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Critical Incident Manager Jobs in Decatur, TX (NOW HIRING)

Meta

Global Security Area Manager

Fort Worth, TX

$111K/yr

Experience in emergency and disaster management, critical incident response, risk management, and business resiliency planning * Experience with physical security technologies, including video ...

Meta

Global Security Area Manager

Fort Worth, TX · On-site

$111K - $161K/yr

... critical incident response, risk management, and business resiliency planning • Experience with physical security technologies, including video surveillance systems, access control platforms ...

Aven Hospitality

Manager, NOC Operations

Fort Worth, TX · On-site

$81K - $109K/yr

  • Medical

  • Dental

  • PTO

... business-critical hospitality systems and guest-facing platforms. The role plays a key part in ... Lead incident management processes across L1, L1.5, and L2/L3 escalation tiers * Drive Major ...

Aven Hospitality

Manager, NOC Operations

Fort Worth, TX · On-site

$81K - $109K/yr

  • Medical

  • Dental

  • PTO

... business-critical hospitality systems and guest-facing platforms. The role plays a key part in ... Lead incident management processes across L1, L1.5, and L2/L3 escalation tiers * Drive Major ...

JCPenney

Asset Protection Associate - North East Mall

Hurst, TX · On-site

$14.75 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provides emergency or critical incident response. Assists with incident investigations and ... or Business Management preferred. Must be age 18+. What you get: If eligible, we offer a ...

CyrusOne

Senior Facility Manager

Fort Worth, TX · On-site

Incident Management - Lead the local incident manage process from incident inception, through ... critical infrastructure, preferably in a data center environment * 10+ years supervisory or ...

Solera

Manager, Problem Management

Westlake, TX · On-site

Ensuring service stability and continuous improvement is critical to delivering a reliable customer ... Oversee analysis of incident trends to identify systemic issues * Ensure accurate, consistent ...

Solera

Manager, Problem Management

Westlake, TX · On-site

Ensuring service stability and continuous improvement is critical to delivering a reliable customer ... Oversee analysis of incident trends to identify systemic issues * Ensure accurate, consistent ...

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All JobsCritical Incident JobsCritical Incident Manager JobsCritical Incident Manager Jobs in Decatur, TX

Critical Incident Manager information

See Decatur, TX salary details

$32.6K

$146.1K

$173K

How much do critical incident manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for critical incident manager in Decatur, TX is $146,071.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,300.00 and $172,500.00 per year, depending on experience, location, and employer.

What does a Critical Incident Manager do?

A Critical Incident Manager is responsible for overseeing and resolving major IT incidents that impact business operations. They coordinate rapid response efforts, communicate with stakeholders, and ensure minimal disruption by leading incident resolution teams. Their role includes identifying root causes, implementing corrective actions, and improving incident management processes to prevent future occurrences. They work under high-pressure situations and require strong problem-solving, leadership, and communication skills.

What are the key skills and qualifications needed to thrive as a Critical Incident Manager?

Critical Incident Managers require strong analytical, problem-solving, and decision-making abilities, typically supported by a background in IT, cybersecurity, or business continuity, and a bachelor's degree in a related field. Familiarity with incident management systems, ticketing tools like ServiceNow or Jira, and industry certifications such as ITIL or CISSP is highly valued. Exceptional communication, leadership, and the ability to stay calm under pressure distinguish top performers in this position. These skills are vital to ensure rapid response, clear coordination, and effective resolution during high-impact incidents.

What are the typical challenges faced by a Critical Incident Manager, and how can I prepare to handle them?

As a Critical Incident Manager, you’ll often deal with high-stakes situations requiring quick assessments and decisive action, sometimes outside of regular hours. Challenges may include managing conflicting priorities, coordinating communication across multiple teams, and documenting incident responses under tight deadlines. Preparing by developing strong organizational skills, gaining familiarity with your organization’s escalation procedures, and practicing clear, concise communication will help you succeed. Additionally, staying current with best practices in incident management and regularly participating in training drills can further strengthen your ability to handle real-world crises effectively.

What job categories do people searching Critical Incident Manager jobs in Decatur, TX look for?

The top searched job categories for Critical Incident Manager jobs in Decatur, TX are:

What cities near Decatur, TX are hiring for Critical Incident Manager jobs?

Cities near Decatur, TX with the most Critical Incident Manager job openings:

Critical Incident Manager jobs near you
Infographic showing various Critical Incident Manager job openings in Decatur, TX as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 17% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $146,071 per year, or $70.2 per hour.

Director, Incident & Problem Management

Solera

Westlake, TX

Full-time

Re-posted 10 days ago

Job description

Director, Incident & Problem ManagementWho We Are

Solera is a global leader in data and software services, operating at scale across multiple regions, platforms, and products. Our Global IT organization underpins the reliability, availability, and performance of over 400+ products worldwide.

The Role

We are seeking a Director of Incident & Problem Management to lead our global NOC and Problem Management functions. This role is accountable for the end-to-end management of major incidents, operational stability, and root cause remediation across all regions and products.

You will drive a step-change in operational maturity-moving from reactive incident handling to proactive service resilience. This includes building a high-performing global NOC, embedding robust problem management practices, and leveraging data and automation to reduce incident frequency and impact.

This is a high-visibility leadership role requiring strong execution, stakeholder management, and the ability to operate in a complex, fast-paced environment.

What You'll Do

Operational Leadership

  • Lead the global NOC and Problem Management teams, operating 24/7 across multiple regions
  • Own the end-to-end major incident management process, including escalation, coordination, and communication
  • Establish clear command-and-control structures during incidents to drive rapid resolution

Problem Management & Continuous Improvement

  • Implement and mature a structured problem management framework
  • Ensure high-quality root cause analysis (RCA) and action tracking
  • Drive permanent fixes and reduce repeat incidents and known errors

Service Stability & Risk Reduction

  • Identify systemic risks, single points of failure, and operational weaknesses
  • Define and implement mitigation strategies across teams and platforms
  • Improve service reliability, uptime, and customer impact metrics

Data, Automation & AI

  • Leverage data and analytics to identify incident trends and operational insights
  • Introduce automation and AI-driven capabilities to improve detection, triage, and response
  • Drive a shift from reactive support to predictive operations

Stakeholder & Executive Engagement

  • Act as the central point of accountability for major incidents at an executive level
  • Communicate clearly and directly with senior leadership during critical events
  • Partner with Product, Engineering, and Support teams to improve service outcomes

Team & Capability Building

  • Build and scale a high-performing, globally distributed team
  • Define clear roles, responsibilities, and performance expectations
  • Develop leadership capability within the NOC and Problem Management functions
What You'll Bring

Experience

  • 10+ years in IT operations, incident management, or service delivery leadership roles
  • Proven experience leading global, distributed teams in a 24/7 environment
  • Strong track record of improving operational maturity and service stability

Technical & Operational Expertise

  • Deep understanding of incident and problem management frameworks (e.g. ITIL)
  • Experience managing large-scale, complex production environments
  • Strong data-driven mindset with experience using dashboards and reporting tools
  • Exposure to automation, AI, or modern operational tooling

Leadership & Behaviour

  • Strong leadership presence with the ability to operate under pressure
  • Clear, direct communicator, especially in high-stakes situations
  • Highly accountable, outcome-focused, and execution-driven
  • Ability to challenge constructively and drive change across functions

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or

eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.


EQUAL OPPORTUNITY EMPLOYER
The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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