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Cruise Concierge Jobs (NOW HIRING)

Princess Cruises

Suite Experience Concierge

New York, NY · On-site

$17 - $22/hr

Suite Experience Concierge Department: Guest Svc Employment Type: Fixed Term Contract Location ... As the world's leading cruise line, we understand that our guests have high expectations of us, and ...

Princess Cruises

Suite Experience Concierge

New York, NY · On-site

$17 - $22/hr

As the world's leading cruise line, we understand that our guests have high expectations of us, and ... Ensures full ownership and accountability for the Concierge Lounge to flawlessly deliver an ...

Silversea

Shore Concierge - Silversea Cruises

Miami, FL · On-site

$14.75 - $19.25/hr

The Shore Concierge is responsible for delivering highly personalized, luxury shore-side services ... Proficiency in Word, Excel, Outlook, Fidelio Cruise, and MXP systems. * Fluent English required ...

AWTB

Luxury Cruise Advisor

Portland, OR · On-site

Youll deliver concierge-style service by coordinating upscale itineraries, suites, and exclusive ... Recommend luxury cruise lines, destinations, and accommodations. * Design customized itineraries ...

Atlas

Luxury Travel Concierge

$110K - $130K/yr

Own the full travel experience for UHNW individuals and family offices: hotels, air, villas, cruise ... a concierge environment * Fast, organized, and calm when everything is happening at once * A ...

Travel With Me

Luxury Cruise Advisor

Luxury Cruise Advisor Portland, Oregon, United States About the Job Join our team as a Luxury ... You'll deliver concierge-style service by coordinating upscale itineraries, suites, and exclusive ...

Crystal Cruises Ltd

Sales Concierge

Aventura, FL · Hybrid

$15 - $19.25/hr

Job Summary The company is seeking a proactive and organized Sales Concierge to join our sales team ... This role focuses on assisting cruise consultants with essential administrative tasks to ensure ...

Crystal Cruises Ltd

Sales Concierge

Aventura, FL · On-site

$15 - $19.25/hr

Job Summary The company is seeking a proactive and organized Sales Concierge to join our sales team ... This role focuses on assisting cruise consultants with essential administrative tasks to ensure ...

Crystal Cruises Ltd

Sales Concierge

Aventura, FL · On-site

$15 - $19.25/hr

Job Summary The company is seeking a proactive and organized Sales Concierge to join our sales team ... This role focuses on assisting cruise consultants with essential administrative tasks to ensure ...

Crystal Cruises Ltd

Sales Concierge

Aventura, FL · Hybrid

$15 - $19.25/hr

Job Summary The company is seeking a proactive and organized Sales Concierge to join our sales team ... This role focuses on assisting cruise consultants with essential administrative tasks to ensure ...

Club Cruise

Be Seen First

Travel Concierge

Lincoln, CA · On-site

$20 - $25/hr

Job Summary The Travel Concierge supports travel advisors and agency operations by coordinating ... Key Responsibilities * Assist travel advisors with booking flights, hotels, cruises, tours, and ...

Hornblower Group

Sales - Group Concierge

Newport Beach, CA · On-site

$16.75 - $21.50/hr

... City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group's Ferry and ... The Group Concierge will help drive the post-purchase process for our group guests, developing ...

Hudson Regional Hospital

Concierge

Secaucus, NJ · On-site

Previous Hospitality experience as a Host/Hostess/Concierge in hotel, airline or cruise ship industry or similar hospitality experience is required. Candidates without previous Hospitality experience ...

Affinity Travels

Cruise Destination Specialist

Cruise Destination Specialist Huntsville, Alabama, United States Or refer someone Job Openings ... Provide personalized recommendations and concierge-level service to clients * Build and manage your ...

Affinity Travels

Cruise Destination Specialist

Cruise Destination Specialist Nassau, Bahamas Or refer someone Job Openings Cruise Destination ... Provide personalized recommendations and concierge-level service to clients * Build and manage your ...

Affinity Travels

Cruise Destination Specialist

Cruise Destination Specialist Kapolei, Hawaii, United States Or refer someone Job Openings Cruise ... Provide personalized recommendations and concierge-level service to clients * Build and manage your ...

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Cruise Concierge information

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How much do cruise concierge jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for cruise concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are cruise concierges?

Cruise concierges are hospitality professionals onboard cruise ships who assist guests with a variety of personalized services, including booking shore excursions, making dining reservations, and handling special requests. They act as a liaison between guests and ship staff, ensuring that passengers have a seamless and enjoyable experience during their voyage. Concierges often provide expert advice on activities, entertainment, and destinations, striving to enhance every aspect of the guest's journey.

What is the difference between Cruise Concierge vs Cruise Travel Agent?

AspectCruise ConciergeCruise Travel Agent
CredentialsCustomer service experience, hospitality skillsTravel certifications, industry knowledge
Work EnvironmentOnboard cruise ships, luxury settingsTravel agencies, office or remote
Employer & IndustryCruise lines, hospitality industryTravel agencies, tourism industry

While both roles focus on enhancing cruise experiences, a Cruise Concierge primarily provides personalized onboard services to guests, ensuring their comfort and satisfaction. A Cruise Travel Agent, on the other hand, plans and books cruises for clients before departure. The Concierge works onboard, offering immediate assistance, whereas the Travel Agent operates from an office or remotely, handling bookings and travel arrangements.

