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Manager Cruise Ship Concierge Jobs (NOW HIRING)

American Cruise Lines

Cruise Director

Port Canaveral, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Cruise Director is the most visible advocate for guests and is ...

American Cruise Lines

Cruise Director

Friday Harbor, WA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Cruise Director is the most visible advocate for guests and is ...

American Cruise Lines

Cruise Director

Manhattan, NY

  • Medical

  • Dental

  • Vision

  • Retirement

With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Cruise Director is the most visible advocate for guests and is ...

American Cruise Lines

Cruise Director

Dover, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Cruise Director is the most visible advocate for guests and is ...

American Cruise Lines

Cruise Director

Nantucket, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Cruise Director is the most visible advocate for guests and is ...

American Cruise Lines

Cruise Director

Grand Rivers, KY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Cruise Director is the most visible advocate for guests and is ...

American Cruise Lines

Cruise Director

Clarksville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Cruise Director is the most visible advocate for guests and is ...

American Cruise Lines

Cruise Director

Friday Harbor, WA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Cruise Director is the most visible advocate for guests and is ...

American Cruise Lines

Cruise Director

Wheeling, WV · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Cruise Director is the most visible advocate for guests and is ...

American Cruise Lines

Cruise Director

Florence, AL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Cruise Director is the most visible advocate for guests and is ...

American Cruise Lines

Cruise Director

Belfast, ME · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Cruise Director is the most visible advocate for guests and is ...

American Cruise Lines

Cruise Director

Washington, DC · On-site

$80 - $120/hr

  • Medical

  • Dental

  • Vision

  • Retirement

With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Cruise Director is the most visible advocate for guests and is ...

American Cruise Lines

Cruise Director

Alton, IL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Cruise Director is the most visible advocate for guests and is ...

American Cruise Lines

Cruise Director

Nantucket, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Cruise Director is the most visible advocate for guests and is ...

American Cruise Lines

Cruise Director

Alpena, MI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Cruise Director is the most visible advocate for guests and is ...

American Cruise Lines

Cruise Director

Muskegon, MI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Cruise Director is the most visible advocate for guests and is ...

American Cruise Lines

Cruise Director

Key West, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Cruise Director is the most visible advocate for guests and is ...

American Cruise Lines

Cruise Director

Boston, MA

  • Medical

  • Dental

  • Vision

  • Retirement

With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Cruise Director is the most visible advocate for guests and is ...

American Cruise Lines

Cruise Director

Alpena, MI

  • Medical

  • Dental

  • Vision

  • Retirement

With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Cruise Director is the most visible advocate for guests and is ...

American Cruise Lines

Cruise Director

Florence, AL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Cruise Director is the most visible advocate for guests and is ...

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Showing results 21-40

All JobsTourism JobsHotel JobsConcierge JobsManager Cruise Ship Concierge Jobs

Manager Cruise Ship Concierge information

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$23

$37

How much do manager cruise ship concierge jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for manager cruise ship concierge in the United States is $23.44, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.52 per hour, depending on experience, location, and employer.

What is a manager cruise ship concierge?

Manager Cruise Ship Concierges are hospitality professionals responsible for overseeing the concierge team and ensuring exceptional guest services on a cruise ship. They coordinate guest requests, arrange special amenities and excursions, and act as a primary point of contact for VIP passengers. Their duties also include supervising staff, managing guest complaints, and working closely with other departments to create memorable experiences for guests. Strong organizational, communication, and problem-solving skills are essential for this role.

How does a manager cruise ship concierge typically collaborate with other departments to enhance guest satisfaction?

A Manager Cruise Ship Concierge regularly coordinates with departments such as housekeeping, food and beverage, shore excursions, and guest services to ensure guests’ needs are anticipated and met efficiently. This role often acts as a liaison, relaying special requests or resolving issues to guarantee a seamless guest experience. Effective communication and teamwork are crucial, as the concierge manager must balance guest expectations with operational realities. Building strong interdepartmental relationships helps streamline service delivery and contributes to consistently high levels of guest satisfaction.

What are the key skills and qualifications needed to thrive as a manager cruise ship concierge, and why are they important?

To excel as a Manager Cruise Ship Concierge, you need strong hospitality management experience, in-depth knowledge of guest services, and often a degree in hospitality or tourism. Familiarity with reservation systems, CRM software, and multilingual abilities are highly valued in this role. Outstanding interpersonal skills, cultural sensitivity, and problem-solving abilities help deliver exceptional guest experiences and manage diverse team dynamics. These skills ensure smooth operations and high guest satisfaction in the unique, fast-paced environment of a cruise ship.

What is the difference between Manager Cruise Ship Concierge vs Cruise Ship Guest Services Supervisor?

AspectManager Cruise Ship ConciergeCruise Ship Guest Services Supervisor
CredentialsCustomer service experience, hospitality certificationsCustomer service background, hospitality experience
Work EnvironmentLuxury cruise ships, high-end guest interactionsCruise ships, overseeing guest services teams
Employer & Industry UsageLuxury cruise lines, hospitality industryCruise lines, hospitality sector
Primary FocusPersonalized guest experience, concierge servicesSupervising guest services staff, ensuring service quality

The Manager Cruise Ship Concierge focuses on delivering personalized, high-end guest services and concierge functions, often handling VIP clients. The Cruise Ship Guest Services Supervisor manages the guest services team, ensuring overall service quality and guest satisfaction. While both roles require hospitality experience, the concierge role emphasizes personalized guest interactions, whereas the supervisor oversees team operations.

