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Cruise Reservations Jobs (NOW HIRING)

Manthey Hospitality

Reservations Agent

Tampa, FL · On-site

$15/hr

... reservations, ticket sales, and guest services across our four Florida-based brands ... Yacht StarShip Dining Cruises, Craft, Pirate Water Taxi, and Lost Pearl. This role serves as one of ...

Manthey Hospitality

Reservations Agent

Clearwater, FL · On-site

$15/hr

... reservations, ticket sales, and guest services across our four Florida-based brands ... Yacht StarShip Dining Cruises, Craft, Pirate Water Taxi, and Lost Pearl. This role serves as one of ...

Manthey Hospitality

Reservations Agent

Tampa, FL · On-site

$15/hr

... reservations, ticket sales, and guest services across our four Florida-based brands ... Yacht StarShip Dining Cruises, Craft, Pirate Water Taxi, and Lost Pearl. This role serves as one of ...

Manthey Hospitality

Reservations Agent

Tampa, FL

$15/hr

... reservations, ticket sales, and guest services across our four Florida-based brands ... Yacht StarShip Dining Cruises, Craft, Pirate Water Taxi, and Lost Pearl. This role serves as one of ...

Manthey Hospitality

Reservations Agent

Tampa, FL · On-site

$15/hr

... reservations, ticket sales, and guest services across our four Florida-based brands ... Yacht StarShip Dining Cruises, Craft, Pirate Water Taxi, and Lost Pearl. This role serves as one of ...

Destination Knot

Cruise Reservation Specialist

$25K - $75K/yr

Key Responsibilities: * Assist clients with cruise inquiries, reservations, and modifications via phone, email, and online platforms. * Provide expert guidance on cruise destinations, itineraries ...

Mystic Seaport Museum

Reservations Manager

Mystic, CT · On-site

$45K/yr

Reservations Manager Job Grade : RFT position, 35hrs/week Department : Visitor Services Reports To ... Manage daily reservation operations for school programs, group tours, camps, boat cruises, charters ...

Mystic Seaport Museum

Reservations Manager

Mystic, CT · Hybrid

Reservations Manager Job Grade : RFT position, 35hrs/week Department : Visitor Services Reports To ... Manage daily reservation operations for school programs, group tours, camps, boat cruises, charters ...

Mystic Seaport Museum

Reservations Manager

Mystic, CT · On-site

Reservations Manager Job Grade : RFT position, 35hrs/week Department : Visitor Services Reports To ... Manage daily reservation operations for school programs, group tours, camps, boat cruises, charters ...

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Cruise Reservations information

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$12

$19

$29

How much do cruise reservations jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for cruise reservations in the United States is $19.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.15 per hour, depending on experience, location, and employer.

What is a cruise reservations agent?

Cruise reservations refer to the process of booking a spot or cabin on a cruise ship for a specific itinerary and date. This process typically involves choosing your destination, travel dates, cabin type, and amenities, then confirming your booking through a cruise line, travel agent, or online booking platform. Cruise reservation agents help customers find the best deals, answer questions about the cruise experience, and handle special requests or adjustments. Making a reservation early can secure better prices and cabin choices, while last-minute bookings may offer discounts depending on availability.

What skills and qualifications are needed to thrive as a cruise reservations agent?

To excel as a Cruise Reservations Agent, you need strong customer service abilities, attention to detail, and a background in sales or hospitality, often supported by a high school diploma or equivalent. Familiarity with reservation systems like Sabre or Amadeus, as well as CRM software, is typically required. Outstanding communication, problem-solving, and multitasking skills help agents deliver excellent service and handle complex booking scenarios. These skills are crucial for ensuring customer satisfaction, maximizing sales, and maintaining smooth operations in a competitive travel industry.

What are common challenges faced by cruise reservations agents, and how can they handle them?

Cruise Reservations agents often encounter challenges such as managing high call volumes during peak booking seasons, addressing complex customer requests, and staying updated on constantly changing cruise itineraries and promotions. Effectively handling these challenges requires strong multitasking skills, excellent communication, and a thorough understanding of the cruise line’s offerings and policies. Agents benefit from regular training, using up-to-date booking systems, and collaborating closely with sales and customer service teams to provide accurate and timely assistance to clients.

What is the difference between Cruise Reservations vs Cruise Sales Agent?

