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Csm Tech Jobs in Florida (NOW HIRING)

The Hackett Group

DMS Customer Success Manager

Miami, FL · On-site

... 's a key position, the role of Customer Success Manager is dedicated to monitoring customer satisfaction and understanding and relaying customer needs to the rest of the company's staff. The CSM role ...

The Hackett Group

DMS Customer Success Manager

Miami, FL · On-site

... 's a key position, the role of Customer Success Manager is dedicated to monitoring customer satisfaction and understanding and relaying customer needs to the rest of the company's staff. The CSM role ...

Deloitte

Channel Sales Manager, Salesforce - FSI

Miami, FL · On-site

$145K/yr

The CSM's primary objective is to identify early stage opportunities by working directly with the ... Experience in technology consulting having worked with Digital Agencies, Consultancies or ...

Deloitte

Channel Sales Manager, Salesforce - FSI

Tampa, FL · On-site

$143K/yr

The CSM's primary objective is to identify early stage opportunities by working directly with the ... Experience in technology consulting having worked with Digital Agencies, Consultancies or ...

Tech Tammina

Scrum Master with Salesforce

Tampa, FL · On-site

$48.75 - $65/hr

Certification in Agile methodologies, like Certified Scrum Master (CSM) or Professional Scrum Master (PSM). * SAFe certification and Kanban certification are a plus. * Ability to work proactively ...

FIS

Manager, Client Success (CSM)

Jacksonville, FL · On-site +1

Knowledge of financial technology industry and products , including market trends, challenges, and opportunities * Proven experience managing enterprise or strategic client relationships * Prior ...

SOSi

Project Manager WO-007

Doral, FL

Company Description Founded in 1989, SOSi is among the largest private, founder-owned technology ... Certifications such as Project Management Professional (PMP), Certified Scrum Master (CSM ...

SOSi

Senior Ontology Expert/Project Manager

Doral, FL · On-site

Company Description Founded in 1989, SOSi is among the largest private, founder-owned technology ... Experience with Project Management Professional (PMP), Certified Scrum Master (CSM), and Certified ...

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All JobsCsm Tech JobsCsm Tech Jobs in Florida

Csm Tech information

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How much do csm tech jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for csm tech in Florida is $16.47, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $17.60 per hour, depending on experience, location, and employer.

What is a CSM Tech?

CSM Tech professionals are experts in Customer Success Management (CSM) who focus on leveraging technology to help businesses improve customer satisfaction, retention, and growth. They use data analytics, customer relationship management (CRM) tools, and other software platforms to monitor customer engagement and proactively address client needs. CSM Tech roles often involve close collaboration with sales, support, and product teams to ensure a seamless customer experience. Their goal is to maximize customer value and drive business outcomes through technology-driven solutions.

Is CSM a stressful career?

A Customer Success Manager (CSM) role can be stressful due to managing client relationships, meeting retention targets, and handling customer issues. The level of stress varies depending on the company, workload, and industry, but strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a CSM Tech?

To thrive as a CSM in tech, you need a solid understanding of customer relationship management, SaaS product knowledge, and often a bachelor's degree in business, communications, or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems, and customer analytics tools is typically required. Exceptional communication, problem-solving, and empathy help CSMs build trust and drive customer satisfaction. These skills are crucial for ensuring customer retention, fostering long-term partnerships, and supporting business growth in a competitive tech environment.

What is the difference between Csm Tech vs Customer Support Specialist?

AspectCsm TechCustomer Support Specialist
Required CredentialsTechnical certifications, relevant IT or tech trainingCustomer service training, communication skills
Work EnvironmentTechnical support teams, IT departmentsCustomer service centers, call centers
Employer & Industry UsageTech companies, software providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical support roles, IT supportCustomer service roles, support jobs

The main difference between Csm Tech and Customer Support Specialist lies in their focus and required skills. Csm Tech typically involves technical troubleshooting and IT support, requiring relevant certifications and technical knowledge. Customer Support Specialists focus on customer communication and service, often with less technical training. Both roles are essential in their industries but serve different functions within support teams.

How does a CSM Tech professional typically collaborate with cross-functional teams to ensure client success?

CSM Tech professionals often serve as a bridge between clients and internal teams such as product development, technical support, and sales. They regularly communicate client needs and feedback, coordinate technical solutions, and help ensure that client objectives align with the company's offerings. This collaboration may involve joint meetings, shared project management tools, and close coordination during product rollouts or troubleshooting. By fostering these relationships, CSM Tech professionals help drive positive client outcomes and continuous product improvement.

Is CSM Tech a good career?

A Customer Success Manager (CSM) Tech role involves managing client relationships and ensuring product adoption, often requiring strong communication and technical skills. It can be a stable career with opportunities for advancement in technology and customer service industries, especially for those with certifications or experience in software tools and CRM platforms.
What are popular job titles related to Csm Tech jobs in Florida? For Csm Tech jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Csm Tech jobs in Florida look for? The top searched job categories for Csm Tech jobs in Florida are:
What cities in Florida are hiring for Csm Tech jobs? Cities in Florida with the most Csm Tech job openings:
Csm Tech jobs near you
Infographic showing various Csm Tech job openings in Florida as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 13% Part Time, 10% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $34,250 per year, or $16.5 per hour.

DMS Customer Success Manager

The Hackett Group

Miami, FL • On-site

Full-time

Re-posted 26 days ago

Job description


General Profile
  • A Customer Success Manager acts as a liaison between our Support Center and our customers and the different units in the organization. It's one of the most important drivers of value from a customer's perspective is the perception of the service provider's services.
  • It's a key position, the role of Customer Success Manager is dedicated to monitoring customer satisfaction and understanding and relaying customer needs to the rest of the company's staff. The CSM role is tethered between the service provider and the customer at strategic and tactical levels, ensuring that the company understands the business requirements of the customer and is able to provide services that meet these needs.

Responsibilities
  • Customer Experience: CSM responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders. CSM will ensure the timely and successful delivery of our services according to customer needs and improve the entire customer experience.
  • Crisis Management: Point of Contact for the escalation path during emergencies, critical or major incidents. 24/7 Availability.
  • Operation Management: Coordination with key internal roles. Responsible for overseeing all customers' budgets. Provide Accounts Status Reports to Upper Management.
  • Business Delivery: Monitor quality of delivery levels ensuring high levels of attention to detail.
  • Project Management: Leads projects related to the customers.
  • Service Level Management: Monitor quality of services based on service-level agreements and take action when needed.

Required skills/experience
  • Project Management
  • Account Management
  • Sales/Upselling.
  • Task Coordination & Resource Planning
  • Relationship-building
  • Strategic thinking
  • Assertiveness and diplomacy
  • Energy and focus
  • Strong communication skills
  • Highly skilled negotiating and problem-solving skills
  • Leadership skills
  • Ability to be collaborative and to encourage collaboration

Apply