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$7

$16

$23

How much do crs jobs pay per hour?

As of May 28, 2026, the average hourly pay for crs in Rochester, NY is $16.67, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.13 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Relationship Specialist (CRS), and why are they important?

To thrive as a Customer Relationship Specialist, you need strong communication skills, a customer service mindset, and typically a background in business or related fields. Familiarity with CRM software, data entry systems, and sometimes certifications in customer service or sales are commonly required. Outstanding problem-solving abilities, patience, and the ability to build rapport make a candidate stand out. These skills are crucial for maintaining customer satisfaction, resolving issues efficiently, and fostering long-term client loyalty.

What are some common challenges faced by Customer Relationship Specialists (CRS) and how can they be addressed?

Customer Relationship Specialists often encounter challenges such as managing high volumes of inquiries, resolving complex customer issues, and balancing competing priorities. To address these, strong organizational skills, effective communication, and adaptability are essential. Many organizations provide ongoing training and support systems, such as customer relationship management (CRM) software, to help CRSs streamline their workflow and collaborate efficiently with sales, support, and product teams. Building resilience and leveraging company resources can significantly enhance success in this role.

What are CRSs?

CRS stands for Customer Relationship Specialist. CRSs are professionals who help organizations manage and improve interactions with their customers. Their main responsibilities include addressing customer inquiries, resolving complaints, providing product or service information, and maintaining strong customer relationships. By ensuring customer satisfaction and loyalty, CRSs play a vital role in supporting a company’s reputation and success.

What is the role of a CRS?

A CRS (Customer Service Representative) is responsible for assisting customers by answering inquiries, resolving issues, and providing information about products or services. They often work in call centers or retail environments, utilizing communication skills and company knowledge to ensure customer satisfaction.

What is the difference between Crs vs Customer Service Representative?

AspectCrsCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma or equivalent; often customer service training
Work EnvironmentCall centers, healthcare, or technical support settingsRetail, call centers, corporate offices
Industry UsageHealthcare, telecommunications, ITRetail, finance, telecommunications
Common Search/ComparisonCustomer support roles, technical supportCustomer service jobs, support roles

While both Crs and Customer Service Representatives handle customer interactions, Crs often refers to specialized roles in healthcare or technical support, requiring specific certifications. Customer Service Representatives typically work in retail or general support settings, focusing on customer satisfaction across various industries.

What are popular job titles related to Crs jobs in Rochester, NY? For Crs jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Crs jobs in Rochester, NY look for? The top searched job categories for Crs jobs in Rochester, NY are:
Crs jobs near you
Infographic showing various Crs job openings in Rochester, NY as of May 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,681 per year, or $16.7 per hour.

Client Relationship Specialist - Rochester, NY

Charles Schwab Inc.

Pittsford, NY • On-site

$24.47 - $35.05/hr

Full-time

Posted 7 days ago

Job description

Your Opportunity
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
As a Client Relationship Specialist (CRS), you have the opportunity to bring your passion for customer service to a role and a firm that will champion your growth in the financial services industry. You'll play a critical role in the operational success of this local Schwab branch, under the guidance of your Client Relationship Manager and Branch Manager, both of whom you will assist to help deliver an unparalleled client experience. Development and growth are at the core of this role. In the Branch Network at Schwab, you have both a clear growth path as well as endless opportunities to challenge yourself and deepen your expertise. Although licensing isn't required for the role, Schwab will support you to become licensed in the Series 7 and 63/66 if that is in line with your career goals. If you are looking for a step into the financial services industry that allows you to work with clients, expand your knowledge, and build a life-long career, this may be the opportunity for you.
What you have
Required Qualifications:
  • 1+ years of Client/Customer Service experience

Preferred Qualifications:
  • Previous experience in Financial Services/Wealth Management and/or closely related industry.
  • While licensing is preferred, it is not required for this role, Charles Schwab will support employees in this role in obtaining and/or holding the Series 7 and 63/66 licenses
  • Ability to handle client needs with tact and diplomacy
  • Outstanding written and oral communication skills
  • Experience working independently and effectively as part of a team, while handling multiple tasks and responsibilities simultaneously
  • Ability to build and maintain good cross-enterprise working relationships
  • Basic understanding of brokerage regulations and rules that govern client accounts
  • May be asked to become a Notary

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