AspectCruise ReservationsCruise Sales Agent
Primary RoleHandling booking processes, managing reservations, and customer inquiriesPromoting cruise packages, selling cruises, and providing personalized travel advice
Required CredentialsCustomer service skills, basic travel industry knowledgeSales experience, travel industry knowledge, certifications often preferred
Work EnvironmentCall centers, online booking platforms, travel agenciesTravel agencies, cruise lines, retail settings

While both roles involve working within the cruise industry, Cruise Reservations focuses on managing bookings and customer inquiries, whereas Cruise Sales Agents actively promote and sell cruise packages. Understanding these differences helps job seekers identify the right career path in the cruise industry.

More about Cruise Reservations jobs

What cities are hiring for Cruise Reservations jobs?

Cities with the most Cruise Reservations job openings:

What states have the most Cruise Reservations jobs?

States with the most job openings for Cruise Reservations jobs include:

What job categories do people searching Cruise Reservations jobs look for?

The top searched job categories for Cruise Reservations jobs are:

Cruise Reservations jobs near you
Infographic showing various Cruise Reservations job openings in the United States as of August 2026, with employment types broken down into 74% Full Time, 25% Part Time, and 1% Temporary. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,710 per year, or $19.1 per hour.

Reservations Agent

Manthey Hospitality

Tampa, FL • On-site

$15/hr

Full-time, Part-time

Medical, Retirement

Posted 4 days ago

Job description

Description:

Reservation Agent
Manthey Hospitality | Full Time & Part-Time | Downtown Tampa


Do you enjoy helping guests plan memorable experiences while providing warm, professional customer service? Manthey Hospitality is seeking friendly, organized, and hospitality-driven Reservation Agents to support reservations, ticket sales, and guest services across our four Florida-based brands: Yacht StarShip Dining Cruises, Craft, Pirate Water Taxi, and Lost Pearl.


This role serves as one of the first points of contact for our guests and is ideal for someone who enjoys guest interaction, answering phones, assisting walk-up guests, and creating exceptional hospitality experiences from the very first conversation.


About Us

Manthey Hospitality creates unforgettable experiences on the water throughout the Tampa Bay area. Our family of brands include:

  • Yacht StarShip Dining Cruises – Tampa Bay’s premier dining cruise experience
  • Craft – A unique culinary and cocktail riverboat journey
  • Pirate Water Taxi – Tampa’s official water taxi transportation system
  • Lost Pearl – An interactive pirate adventure cruise experience


Together, our brands deliver sightseeing cruises, dining experiences, transportation, private events, weddings, and family entertainment experiences centered around hospitality, service, and creating lasting memories.


What You’ll Do

  • Welcome and assist walk-up guests at ticket booth and dockside locations
  • Answer incoming phone calls and assist guests with reservations, schedules, pricing, and general questions across all Manthey Hospitality brands
  • Process reservations, ticket sales, upgrades, and guest transactions accurately through POS and reservation systems
  • Recommend cruise experiences, upgrades, packages, and cross-brand experiences based on guest interests
  • Assist with boarding passes, directions, and guest wayfinding
  • Maintain clean, organized, and professional ticket booth and reservation areas
  • Coordinate with operations teams regarding guest counts, boarding procedures, and cruise capacity
  • Support guest service recovery efforts professionally and calmly
  • Assist during holidays, weekends, special events, and high-volume operating periods


What You Bring

  • Friendly, polished, and guest-focused personality
  • Strong communication and customer service skills
  • Comfortable answering phones and assisting guests in person
  • Ability to multitask and stay organized in a fast-paced hospitality environment
  • Attention to detail and accuracy with transactions and reservations
  • Professional demeanor and positive attitude
  • Basic computer and POS system proficiency
  • Previous hospitality, reservations, ticketing, retail, or customer service experience preferred


Physical & Schedule Requirements

  • Availability for evenings, weekends, holidays, and extended shifts
  • Flexibility to work at multiple waterfront locations as needed
  • Comfortable sitting and/or standing for extended periods of times
  • Ability to lift and carry light supplies


Compensation & Benefits

  • $15/hour base pay + commission opportunities
  • Medical & ancillary benefits
  • 401(k) with employer match
  • Subsidized parking
  • Complimentary tickets & employee discounts across ALL Manthey Hospitality brands


Ready to Join the Crew?

Join Manthey Hospitality and help create unforgettable guest experiences across Tampa Bay’s most unique waterfront brands.

Equal Opportunity Statement


Manthey Hospitality is an Equal Opportunity Employer and does not discriminate based on any protected characteristic under federal, state, or local law.

This posting is intended as a summary of the position and may be modified based on operational needs.

Requirements: