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Cs Operations Manager Jobs in Ontario (NOW HIRING)

Tipalti

Senior Revenue Operations Manager

Toronto, ON · On-site

Position Summary Tipalti's Senior Revenue Operations Manager will act as a strategic business ... Act as a trusted advisor and thought partner to CS and Onboarding leadership, working alongside ...

ScalePad

Sales Operations Manager

Toronto, ON · On-site

Partner with CS Ops on expansion motion visibility so the Grow pipeline is as well-supported as new ... Management & Execution * Lead the operational response when processes, tools, or motions change ...

DistillerSR

Ensure seamless data flow and integration across Marketing Automation, CRM, and CS platforms ... Operations, Sales Operations, or Business Operations experience in B2B SaaS * Salesforce ...

AppDirect

Revenue Enablement Manager

Toronto, ON · On-site

... CS operations, or field enablement). * Some experience leading, mentoring, or coordinating others ... Comfort working with GTM systems - CRM (Salesforce), conversation intelligence (Gong or similar ...

Spscommerce

Customer Success Manager

Toronto, ON · Hybrid

CA$65K - CA$98K/yr

This position is critical to establishing repeatable, high-impact CS operations as we expand this segment. Key Responsibilities: * Manage a portfolio of 200+ CPG brand accounts (net ships up to $2M ...

Quince

CS Learning & Development Specialist

Toronto, ON · On-site

THE ROLE CS Learning & Development Specialist We are seeking a CS Learning & Development Specialist ... Partnering closely with the Sr. Learning & Development Manager, Customer Care Operations, QA, ...

Hootsuite

Revenue Enablement Manager

Toronto, ON · On-site

Partner with Revenue Operations to drive adoption of new tools, systems, and CRM and CS workflows, translating process and system changes into clear, low-friction learning experiences that accelerate ...

AXON

Director - AXON CS

Toronto, ON · Hybrid

Lead account forecasting, budgeting, resource planning and profitability management * Ensure projects are delivered efficiently, strategically and in line with client expectations * Drive operational ...

ContactMonkey

Scaled Customer Success Lead

Toronto, ON

CA$100K - CA$120K/yr

How can we use data, automation and AI to manage our SMB customer relationships at scale? As our ... This role is ideal for someone who has personally built and run a scaled CS motion before, someone ...

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All JobsCs Operations JobsCs Operations Manager JobsCs Operations Manager Jobs in Ontario

Cs Operations Manager information

What is the difference between Cs Operations Manager vs Customer Service Supervisor?

AspectCs Operations ManagerCustomer Service Supervisor
Required CredentialsBachelor's degree, experience in customer service and operationsHigh school diploma or equivalent, experience in customer service
Work EnvironmentOversees multiple teams, manages processes, strategic planningSupervises frontline customer service staff, handles daily customer interactions
Employer & Industry UsageCommon in large corporations, call centers, tech companiesFound in retail, hospitality, smaller call centers

The Cs Operations Manager focuses on overseeing overall customer service operations, strategic planning, and process improvements, often managing multiple teams. In contrast, the Customer Service Supervisor directly supervises frontline staff, ensuring daily customer interactions run smoothly. Both roles require customer service experience, but the Operations Manager typically has broader responsibilities and higher credentials.

What does a CS operations manager do?

A CS operations manager oversees customer service processes, ensuring efficient delivery of support and improving customer satisfaction. They analyze performance metrics, implement process improvements, and coordinate between teams to optimize service operations. Strong organizational, communication, and data analysis skills are essential for this role.
Infographic showing various Cs Operations Manager job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Gainsight CS Operations Analyst

Toronto, ON • On-site, Remote

Lone Wolf Technologies
See more jobs at Lone Wolf Technologiesexternal

CA$105K/yr

Full-time

Posted 13 days ago

Job description

Lone Wolf Technologies is transforming how we deliver Customer Success across a large and diverse customer base.  As part of that transformation, we are implementing Gainsight CS, PX, and Skilljar to strengthen customer health management, digital engagement, adoption, and retention.

We are seeking an experienced Gainsight Administration / Operations expert to serve as the technical owner of the platform who will build the operational foundation for our future-state Customer Success model.

Reporting to the Vice President of Customer Success, this is a hands-on role for someone who has previously built, configured, and managed Gainsight in a complex SaaS environment. The ideal candidate brings deep technical expertise in Gainsight CS, strong Journey Orchestrator experience, and the ability to translate business requirements into scalable workflows, automation, reporting, and customer journeys.

ESSENTIAL RESPONSIBILITIES & DUTIES:
  • Serve as the primary administrator and technical owner of Gainsight CS.
  • Configure and maintain Gainsight objects, fields, layouts, permissions, health scores, CTAs, playbooks, Success Plans, reports, dashboards, and automation.
  • Build and manage Journey Orchestrator programs, including audience criteria, branching logic, triggers, and automated communications.
  • Partner with Customer Success leadership to translate customer journey and lifecycle strategies into scalable Gainsight workflows.
  • Build and maintain Rules Engine configurations, data transformations, reporting logic, and automated customer health and risk signals.
  • Partner with other system owners to integrate and operationalize customer data within Gainsight.
  • Support the integration and use of Gainsight PX and Skilljar as part of broader digital adoption and customer education motions.
  • Establish platform governance, documentation, testing, change management, and administration standards.
  • Train and enable Customer Success users while continuously improving workflows and reducing administrative friction. 
REQUIREMENTS:
  • 3+ years of hands-on Gainsight administration experience in a production environment.
  • Demonstrated experience building a Gainsight implementation, not simply using Gainsight as an end user.
  • Deep hands-on experience with Journey Orchestrator, including building multi-step automated journeys, participant logic, and triggers.
  • Strong experience with Rules Engine, Customer Health / Scorecards, Playbooks, Success Plans, Reports and Dashboards
  • Experience working with Salesforce and understanding CRM data models, account structures, and integrations.
  • Experience translating business requirements into scalable technical configurations.
  • Strong troubleshooting, analytical, and data-management skills.
  • Strong understanding of Customer Success workflows such as onboarding, adoption, risk management, retention, and lifecycle engagement.
  • Preferred Qualifications
  • Gainsight Administrator certification or equivalent demonstrated expertise.
  • Experience with Gainsight PX and Skilljar
  • Experience in a multi-product SaaS environment.
  • Familiarity with SaaS metrics including ARR, GRR, NRR, churn, contraction, and product adoption.
$105,000 - $105,000 a year
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