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Cruise Ship Concierge Jobs (NOW HIRING)

Princess Cruises

Suite Experience Concierge

New York, NY · On-site

$17 - $22/hr

Cruise ship experience is strongly preferred. * Extensive experience and knowledge in all aspects of hotel/cruise ship concierge operations within the US/Worldwide. * Strong customer service and well ...

Princess Cruises

Suite Experience Concierge

New York, NY · On-site

$17 - $22/hr

Cruise ship experience is strongly preferred. * Extensive experience and knowledge in all aspects of hotel/cruise ship concierge operations within the US/Worldwide. * Strong customer service and well ...

Hudson Regional Hospital

Concierge

Secaucus, NJ · On-site

Previous Hospitality experience as a Host/Hostess/Concierge in hotel, airline or cruise ship industry or similar hospitality experience is required. Candidates without previous Hospitality experience ...

Trinity Life Management LLC

Concierge

Grayson, GA

$14.50 - $18.50/hr

Description The Concierge is a critical touch point for all visitors, guests and residents at the ... cruise ship, spa, etc.) * Be customer-oriented and have a "guest-first" mentality; look for ...

Holbrook Life Management

Concierge

Grayson, GA · On-site

$14.50 - $18.50/hr

The Concierge is a critical touch point for all visitors, guests and residents at the community. In ... cruise ship, spa, etc.) * Be customer-oriented and have a "guest-first" mentality; look for ...

Holbrook Life

Concierge

Grayson, GA · On-site

$14.50 - $18.50/hr

The Concierge reports to the Experience Director and works with the management staff to ensure ... cruise ship, spa, etc.) * Be customer-oriented and have a "guest-first" mentality; look for ...

Norwegian Cruise Line

Assistant 2nd Purser

Miami, FL · On-site

Provide support to the Chief Purser when the ship is short of a Second Purser, assisting in clearance requirements, cruise reparations, and other tasks. * Assist Executive Concierge: * Assist the ...

Norwegian Cruise Line

Night Auditor

Miami, FL · On-site

$14.25 - $19.25/hr

Posting shipboard credits to accounts and processing additional credits issued by Concierge or ... End of Cruise Auditing, Micros Close Down, audit documents to chief purser, preparer cruise end ...

Princess Cruises

Asst Manager FB

New York, NY · On-site

... Ocean Concierge with the correct food menu cycle, and set up food venues clean and ready for ... Minimum of three years' experience in a Food and Beverage management role in a cruise ship ...

Princess Cruises

Asst Manager FB

New York, NY · On-site

... Ocean Concierge with the correct food menu cycle, and set up food venues clean and ready for ... Minimum of three years' experience in a Food and Beverage management role in a cruise ship ...

Norwegian Cruise Line

Assistant Purser

Miami, FL · On-site

... cruise startup preparation is completed in a timely manner; Liaise with the Executive concierge ... Participate in crew and passenger safety drills according to instructions from ship's command;

Karcher

National Accounts Coordinator

Aurora, CO · On-site

$20 - $26.25/hr

Serve as the dedicated "concierge" for hospitality accounts and their individual properties ... Maintain a deep understanding of the unique requirements for cruise ship turnarounds, 24/7 casino ...

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Cruise Ship Concierge information

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How much do cruise ship concierge jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for cruise ship concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What does a cruise ship concierge do?

A Cruise Ship Concierge assists passengers by providing personalized services such as dining reservations, excursion bookings, and special requests. They ensure guests have a seamless and enjoyable experience by addressing concerns, offering recommendations, and coordinating with other ship departments. Their role requires excellent customer service, attention to detail, and knowledge of onboard and port activities.

What are the key skills and qualifications needed to thrive as a cruise ship concierge?

To excel as a Cruise Ship Concierge, you need strong customer service experience, fluency in multiple languages, and a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and hospitality management platforms is often preferred. Outstanding interpersonal skills, discretion, and the ability to multitask under pressure are essential soft skills for this role. These competencies ensure you can anticipate and fulfill guest needs, contributing to an exceptional cruise experience.

What are the most common challenges faced by cruise ship concierges and how can they be managed?