More about Manager Cruise Ship Concierge jobs

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What are the most commonly searched types of Cruise Ship Concierge jobs?

The most popular types of Cruise Ship Concierge jobs are:

What states have the most Manager Cruise Ship Concierge jobs?

States with the most job openings for Manager Cruise Ship Concierge jobs include:

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Manager Cruise Ship Concierge jobs near you
Infographic showing various Manager Cruise Ship Concierge job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $48,758 per year, or $23.4 per hour.

Cruise Director

American Cruise Lines

Port Canaveral, FL • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 14 days ago

Job description

Cruise Director
American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Cruise Directors to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.

The Cruise Director is the most visible advocate for guests and is responsible for creating a fun atmosphere onboard while always engaging guests through a series of activities, shows, events, presentations and socializing throughout the cruise. The Cruise Director manages the entertainment, presentations, activities, events and communications on board. This leadership role requires an energetic, creative, talented individual with previous cruise/resort experience, extraordinarily polished presentation skills, collaborative approach, team spirit, and a passion for guest satisfaction. The Cruise Director reports to the Hotel Manager.
At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.
Responsibilities:
  • Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience.
  • Effectively communicate to guests via the shipboard daily program, television, stage, public address system and one-on-one interaction and socialization.
  • Socialize with guests at every opportunity including, but not limited to, mealtimes and cocktail hour.
  • Greet guests as they depart for and return from shore excursions.
  • Make daily Noon announcement/update; make every effort to make all PA announcements as the “voice” of the cruise.
  • Meet with Excursions Director, Guest Speakers, Guest Instructors and Resident Entertainers at the start of every cruise to review scheduling.
  • Create the daily Ship to Shore.
  • Host Officer Introduction and Excursion Briefing.
  • Assist in the delivery of the Safety Briefing with the Captain.
  • Ensure lounges are prepared for activities, events, presentations and shows (lounge configuration, A/V requirements, etc.).
  • Confirm entertainers 48-hours in advance; assist entertainers and onboard speaker’s A/V needs.
  • Create and update bulletin board daily.
  • Work with Excursions Director to prepare folders and materials for turnaround day.
  • Act as company representative at pre-cruise hotels on turnaround day.
  • Promote onboard sales and brand loyalty by hosting re-booking events.
  • Oversee proper VIP guest service delivery.
  • Communicate and report regularly to the Home Office as to the status of the cruise, guest issues and recovery, and the evaluations of Guest Speakers, Instructors and Entertainers.
  • Perform bartending duties as needed with other management personnel.
Qualifications:
  • Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be considered.
  • Proficiency in Microsoft Office Suite applications
  • Extremely polished speaking/presentation skills required.
  • Strong interpersonal and social skills required.
  • Strong critical thinking skills required.
  • Must possess a strong sense of production and presentation.
  • Basic knowledge of audio/visual equipment required.
  • Must be enthusiastic, outgoing, confident, and always have a can-do attitude.
  • Excellent time management and attention to detail.
  • Transportation Worker Identification Credential (TWIC).
  • Ability to perform the essential functions of the job with or without accommodation.
Attributes for Success:
  • Ability to engage guests throughout each cruise.
  • Superior time management.
  • Ability to manage and solve problems.
  • Sense of urgency in all guest, crew, and home office requests.
  • Positive attitude and receptive to continuous performance feedback.
Work Schedule:
  • 7 Days per week while onboard the ship.
  • 6 to 8 weeks working and living onboard the ship / 1 to 2 weeks off.
  • This is a full-time, exempt position.
Essential Functions:
  • Ships experience forces from wind, waves, and currents, prompting them to exhibit six distinct motions known as ship motions. The six motions are surge, sway, heave, roll, pitch, and yaw. This position requires the ability to live and satisfactorily perform job duties in an environment that is subject to constant motion.
  • Ability to work around 12 hours per day.
  • Ability to assist in the event of an on-board emergency by quickly climbing up a ladder, opening, and passing through a 20” diameter hatch.
  • Ability to stand for your entire shift.
  • Ability to frequently lift up to 20 lbs. and occasionally lift up to 50 lbs.
  • Ability to frequently bend, squat and reach.
  • Ability to live and work on board a vessel for extended periods of time.
  • Ability to use stairs frequently.
Compensation and Benefits:
  • Competitive daily rate.
  • Health, dental, vision, and 401(k) with match.
  • Covered Expenses: American Cruise Lines provides travel, room and board, uniforms, and training.
Applicant Acknowledgment
By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.

Equal Opportunity Employer
American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. ‎American Cruise Lines bases all employment decisions on business needs, job requirements, and individual ‎qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. ‎This policy applies to all aspects of employment and employment decisions, including, but not limited to, ‎hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access ‎to benefits.‎
*Job sites across the nation.
**This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.

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