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Cs Operations Manager Jobs (NOW HIRING)

Tenex

Manager, Customer Success Operations

Sarasota, FL · On-site

About the Role The Manager, Customer Success Operations owns the operating system beneath our post ... Own the CS-relevant Salesforce data model - objects, fields, and data quality - in partnership with ...

Human Interest

Senior Manager, Customer Operations

OR · On-site +1

About the team The CS Operations organization sits at the heart of Human Interest's mission to make ... Directly manage, mentor, and build leadership bench strength across multiple Operations Managers.

Human Interest

Senior Manager, Customer Operations

About the team The CS Operations organization sits at the heart of Human Interest's mission to make ... Directly manage, mentor, and build leadership bench strength across multiple Operations Managers.

Clear Demand

Director - Customer Success Operations

AR · Remote

Maintain and evolve CS operational tooling (CRM hygiene, ticketing, dashboards). Build and deliver ... regular reporting on issue volumes, resolution times, data health, and operational metrics. Key ...

Parambil

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Parambil is changing the legal industry by transforming how law firms ... You'll also contribute to building and refining the CS operations that will scale with us -- from ...

coty

$14.75 - $20.25/hr

Troubleshoot and resolve customer issues efficiently, escalating complex cases to the CS Operations Manager when required. * Audit Support and Compliance: Provide support for daily, monthly, and ...

Forward

Revenue Operations Manager

Santa Clara, CA · On-site

We're hiring a Revenue Operations Manager to be the operational backbone connecting our Sales and ... This is not a siloed "sales ops" or "CS ops" role - you'll own the handoffs, shared metrics, and ...

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Cs Operations Manager information

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$31K

$63.5K

$118.5K

How much do cs operations manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for cs operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What is the difference between Cs Operations Manager vs Customer Service Supervisor?

AspectCs Operations ManagerCustomer Service Supervisor
Required CredentialsBachelor's degree, experience in customer service and operationsHigh school diploma or equivalent, experience in customer service
Work EnvironmentOversees multiple teams, manages processes, strategic planningSupervises frontline customer service staff, handles daily customer interactions
Employer & Industry UsageCommon in large corporations, call centers, tech companiesFound in retail, hospitality, smaller call centers

The Cs Operations Manager focuses on overseeing overall customer service operations, strategic planning, and process improvements, often managing multiple teams. In contrast, the Customer Service Supervisor directly supervises frontline staff, ensuring daily customer interactions run smoothly. Both roles require customer service experience, but the Operations Manager typically has broader responsibilities and higher credentials.

What does a CS operations manager do?

A CS operations manager oversees customer service processes, ensuring efficient delivery of support and improving customer satisfaction. They analyze performance metrics, implement process improvements, and coordinate between teams to optimize service operations. Strong organizational, communication, and data analysis skills are essential for this role.

What cities are hiring for Cs Operations Manager jobs?

Cities with the most Cs Operations Manager job openings:

What states have the most Cs Operations Manager jobs?

States with the most job openings for Cs Operations Manager jobs include:

What are popular job titles related to Cs Operations Manager jobs?

For Cs Operations Manager jobs, the most frequently searched job titles are:

Infographic showing various Cs Operations Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.

Director of Customer Success Operations

Santa Clara, CA • On-site

Selector Software, Inc.
Software Development • 11 - 50 employees
Learn more about Selector Software, Inc.external

$150K - $190K/yr

Full-time

Medical, Retirement, PTO

Re-posted 21 days ago

Job description

About Us
Selector is building an operational intelligence platform for digital infrastructure. By adopting an AI/ML-based analytics approach, the platform provides actionable multi-dimensional insights to network, cloud, and application operators. It enables operations teams to meet their KPIs through seamless collaboration, search-driven conversational user experience, and automated data engineering pipelines.
Our solutions are used by leading Telecoms, Media Providers, Retail, and Professional Sports organizations across the world. Our novel approach and rapidly expanding footprint put us in the unique position for continued growth to become a category leader. To fuel our growth, we are seeking passionate, high-energy, results-oriented individuals to join our team.
Our mission is to deliver world-class solutions on behalf of the large enterprise. Supported by leading investors, Selector is uniquely positioned to deliver a world-class solution to address large enterprise requirements across the globe.
Selector offers a discretionary PTO policy, health insurance, 401k, the opportunity for a bonus, and more.
Why This Role Matters
The Director of Customer Success is responsible for building, scaling, and operationalizing the systems, processes, and insights that power our Customer Success organization. This role translates strategy into execution - ensuring consistency, visibility, and accountability across the full post-sales customer lifecycle, from Sales handoff through Implementation, Adoption, Customer Management, Renewal, and Growth. You will serve as the strategic operational backbone of CS, enabling CSMs and CS Leaders to focus on customers while you own tooling, analytics, process design, and continuous improvement.
Responsibilities
Customer Success Operations & Scale
  • Own and evolve the end-to-end CS operating model, including implementation, onboarding, training, adoption, QBRs, renewals, and expansion readiness.
  • Design and document scalable CS processes, playbooks, and standard operating procedures.
  • Ensure consistent execution across accounts while allowing flexibility for enterprise complexity.

Systems, Tools & Data
  • Own CS systems and tooling including CRM, reporting, health scoring, surveys, and workflow automation.
  • Partner with RevOps and Sales to ensure clean data flows across Sales → CS → Finance.
  • Define and maintain customer health frameworks, success plans, and lifecycle milestones.
  • Build dashboards and reporting for executives and CS leadership covering health, risk, retention, adoption, and outcomes.

Metrics, Insights & Forecasting
  • Establish and track core CS KPIs and OKRs including retention, renewal readiness, adoption, sentiment, and expansion signals - at both the team and individual CSM level.
  • Support renewal forecasting and risk identification in partnership with CS leadership.
  • Analyze trends in customer behavior and surface actionable insights to improve outcomes.

Cross-Functional Alignment
  • Partner with Client Solutions and Implementation to operationalize clean implementation-to-CS handoffs and go-live readiness.
  • Collaborate with Sales and RevOps on account segmentation, capacity planning, and renewal motions.
  • Work with Product to close feedback loops between customer insights and roadmap priorities.

Enablement & Change Management
  • Enable CSMs and CS Leaders through onboarding, training, documentation, and process clarity.
  • Drive adoption of CS tools and workflows and identify and remove friction.
  • Lead change management as CS evolves with company growth.

What Success Looks Like (6-12 Months)
  • CS processes are documented, repeatable, and consistently executed.
  • Leadership has clear visibility into customer health, risk, and renewals.
  • CSMs spend more time with customers and less time on manual reporting.
  • Renewals are proactive, predictable, and well-forecasted.
  • CS is viewed internally as a disciplined, data-driven, and scalable function.

Requirements
  • 8-12+ years of experience in Customer Success, CS Operations, RevOps, or related roles.
  • Proven experience scaling CS operations in a B2B SaaS or enterprise technology environment.
  • Strong analytical mindset with hands-on experience building dashboards, KPIs, and forecasting models.
  • Experience partnering with technical implementation or professional services teams.
  • Excellent communicator who can translate between executives, operators, and frontline teams.
  • Comfortable operating in ambiguity and building structure from the ground up.
  • Experience in AI, infrastructure, networking, or highly technical enterprise products is a plus.
  • Experience with Gainsight, Salesforce, Jira, or similar CS/RevOps tooling is a plus.
  • Background supporting renewal and expansion motions in enterprise accounts is a plus.

Compensation
  • The salary for this role is $150,000 - $190,000. Final offer amounts are determined by multiple factors, including prior experience and job location, and may vary from the amount listed.

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