used in retail, telecommunications, and service industries

Both roles focus on customer interaction, but Csr Associates often handle more specialized or technical support tasks, while Customer Service Representatives typically manage general inquiries and support. The roles overlap in skills and work environment, making them closely related but distinct in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a CSR associate, and why are they important?

To thrive as a CSR Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and basic computer proficiency are commonly required. Empathy, patience, and a positive attitude help you build rapport and effectively resolve customer issues. These skills ensure high-quality service, customer satisfaction, and contribute to the overall success of the organization.

Is a CSR associate job stressful?

A CSR associate job can be stressful due to handling customer complaints, managing high call volumes, and meeting performance targets. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
What are the most commonly searched types of Csr jobs in Troy, MI? The most popular types of Csr jobs in Troy, MI are:
What are popular job titles related to Csr Associate jobs in Troy, MI? For Csr Associate jobs in Troy, MI, the most frequently searched job titles are:
What job categories do people searching Csr Associate jobs in Troy, MI look for? The top searched job categories for Csr Associate jobs in Troy, MI are:
What cities near Troy, MI are hiring for Csr Associate jobs? Cities near Troy, MI with the most Csr Associate job openings:
Csr Associate jobs near you

Associate Customer Service Representative Associate Customer Service Representative

Kyyba

Auburn Hills, MI • On-site

$15.25 - $20.50/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 18 days ago

Job description

Job Title: Associate Customer Service Representative Associate Customer Service Representative
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Job Description
Responsibilities
A successful Customer Service Representative (CSR) must have a customer focused mindset, which enables her/him to deliver excellent customer service.
The CSR has complete ownership of the order management process from initial order entry to product delivery for her/his dedicated accounts.
The CSR interfaces with customers as well as internal and external functional partners. By building successful relationships, the CSR aligns multiple internal resources and capabilities, toward the goal of zero-defect customer satisfaction. Strong communication skills allow the CSR to translate the customers' needs into information upon which the CSR, the business and other functions can make decisions and promptly act.
Key responsibilities:
  • Customer Engagement and Order Management
  • Responsible for multiple SAP transactions (i.e. order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, invoices)
  • Build working relationships with commercial team partners to exceed customer expectations
  • Analyze customer ordering patterns to anticipate customer needs
  • Serve as a liaison with customers on administrative and technical matters (EDI/Capture/My ***)
  • Respond to customer inquiries and complaints in a timely manner
  • Review daily reports to proactively address and resolve issues (i.e. open order report, returns report, SAP block report, promise/failure, etc.)
  • Demonstrate flexibility/adaptability in a dynamic, fast-paced team environment
  • Quickly identify and own resolution of customer issues
  • Responsible for investigating and driving timely resolution of customer disputes. This involves interaction with the customer, credit, and sales representative
  • Make decisions for customers' return following a quality complaint within their assigned Delegation of Authority (DOA) limit
  • As part of the account team, relay all pertinent information gathered from the customer to the account manager (forecast, new project, changes in the organization.)

Qualifications
  • SAP-R3 or equivalent experience, High School Diploma required, College degree preferred, Order entry experience & previous customer service experience
  • This position is hybrid 4 days in the office and 1 day from home office. (subject to change) per the Company.

Location: (Auburn Hills, MI)
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, ag e, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need."
It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Kyyba at 248-813-9665
Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
  • An INC 5000 company for 10 years
  • Corp! Michigan Economic Bright Spots
  • Crain's Detroit Business Top Staffing Service Companies in Detroit
  • TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
  • Best of MichBusiness winner in HR Wizards & Partnerships
  • Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
  • 101 Best & Brightest Companies to Work for in Michigan
KYYBA logo

About KYYBA

Sourced by ZipRecruiter

About Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Farmington Hills, MI, US

Year founded

1998

Social media

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