Critical Incident Manager Jobs in Decatur, TX (NOW HIRING)

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

This role is part of Alcon's Global Security Department, a department that supports the U.S. MTO Management & Executive Protection Team in Fort Worth, TX.

The Watch Officer for the Global Security Operations Center is responsible for executing operational tasks that support secure, efficient, and compliant security operations. This role ensures seamless physical security for Alcon's property, assets, and employees by following established procedures, applying advanced skills, and using sound judgment.

Specifics Include:

• Dispatches and coordinates responses impacting Alcon's assets globally.

• Monitors the access control system and supports badge access functions.

• Monitors intelligence providers, global news, and open-source media for events that could impact Alcon's operations and disseminates relevant information to leadership.

• Actively seeks and communicates information on incidents that may affect global sites.

• Uses SOPs, training, research resources, and critical thinking skills to escalate events appropriately to Watch Officer Lead(s) and GSOC manager.

• Produces clear, concise written incident reports summarizing events, impacts, and response status.

• Maintains continuous and accurate documentation of events throughout the shift.

• Understands Alcon's global footprint to anticipate operational and organizational needs.

• Receives, evaluates, and disseminates information from on-site security, global points of contact, employees, and other sources, engaging Watch Officer Lead(s) when needed.

• Works effectively with security team members and intelligence analyst in a collaborative environment.

• Suggests program improvements to Watch Officer Lead(s) or the GSOC Manager.

• Tracks and reports on metrics related to operational output and deliverables.

• Performs tasks related to designing, developing, and maintaining security processes and system integrations.

• Supports actions and tasks related to incident management, risk and intelligence, protective services, investigations, and aviation security.

• Follows product concerns, crisis management protocols, escalation plans, and required training.

• Responds appropriately to safety and security assistance requests, and coordinates with local law enforcement.

WHAT YOU'LL BRING TO ALCON:

• High School Diploma or Equivalent

• Work Hours: Weekend shift consists of three 12hour shifts totaling 36 hours, running from 6:00 PM CST to 6:00 AM CST each day from Friday evening through Monday morning

• Travel Requirements: 0%

• Location: Onsite

• Sponsorship & Relocation: Not Available

PREFERRED QUALIFICATIONS/SKILLS/EXPERIENCE:

• Experience in incident response, security operations or a related field required, with a demonstrated history of excellence and reliability.

• Ability to utilize critical thinking skills to operate effectively with a medium degree of autonomy and moderate supervision.

• Intelligence analysis and/or threat assessment knowledge.

• General understanding of site security operations.

• Intermediate communication skills.

• Intermediate attention to detail and ability to follow protocols with the drive to progress and learn.

• Able to provide clear and concise verbal briefings.

• Familiarity with global affairs and events, with the ability to contextualize against Alcon's global footprint.

• Knowledge of Microsoft Office, especially Word, Excel, and PowerPoint.

• Knowledge of Google Earth and Maps.

• Effective problem-solving skills.

• Fast learner and ability to coordinate several initiatives simultaneously.

• Ability to organize and prioritize work with little supervision.

• Ability to adhere to timelines and deadlines with effective time management skills.

• Ability to establish and maintain positive professional rapport with other Watch Officers, Watch Officer Lead(s), GSOC Manager, R&I Director, the greater security leadership, and client stakeholders.

• Accurate typing and written skills.

HOW YOU CAN THRIVE:

• Collaborate with teammates to share standard processes and findings as work evolves

• See your career like never before with focused growth and development opportunities

• Join Alcon's mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!

• Alcon provides robust benefits package including health, life, retirement, flexible time off and much more.

Alcon Careers

• See your impact at alcon.com/careers

ATTENTION: Current Alcon Employee/Contingent Worker

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ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY

Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.comand let us know the nature of your request and your contact information.