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Manager Cruise Ship Concierge Jobs (NOW HIRING)

Princess Cruises

Suite Experience Concierge

New York, NY · On-site

$17 - $22/hr

A minimum of +2 years of progressive management experience in a leading hospitality setting with concierge experience in Guest Services. * Cruise ship experience is strongly preferred. * Extensive ...

Princess Cruises

Suite Experience Concierge

New York, NY · On-site

$17 - $22/hr

A minimum of +2 years of progressive management experience in a leading hospitality setting with concierge experience in Guest Services. * Cruise ship experience is strongly preferred. * Extensive ...

Red Hospitality & Leisure

The Cruise Ship Excursion Manager is ultimately responsible for daily operations of Cruise Ship Excursions executed by RED Hospitality and Leisure. The scope of responsibility will include, but is ...

Red Hospitality & Leisure

$17/hr

The Cruise Ship Excursion Guide is ultimately responsible for guiding guests of Cruise Ship ... Ability to prioritize, organize and follow-up to a high volume of guest and management requests.

American Cruise Lines

Cruise Director

Boston, MA · On-site

$70 - $120/hr

With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Cruise Director is the most visible advocate for guests and is ...

American Cruise Lines

Cruise Director

Rochester, NY · On-site

With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Cruise Director is the most visible advocate for guests and is ...

American Cruise Lines

Cruise Director

Annapolis, MD · On-site

With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Cruise Director is the most visible advocate for guests and is ...

American Cruise Lines

Cruise Director

Sandy, UT · On-site

With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Cruise Director is the most visible advocate for guests and is ...

American Cruise Lines

Cruise Director

Washington, DC · On-site

With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Cruise Director is the most visible advocate for guests and is ...

American Cruise Lines

Cruise Director

New York, NY · On-site

With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Cruise Director is the most visible advocate for guests and is ...

American Cruise Lines

Cruise Director

The Dalles, OR · On-site

With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Cruise Director is the most visible advocate for guests and is ...

American Cruise Lines

Cruise Director

Nantucket, MA · On-site

With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Cruise Director is the most visible advocate for guests and is ...

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Manager Cruise Ship Concierge information

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How much do manager cruise ship concierge jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for manager cruise ship concierge in the United States is $23.44, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.52 per hour, depending on experience, location, and employer.

What is a manager cruise ship concierge?

Manager Cruise Ship Concierges are hospitality professionals responsible for overseeing the concierge team and ensuring exceptional guest services on a cruise ship. They coordinate guest requests, arrange special amenities and excursions, and act as a primary point of contact for VIP passengers. Their duties also include supervising staff, managing guest complaints, and working closely with other departments to create memorable experiences for guests. Strong organizational, communication, and problem-solving skills are essential for this role.

How does a manager cruise ship concierge typically collaborate with other departments to enhance guest satisfaction?

A Manager Cruise Ship Concierge regularly coordinates with departments such as housekeeping, food and beverage, shore excursions, and guest services to ensure guests’ needs are anticipated and met efficiently. This role often acts as a liaison, relaying special requests or resolving issues to guarantee a seamless guest experience. Effective communication and teamwork are crucial, as the concierge manager must balance guest expectations with operational realities. Building strong interdepartmental relationships helps streamline service delivery and contributes to consistently high levels of guest satisfaction.

What are the key skills and qualifications needed to thrive as a manager cruise ship concierge, and why are they important?

To excel as a Manager Cruise Ship Concierge, you need strong hospitality management experience, in-depth knowledge of guest services, and often a degree in hospitality or tourism. Familiarity with reservation systems, CRM software, and multilingual abilities are highly valued in this role. Outstanding interpersonal skills, cultural sensitivity, and problem-solving abilities help deliver exceptional guest experiences and manage diverse team dynamics. These skills ensure smooth operations and high guest satisfaction in the unique, fast-paced environment of a cruise ship.

What is the difference between Manager Cruise Ship Concierge vs Cruise Ship Guest Services Supervisor?

