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Csm Tech Jobs in Florida (NOW HIRING)

The Hackett Group

DMS Customer Success Manager

Miami, FL · On-site

... 's a key position, the role of Customer Success Manager is dedicated to monitoring customer satisfaction and understanding and relaying customer needs to the rest of the company's staff. The CSM role ...

The Hackett Group

DMS Customer Success Manager

Miami, FL · On-site

... 's a key position, the role of Customer Success Manager is dedicated to monitoring customer satisfaction and understanding and relaying customer needs to the rest of the company's staff. The CSM role ...

DoiT

Customer Marketing Manager

Miami, FL · Remote

We combine data, technology, and human expertise to ensure our customers operate in a well ... You will partner with CSM and AM teams, Product Marketing, and Data/Analytics teams to identify ...

Wolters Kluwer

Customer Success Manager

Tampa, FL · On-site

... technology. Our portfolio offers software tools coupled with content and services that customers ... The CSM also ensures that all order submission requirements and deliverables are thoroughly ...

Wolters Kluwer

Customer Success Manager

Plantation, FL · On-site

... technology. Our portfolio offers software tools coupled with content and services that customers ... The CSM also ensures that all order submission requirements and deliverables are thoroughly ...

Wolters Kluwer

Customer Success Manager

Tampa, FL · On-site

... technology. Our portfolio offers software tools coupled with content and services that customers ... The CSM also ensures that all order submission requirements and deliverables are thoroughly ...

Wolters Kluwer

Customer Success Manager

Plantation, FL · On-site

... technology. Our portfolio offers software tools coupled with content and services that customers ... The CSM also ensures that all order submission requirements and deliverables are thoroughly ...

Wolters Kluwer

Customer Success Manager

Plantation, FL · On-site

... technology. Our portfolio offers software tools coupled with content and services that customers ... The CSM also ensures that all order submission requirements and deliverables are thoroughly ...

Wolters Kluwer

Customer Success Manager

Tampa, FL · On-site

... technology. Our portfolio offers software tools coupled with content and services that customers ... The CSM also ensures that all order submission requirements and deliverables are thoroughly ...

Holland & Knight

IT Portfolio Manager

Tampa, FL · On-site

$100 - $130/hr

Global Operations Center, Tampa, Florida; or Office, Dallas. IT Portfolio Manager Key ... Agile or hybrid delivery certification (e.g., SAFe ® , Disciplined Agile, CSM) preferred.

NCL Bahamas Ltd.

Delivery Coach Campaign Tech

Miami, FL · On-site

$70 - $90/hr

Facilitate communication among relevant MarTech/Campaign Tech stakeholders to support execution ... Certifications such as PMP (Project Management Professional), CSM (Certified Scrum Master), or ...

Vizrt

Senior Customer Success Manager

Miami, FL · On-site

Strategic media and sports customers expect a senior partner who understands live production, technology operations, risk, commercial priorities, and organizational change. The regional CSM ...

Vizrt

Senior Customer Success Manager

Miami, FL · On-site

... technology operations, risk, commercial priorities, and organizational change. The regional CSM organization needs a leader who can deliver immediate customer impact while also creating repeatable ...

Vizrt

Senior Customer Success Manager

Miami, FL · On-site

Strategic media and sports customers expect a senior partner who understands live production, technology operations, risk, commercial priorities, and organizational change.The regional CSM ...

Vizrt

Senior Customer Success Manager

Miami, FL · On-site

$180 - $280/hr

Strategic media and sports customers expect a senior partner who understands live production, technology operations, risk, commercial priorities, and organizational change.The regional CSM ...

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Showing results 21-40

All JobsCsm Tech JobsCsm Tech Jobs in Florida

Csm Tech information

See Florida salary details

$12

$16

$22

How much do csm tech jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for csm tech in Florida is $16.47, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $17.60 per hour, depending on experience, location, and employer.

What is a CSM Tech?

CSM Tech professionals are experts in Customer Success Management (CSM) who focus on leveraging technology to help businesses improve customer satisfaction, retention, and growth. They use data analytics, customer relationship management (CRM) tools, and other software platforms to monitor customer engagement and proactively address client needs. CSM Tech roles often involve close collaboration with sales, support, and product teams to ensure a seamless customer experience. Their goal is to maximize customer value and drive business outcomes through technology-driven solutions.

