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Crypto Customer Service Jobs (NOW HIRING)

Etherfi

Customer Service Representative

New York, NY · On-site

$17.50 - $23.75/hr

Ether.fi is an innovative, rapidly growing crypto-native financial platform on a mission to put ... The Customer Service Representative will be responsible for providing exceptional customer support ...

Ether

Customer Service Representative

Denver, NY · On-site

$17.25 - $23.50/hr

Ether.fi is an innovative, rapidly growing crypto-native financial platform on a mission to put ... The Customer Service Representative will be responsible for providing exceptional customer support ...

Etherfi

Customer Service Representative

Manhattan, NY · On-site

$17.75 - $24/hr

Ether.fi is an innovative, rapidly growing crypto-native financial platform on a mission to put ... The Customer Service Representative will be responsible for providing exceptional customer support ...

Ether

Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative This is a full-time role for a Customer Service Representative full ... Prior experience in the financial or crypto industry is a plus * Bachelor's degree in a relevant ...

Ether

Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative This is a full-time role for a Customer Service Representative full ... Prior experience in the financial or crypto industry is a plus * Bachelor's degree in a relevant ...

Ether

Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative This is a full-time role for a Customer Service Representative full ... Prior experience in the financial or crypto industry is a plus * Bachelor's degree in a relevant ...

Alpaca

Product Manager, Crypto

Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of ... You will treat developers and partners as primary customers, run discovery against their real ...

Alpaca

Product Manager, Crypto

Miami, FL

Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of ... You will treat developers and partners as primary customers, run discovery against their real ...

Alpaca

Product Manager, Crypto

New York, NY

Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of ... You will treat developers and partners as primary customers, run discovery against their real ...

Robinhood

Crypto Product Compliance Lead

Bellevue, WA · On-site

The Robinhood Crypto Product Compliance team supports Product teams in developing and launching ... services. You will lead initiatives responsible for reviewing product designs, customer ...

Crypto.com

Compliance Manager

$80K - $100K/yr

... in a financial services, fintech, or banking environment * Working knowledge of BSA/AML ... Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest ...

Crypto.com

U.S. Treasurer

Chicago, IL · On-site

Crypto.com is one of the world's largest cryptocurrency and financial services platforms, founded in 2016 and serving customers across the globe. In the United States, Crypto.com operates a fully ...

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How much do crypto customer service jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for crypto customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Crypto Customer Service representatives, and how can I prepare for them?

Crypto Customer Service representatives often encounter challenges such as addressing complex technical issues, staying up to date with rapidly evolving regulations, and assisting users with account security concerns. You'll also need to explain blockchain concepts to users with varying levels of technical knowledge. To prepare, it's helpful to familiarize yourself with basic crypto terminology, common troubleshooting steps, and security best practices. Strong communication skills and patience are essential, as you'll frequently bridge the gap between technical teams and customers.

What is the difference between Crypto Customer Service vs Crypto Support Specialist?

AspectCrypto Customer ServiceCrypto Support Specialist
Required CredentialsBasic knowledge of cryptocurrencies, customer service skillsTechnical understanding of crypto platforms, troubleshooting skills
Work EnvironmentCustomer support centers, online chat, email, phoneTechnical support teams, online platforms, remote or on-site
Employer & Industry UsageCrypto exchanges, wallets, blockchain companiesCrypto exchanges, blockchain service providers, fintech firms
Search & Comparison IntentCustomer service roles, crypto support jobsTechnical support roles, crypto troubleshooting jobs

Crypto Customer Service focuses on assisting users with account issues, inquiries, and general support, emphasizing communication skills. Crypto Support Specialist involves technical troubleshooting, platform issues, and technical problem-solving within crypto platforms. While both roles serve crypto companies, the Customer Service role is more customer-facing, whereas Support Specialists handle technical problems.

What are the key skills and qualifications needed to thrive as a Crypto Customer Service Representative, and why are they important?