AspectManager Cruise Ship ConciergeCruise Ship Guest Services Supervisor
CredentialsCustomer service experience, hospitality certificationsCustomer service background, hospitality experience
Work EnvironmentLuxury cruise ships, high-end guest interactionsCruise ships, overseeing guest services teams
Employer & Industry UsageLuxury cruise lines, hospitality industryCruise lines, hospitality sector
Primary FocusPersonalized guest experience, concierge servicesSupervising guest services staff, ensuring service quality

The Manager Cruise Ship Concierge focuses on delivering personalized, high-end guest services and concierge functions, often handling VIP clients. The Cruise Ship Guest Services Supervisor manages the guest services team, ensuring overall service quality and guest satisfaction. While both roles require hospitality experience, the concierge role emphasizes personalized guest interactions, whereas the supervisor oversees team operations.

More about Manager Cruise Ship Concierge jobs

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Manager Cruise Ship Concierge jobs near you
Infographic showing various Manager Cruise Ship Concierge job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $48,758 per year, or $23.4 per hour.

Suite Experience Concierge

Princess Cruises

New York, NY • On-site

$17 - $22/hr

Temporary

Re-posted 12 days ago

Princess Cruises rating

4.8

Company rating: 4.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

9th of 9 rated cruise lines

Job description

Suite Experience Concierge
Department: Guest Svc
Employment Type: Fixed Term Contract
Location: GLOBAL
Description
By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team.
A professional recruiter will contact you shortly if your qualifications align with our hiring requirements.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.
An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.
As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.
Key Responsibilities
  • Ensures full ownership and accountability for the Concierge Lounge to flawlessly deliver an elevated experience consistently to our high-value guests. Continuously maintaining the appropriate ambiance for the lounge in accordance with the time of day or event.
  • Proactively contacts the suite and VIP guests upon arrival and continues to contact them throughout the cruise providing an elevated guest experience.
  • Upon embarkation, ensure the appropriate welcome letter and collateral has been provided to each Suite & VIP guest and set up as per the company brand standard.
  • Identifies Suite & VIP guest preferences and anticipates needs by observing, and actively listening; using tools such as Guest View to communicate information to the wider team.
  • Communicates confirmation of reservations & bookings with relevant onboard teams, ensuring each department is aware of any preferences or special occasions.
  • Plans, organizes and supervises the Suite Welcome party & daily cocktail hours, including preparation/setup and all other requirements.
  • Communication and collaboration with the Food & Beverage department to ensure consistent quality and a variety of offerings are available to Suite guests, appropriate to the time of day.
  • Ensures the cleanliness and maintenance of the Concierge Lounge is kept to an impeccable standard.
  • Provides destination recommendations such as excursions, restaurants, key sights, and travel information. Continually researching and learning all experiences available on the cruise itinerary.
  • 1Owns any suite & VIP guest-reported issues and ensures appropriate and timely resolution, keeping the leadership team informed of empowerment tools utilized.
  • Coordinates a smooth disembarkation process and water shuttle operation, providing priority and escorting of guests.
  • Ensures head of departments are aware of any Suite Guest requested events or large dinner parties, reservations would be appropriate and make necessary arrangements.
  • Ensures effective and correct use of empowerment tools as service recovery.

Skills, Knowledge & Expertise
  • Bachelor's Degree - In Hospitality Mgt, Business Admin, Marketing, Business preferred.
  • A minimum of +2 years of progressive management experience in a leading hospitality setting with concierge experience in Guest Services.
  • Cruise ship experience is strongly preferred.
  • Extensive experience and knowledge in all aspects of hotel/cruise ship concierge operations within the US/Worldwide.
  • Strong customer service and well-developed problem-solving skills.
  • Ability to work in large international teams.
  • Effective communication skills.
  • Fluent English language skills both verbal and written. Knowledge of additional languages is strongly preferred.

Job Benefits
Embark on a career adventure like no other! As part of the Princess Cruises team, you'll enjoy:
  • A competitive salary package.
  • Your own comfortable double cabin - your private space to relax and recharge.
  • Company-paid travel to and from the ship, so you can focus on the journey ahead.
  • Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
  • A vibrant recreation and welfare program designed to support your well-being and work-life balance.
  • Access to exceptional learning and development opportunities to grow your skills and advance your career.
  • The chance to travel the world, exploring exciting destinations while doing what you love.
  • A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that's passionate about delivering unforgettable experiences-both for our guests and for one another.

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