Cruise Ship Concierges often face challenges such as juggling multiple guest requests simultaneously, adapting to fast-changing schedules, and accommodating guests from diverse cultural backgrounds. Staying organized and maintaining a calm, professional demeanor is key to effectively manage these demands. Teamwork with other departments, clear communication, and keeping up-to-date with ship activities help address guest needs promptly and accurately. Being proactive and resourceful will not only help resolve issues effectively but also enhance guest satisfaction and your professional reputation.

How much does a cruise ship concierge make?

A cruise ship concierge typically earns between $2,000 and $4,000 per month, depending on experience, the cruise line, and the length of the voyage. They often receive additional tips and benefits such as accommodations and meals while on board.
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Cruise Ship Concierge jobs near you
Infographic showing various Cruise Ship Concierge job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Suite Experience Concierge

Princess Cruises

New York, NY • On-site

$17 - $22/hr

Temporary

Re-posted 11 days ago

Princess Cruises rating

4.8

Company rating: 4.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

9th of 9 rated cruise lines

Job description

Suite Experience Concierge
Department: Guest Svc
Employment Type: Fixed Term Contract
Location: GLOBAL
Description
By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team.
A professional recruiter will contact you shortly if your qualifications align with our hiring requirements.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.
An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.
As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.
Key Responsibilities
  • Ensures full ownership and accountability for the Concierge Lounge to flawlessly deliver an elevated experience consistently to our high-value guests. Continuously maintaining the appropriate ambiance for the lounge in accordance with the time of day or event.
  • Proactively contacts the suite and VIP guests upon arrival and continues to contact them throughout the cruise providing an elevated guest experience.
  • Upon embarkation, ensure the appropriate welcome letter and collateral has been provided to each Suite & VIP guest and set up as per the company brand standard.
  • Identifies Suite & VIP guest preferences and anticipates needs by observing, and actively listening; using tools such as Guest View to communicate information to the wider team.
  • Communicates confirmation of reservations & bookings with relevant onboard teams, ensuring each department is aware of any preferences or special occasions.
  • Plans, organizes and supervises the Suite Welcome party & daily cocktail hours, including preparation/setup and all other requirements.
  • Communication and collaboration with the Food & Beverage department to ensure consistent quality and a variety of offerings are available to Suite guests, appropriate to the time of day.
  • Ensures the cleanliness and maintenance of the Concierge Lounge is kept to an impeccable standard.
  • Provides destination recommendations such as excursions, restaurants, key sights, and travel information. Continually researching and learning all experiences available on the cruise itinerary.
  • 1Owns any suite & VIP guest-reported issues and ensures appropriate and timely resolution, keeping the leadership team informed of empowerment tools utilized.
  • Coordinates a smooth disembarkation process and water shuttle operation, providing priority and escorting of guests.
  • Ensures head of departments are aware of any Suite Guest requested events or large dinner parties, reservations would be appropriate and make necessary arrangements.
  • Ensures effective and correct use of empowerment tools as service recovery.

Skills, Knowledge & Expertise
  • Bachelor's Degree - In Hospitality Mgt, Business Admin, Marketing, Business preferred.
  • A minimum of +2 years of progressive management experience in a leading hospitality setting with concierge experience in Guest Services.
  • Cruise ship experience is strongly preferred.
  • Extensive experience and knowledge in all aspects of hotel/cruise ship concierge operations within the US/Worldwide.
  • Strong customer service and well-developed problem-solving skills.
  • Ability to work in large international teams.
  • Effective communication skills.
  • Fluent English language skills both verbal and written. Knowledge of additional languages is strongly preferred.

Job Benefits
Embark on a career adventure like no other! As part of the Princess Cruises team, you'll enjoy:
  • A competitive salary package.
  • Your own comfortable double cabin - your private space to relax and recharge.
  • Company-paid travel to and from the ship, so you can focus on the journey ahead.
  • Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
  • A vibrant recreation and welfare program designed to support your well-being and work-life balance.
  • Access to exceptional learning and development opportunities to grow your skills and advance your career.
  • The chance to travel the world, exploring exciting destinations while doing what you love.
  • A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that's passionate about delivering unforgettable experiences-both for our guests and for one another.

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