Cruise Concierge Jobs (NOW HIRING)

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. 

We are proud to be the vacation-industry leader with global brands - including Royal Caribbean International, Celebrity Cruises and Silversea Cruises - the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. 

Royal Caribbean Group, Silversea Hotel Procurement Team, has an exciting career opportunity for a full-time Analyst, Land Operations role. 

This position will work onsite in Miami, Florida 

Position Summary 

Manages hotels and transfers pricing online, and ensures adequate inventory is available for sales in the point of sales system. Use data analysis and market research to determine the optimal price for the Silversea product and consider market trends with the goal to maximize profitability and remain competitive in the market. Monitors hotel sales and provides bi-weekly progress reports. Collaborates with the Lead Hotel Procurement and assist with hotel inventory forecasting.

Essential Duties and Responsibilities  

• Establish hotel and transfer launch pricing and yield management based on available inventory. Accountable for making decisions and executing actions.
• Monitor hotel and transfer inventory proactively in the reservations system and determines price increases/decreases to hotel allotments. Accountable for making decisions and executing actions.
• Analyze results by area, port, hotel and provide hotel inventory forecasts for sourcing in collaboration with revenue management. Analyzes air sea forecast and cruise unbundling initiatives and impact to hotel and transfer revenue. Accountable for analysis; consults Senior Director for decisions.
• Drives hotel and transfers revenue and promotional strategies and participate in strategic discussions, continuous improvements, and work-flow enhancements. Accountable for analysis; consults for initiatives.
• Supports cruise and hotel promotional strategies and reviews marketed product description to optimize sales, Accountable for description review.
• Reviews, maintain and monitor and addresses FX rates impact for hotel and transfer pricing. Accountable for making decisions and executing actions.
• Maintains knowledge of all aspects of hotel products, policies & procedures. Accountable for keeping informed.

Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.  

Qualifications and Education 

• BSc/BA or equivalent professional experience in Travel, Tourism and Hospitality.
• Minimum 1 year in the cruise/travel industry, hotel industry, travel agency.

Financial/Quantitative Responsibilities

• Position is responsible for approximately $19milion gross revenue and $3.1 million net with potential to growth by approximately 10% in the next couple of years.
• Proficient knowledge of Microsoft products, Excel mastering, BI reports and other data visualization tools.
• Strong analytical skills are necessary to compare sales trends and determine market data.
• Excellent written and verbal communication skills for working with team members at all levels.
• Attention to detail and accuracy in analyzing large data sets.
• Problem -solving skills to identify declining sales trends and suggest improvement strategies.

Internal/External Relationships

• Finance/accounting - revenue performance and analytical questions.
• Analyst - hotel budget creation, rate adjustments according to sourced hotels vs budget.
• Marketing - collaborate for potential cruise and hotel promotions to increase revenue.
• Contracting Lead - inquiry about hotel costs and execution of hotel agreements
• Hotel Concierge Team - hotel pricing inquiries and rate verification.
• Turnaround Operations - consult on suitability of pricing for selected hotel properties.
• Hotel 3rd party - inquiries about published hotel rates in relation to hotel contracted costs and to add in hotel pricing optimization.

Physical Requirements

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. While performing job functions the employee is required to sit, stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move 10 - 15 pounds. Visual requirements include distant, close and color vision, and ability to adjust focus.

Working Conditions 

Miami based position. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations. The environment includes office locations, and/or moving inside/outside the office.

We know there's a lot to consider.As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group.  

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Groupand each of its subsidiaries prohibit and will not tolerate discrimination or harassment. We are committed to providing equal employment opportunities and to providing reasonable accommodation to support candidates with disabilities during our hiring process. If you need a reasonable accommodation, please reach out to us at hraccess@rccl.com. This email is for disability-related accommodation requests only.