What are the key skills and qualifications needed to thrive as a Cruise Concierge, and why are they important?

To thrive as a Cruise Concierge, you need strong customer service skills, organizational abilities, and experience in hospitality or travel, often supported by a relevant degree or certification. Familiarity with reservation systems, point-of-sale (POS) software, and cruise line management tools is typically required. Exceptional communication, cultural sensitivity, and problem-solving skills help create memorable guest experiences and handle diverse requests. These abilities are essential for ensuring guest satisfaction, smooth operations, and the delivery of high-quality service onboard.

What are some common challenges faced by Cruise Concierges, and how can they be effectively managed?

Cruise Concierges often face challenges such as managing last-minute guest requests, coordinating complex shore excursions, and handling high volumes of inquiries during peak times. Effective time management and strong communication skills are essential for prioritizing tasks and ensuring guest satisfaction. Building strong relationships with both guests and onboard departments helps streamline service delivery and resolve issues quickly, making adaptability and problem-solving crucial traits for success in this role.
More about Cruise Concierge jobs
What states have the most Cruise Concierge jobs? States with the most job openings for Cruise Concierge jobs include:
What job categories do people searching Cruise Concierge jobs look for? The top searched job categories for Cruise Concierge jobs are:
Cruise Concierge jobs near you
Infographic showing various Cruise Concierge job openings in the United States as of June 2026, with employment types broken down into 36% Full Time, 33% Part Time, and 31% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.
Suite Experience Concierge

Suite Experience Concierge

Princess Cruises

New York, NY • On-site

$17 - $22/hr

Temporary

Posted 23 days ago

Princess Cruises rating

5.7

Company rating: 5.7 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

9th of 9 rated cruise lines

Job description

Suite Experience Concierge
Department: Guest Svc
Employment Type: Fixed Term Contract
Location: Global
Description
By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team.
A professional recruiter will contact you shortly if your qualifications align with our hiring requirements.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.
An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.
As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.
Key Responsibilities
  • Ensures full ownership and accountability for the Concierge Lounge to flawlessly deliver an elevated experience consistently to our high-value guests. Continuously maintaining the appropriate ambiance for the lounge in accordance with the time of day or event.
  • Proactively contacts the suite and VIP guests upon arrival and continues to contact them throughout the cruise providing an elevated guest experience.
  • Upon embarkation, ensure the appropriate welcome letter and collateral has been provided to each Suite & VIP guest and set up as per the company brand standard.
  • Identifies Suite & VIP guest preferences and anticipates needs by observing, and actively listening; using tools such as Guest View to communicate information to the wider team.
  • Communicates confirmation of reservations & bookings with relevant onboard teams, ensuring each department is aware of any preferences or special occasions.
  • Plans, organizes and supervises the Suite Welcome party & daily cocktail hours, including preparation/setup and all other requirements.
  • Communication and collaboration with the Food & Beverage department to ensure consistent quality and a variety of offerings are available to Suite guests, appropriate to the time of day.
  • Ensures the cleanliness and maintenance of the Concierge Lounge is kept to an impeccable standard.
  • Provides destination recommendations such as excursions, restaurants, key sights, and travel information. Continually researching and learning all experiences available on the cruise itinerary.
  • 1Owns any suite & VIP guest-reported issues and ensures appropriate and timely resolution, keeping the leadership team informed of empowerment tools utilized.
  • Coordinates a smooth disembarkation process and water shuttle operation, providing priority and escorting of guests.
  • Ensures head of departments are aware of any Suite Guest requested events or large dinner parties, reservations would be appropriate and make necessary arrangements.
  • Ensures effective and correct use of empowerment tools as service recovery.

Skills, Knowledge & Expertise
  • Bachelor's Degree - In Hospitality Mgt, Business Admin, Marketing, Business preferred.
  • A minimum of +2 years of progressive management experience in a leading hospitality setting with concierge experience in Guest Services.
  • Cruise ship experience is strongly preferred.
  • Extensive experience and knowledge in all aspects of hotel/cruise ship concierge operations within the US/Worldwide.
  • Strong customer service and well-developed problem-solving skills.
  • Ability to work in large international teams.
  • Effective communication skills.
  • Fluent English language skills both verbal and written. Knowledge of additional languages is strongly preferred.

Job Benefits
Embark on a career adventure like no other! As part of the Princess Cruises team, you'll enjoy:
  • A competitive salary package.
  • Your own comfortable double cabin - your private space to relax and recharge.
  • Company-paid travel to and from the ship, so you can focus on the journey ahead.
  • Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
  • A vibrant recreation and welfare program designed to support your well-being and work-life balance.
  • Access to exceptional learning and development opportunities to grow your skills and advance your career.
  • The chance to travel the world, exploring exciting destinations while doing what you love.
  • A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that's passionate about delivering unforgettable experiences-both for our guests and for one another.

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