What are the key skills and qualifications needed to thrive as a CSM Tech?

To thrive as a CSM in tech, you need a solid understanding of customer relationship management, SaaS product knowledge, and often a bachelor's degree in business, communications, or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems, and customer analytics tools is typically required. Exceptional communication, problem-solving, and empathy help CSMs build trust and drive customer satisfaction. These skills are crucial for ensuring customer retention, fostering long-term partnerships, and supporting business growth in a competitive tech environment.

How does a CSM Tech professional typically collaborate with cross-functional teams to ensure client success?

CSM Tech professionals often serve as a bridge between clients and internal teams such as product development, technical support, and sales. They regularly communicate client needs and feedback, coordinate technical solutions, and help ensure that client objectives align with the company's offerings. This collaboration may involve joint meetings, shared project management tools, and close coordination during product rollouts or troubleshooting. By fostering these relationships, CSM Tech professionals help drive positive client outcomes and continuous product improvement.

What is the difference between Csm Tech vs Customer Support Specialist?

AspectCsm TechCustomer Support Specialist
Required CredentialsTechnical certifications, relevant IT or tech trainingCustomer service training, communication skills
Work EnvironmentTechnical support teams, IT departmentsCustomer service centers, call centers
Employer & Industry UsageTech companies, software providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical support roles, IT supportCustomer service roles, support jobs

The main difference between Csm Tech and Customer Support Specialist lies in their focus and required skills. Csm Tech typically involves technical troubleshooting and IT support, requiring relevant certifications and technical knowledge. Customer Support Specialists focus on customer communication and service, often with less technical training. Both roles are essential in their industries but serve different functions within support teams.

Is CSM Tech a stressful career?

A Customer Success Manager (CSM) Tech role can be stressful due to managing client relationships, troubleshooting technical issues, and meeting performance targets. The level of stress varies depending on workload, company culture, and the complexity of technical tools used, but strong communication and problem-solving skills are essential for success in this role.

What are popular job titles related to Csm Tech jobs in Florida?

For Csm Tech jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Csm Tech jobs in Florida look for?

The top searched job categories for Csm Tech jobs in Florida are:

What cities in Florida are hiring for Csm Tech jobs?

Cities in Florida with the most Csm Tech job openings:

Csm Tech jobs near you
Infographic showing various Csm Tech job openings in Florida as of August 2026, with employment types broken down into 2% As Needed, 73% Full Time, 13% Part Time, 11% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $34,250 per year, or $16.5 per hour.

DMS Customer Success Manager

The Hackett Group

Miami, FL • On-site

Full-time

Re-posted 21 days ago

Job description

General Profile

  • A Customer Success Manager acts as a liaison between our Support Center and our customers and the different units in the organization. It's one of the most important drivers of value from a customer's perspective is the perception of the service provider's services.
  • It's a key position, the role of Customer Success Manager is dedicated to monitoring customer satisfaction and understanding and relaying customer needs to the rest of the company's staff. The CSM role is tethered between the service provider and the customer at strategic and tactical levels, ensuring that the company understands the business requirements of the customer and is able to provide services that meet these needs.

Responsibilities

  • Customer Experience: CSM responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders. CSM will ensure the timely and successful delivery of our services according to customer needs and improve the entire customer experience.
  • Crisis Management: Point of Contact for the escalation path during emergencies, critical or major incidents.  24/7 Availability.
  • Operation Management: Coordination with key internal roles. Responsible for overseeing all customers' budgets. Provide Accounts Status Reports to Upper Management.
  • Business Delivery: Monitor quality of delivery levels ensuring high levels of attention to detail.
  • Project Management: Leads projects related to the customers.
  • Service Level Management: Monitor quality of services based on service-level agreements and take action when needed.

Required skills/experience

  • Project Management
  • Account Management
  • Sales/Upselling.
  • Task Coordination & Resource Planning
  • Relationship-building
  • Strategic thinking
  • Assertiveness and diplomacy
  • Energy and focus
  • Strong communication skills
  • Highly skilled negotiating and problem-solving skills
  • Leadership skills
  • Ability to be collaborative and to encourage collaboration

Apply