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Five9

Director, Indirect and Telecom Tax

$107K - $336K/yr

Manage and ensure timely and accurate filing of all state and federal regulatory filings, such as FCC/USAC reports, State PSC reports, and Canadian CRTC filings. * Develop and implement strategies to ...

Wisconsin Department of Military Affairs

WI · On-site

Volk Field CRTC, Camp Douglas, WI AREA OF CONSIDERATION: Open to anyone eligible to join the WI ANG AGR program APPOINTMENT FACTORS * Initial tours will be 4 years. Follow-on tour lengths may be from ...

Leo Tech LLC

Heavy Mechanic - Tyndall AFB, FL

Panama City, FL · On-site

$22.75 - $29.75/hr

US Air Force Experience in Vehicle Fleet Management at USAF Combat Readiness Training Center (CRTC) or Redhorse Training Location Leo Tech, LLC is an Equal Opportunity and Drug-Free Employer. All ...

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Crtc information

What is a CRTC?

A CRTC job typically refers to a position at the Canadian Radio-television and Telecommunications Commission. The CRTC is a regulatory agency that oversees broadcasting, telecommunications, and digital media in Canada. Employees may work in policy development, compliance, licensing, or consumer protection. Their role is to ensure fair and accessible communication services for Canadians while enforcing government regulations.

What are the key skills and qualifications needed to thrive as a CRTC?

To thrive as a CRTC (Customer Retention and Training Coordinator), you need strong organizational skills, expertise in customer relations, and a background in training or coaching, often supported by a degree in business or communication. Knowledge of CRM platforms, training management systems, and data analysis tools is typically important. Excellent interpersonal skills, adaptability, and problem-solving abilities help you build trust and guide both team members and clients. These competencies together enable effective customer retention strategies and seamless implementation of training programs.

What are some common challenges faced by a CRTC, and how is support provided to overcome them?

CRTCs may encounter challenges such as handling high customer expectations, managing multiple training projects simultaneously, and adapting to rapidly changing products or services. Effective organizations support their CRTCs with ongoing professional development, access to updated resources, and collaborative team environments. Regular meetings and open communication with management help address concerns promptly, so you can focus on delivering excellent customer experiences and training outcomes. This collaborative approach not only minimizes stress but also fosters continuous learning and personal growth for those in the role.

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What states have the most Crtc jobs?

States with the most job openings for Crtc jobs include:

What job categories do people searching Crtc jobs look for?

The top searched job categories for Crtc jobs are:

Crtc jobs near you
Infographic showing various Crtc job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 78% Physical, and 22% Remote job distribution.

Director, Indirect and Telecom Tax

Five9

Remote

$107K - $336K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are seeking a highly experienced and detail-oriented Director of Indirect Tax to lead our indirect tax function. This position reports to the Chief Accounting Officer. The ideal candidate will have extensive experience with SaaS, telecom tax and regulatory filings, a strong understanding of US sales/use tax, Canadian GST/HST, International VAT/GST, and experience with FCC/USAC filings. This role is responsible for ensuring compliance with all indirect tax laws and regulations, as well as identifying and implementing tax-saving strategies.
Key Responsibilities
  • Lead, mentor, and manage a team of three indirect tax professionals, fostering a culture of high performance and continuous improvement.
  • Oversee all aspects of indirect tax compliance for SaaS/Telecom products, including the preparation and filing of transactional tax returns, US Sales/Use Tax, Canadian GST/HST, and other provincial filings.
  • Manage and ensure timely and accurate filing of all state and federal regulatory filings, such as FCC/USAC reports, State PSC reports, and Canadian CRTC filings.
  • Develop and implement strategies to minimize tax liabilities and optimize tax positions.
  • Provide tax guidance on new product introductions and service offerings, ensuring that all tax implications are identified and addressed.
  • Monitor changes in telecom and indirect tax laws and regulations and ensure that the company's systems and processes are updated accordingly.
  • Manage relationships with external tax advisors and consultants.
  • Lead and support the company during federal, state, and local telecom and indirect tax audits.
  • Partner with cross-functional teams, including sales, legal, accounting, and business operations, to provide tax support and guidance.
  • Develop and maintain internal controls over tax processes to ensure SOX compliance.
  • Streamline and automate tax workflows and documentation.

Qualifications
  • Bachelor's degree in Accounting, Finance, or a related field.
  • 10+ years of progressive experience in indirect tax, with a focus on the telecommunications industry.
  • Demonstrated experience with FCC/USAC filings and telecom tax compliance.
  • Strong knowledge of Canadian GST/HST regulations.
  • Excellent analytical, problem-solving, and communication skills.
  • Proven ability to manage multiple projects and meet deadlines in a fast-paced environment.

Preferred Qualifications
  • CPA and/or Master of Science in Taxation.
  • Experience with Avalara tax automation software.
  • Experience working in a corporate tax department or a public accounting firm.

Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
  • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below.
$107,900-$336,200 USD
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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