To thrive as a Crypto Customer Service Representative, you need a solid understanding of cryptocurrencies, blockchain technology, and customer support best practices, often supported by prior experience in finance or tech support. Familiarity with helpdesk software, CRM systems, and secure communication platforms is typically required. Outstanding communication, problem-solving skills, and patience help you stand out when guiding users through complex or sensitive issues. These skills ensure accurate assistance, build trust, and maintain a positive customer experience in a rapidly evolving digital environment.

What are Crypto Customer Service representatives?

Crypto Customer Service representatives are professionals who assist customers with issues related to cryptocurrency platforms or services. They help users with account setup, transaction problems, security concerns, and general inquiries about crypto products. These representatives often work for exchanges, wallet providers, or other crypto-based companies, and may provide support via chat, email, or phone. Their goal is to ensure a smooth user experience and resolve any issues customers encounter while using crypto services.
What cities are hiring for Crypto Customer Service jobs? Cities with the most Crypto Customer Service job openings:
Infographic showing various Crypto Customer Service job openings in the United States as of July 2026, with employment types broken down into 9% Locum Tenens, 45% As Needed, 15% Full Time, 30% Nights, and 1% Summer. Highlights an 64% Physical, 2% Hybrid, and 34% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative, Series 7 Registered

Customer Service Representative, Series 7 Registered

Crypto

Remote

$60K - $80K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Crypto.com is seeking an experienced, licensed registered representative to help grow the firm's regulated securities business (Foris Capital). As a member of this team, you will be the front line of the firm's contact with customers to help them with a range of needs from simple to complex via phone, email and chat. This is a fully remote position.
The successful candidate will have experience and knowledge related to equities trading, CRM platforms, margin accounts and options trading. Your job is not only to help our customers, but also to help us learn as a company from each interaction, so that we can optimize our customer experience and drive more users to our products.
Responsibilities

  • Deliver white-glove customer service through phone, email, and chat channels.
  • Drive continuous improvement to the customer service experience by identifying and deploying enhancements to the customer service process.
  • Expand your financial services expertise as you develop deep subject mastery of equities trading, margin, and options.
Requirements & Skills Needed
  • Active FINRA Series 7 and 63 Licenses with 1+ years of customer-facing brokerage experience including equities trading, margin accounts, and options trading.
  • Series 24 and supervisory experience welcome but not required.
  • Clean regulatory record with no Disclosure Events.
  • Excellent customer service, written, and verbal communication skills.
  • Willingness to deliver excellent customer experience through phone and text-based channels.
  • Ability to quickly build rapport & credibility with clients.
  • Self-starter and ambitious learner who is comfortable with ambiguity and a fast-paced environment.
  • Familiarity with front-end mobile trading applications.
  • Able to exercise independent thought and judgment, adapt to new tasks, and prioritize tasks in a multi-task environment.
  • Enthusiasm for building a customer service culture.

$60,000 - $80,000 a year
Foris Capital US LLC is a broker-dealer registered with the Securities and Exchange Commission and a Member of FINRA and SIPC. Foris Capital is a separate entity from Crypto.com, Foris DAX, Inc., and other affiliated Foris companies. Foris Capital does not engage in the sale, transfer, or custody of cryptocurrencies or digital assets. Crypto.com is a separate entity from Foris Capital and does not engage in the securities business. Customer balances and crypto holdings held and transacted at Crypto.com and other entities outside of Foris Capital are not covered by SIPC insurance and are separate from securities transactions and holdings at Foris Capital.
Life @ Crypto.com
Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us - our internal mobility program offers employees a new scope.
Are you ready to kickstart your future with us?
Benefits
Competitive salary
Attractive annual leave entitlement including: birthday, work anniversary
401(k) plan with employer match
Eligible for company-sponsored group health, dental, vision, and life/disability insurance
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
About Crypto.com:
Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Walletâ„¢. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
Learn more at https://crypto.com.
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
Personal data provided by applicants will be used for recruitment purposes only.
Please note that only shortlisted candidates will be contacted.
We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.

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