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Crisis Text Jobs (NOW HIRING)

Samaritans Inc.

Text Operations Coordinator

Boston, MA · On-site

$60K - $68K/yr

In collaboration with the crisis programs team, the Text Operations Coordinator provides administrative support to accurately represent the helpline workforce schedule for volunteers and staff. KEY ...

Pathways Inc.

Crisis Line Counselor I

Ashland, KY · On-site

$18/hr

Provide immediate crisis and suicide intervention support via phone, text, and chat Refer callers to appropriate behavioral health, substance use, and emergency resources Monitor the status of active ...

Pathways Inc.

Crisis Line Counselor I

Ashland, KY

$20/hr

Provide immediate crisis and suicide intervention support via phone, text, and chat * Refer callers to appropriate behavioral health, substance use, and emergency resources * Monitor the status of ...

Pathways Inc.

Crisis Line Counselor I

Ashland, KY

$20/hr

Provide immediate crisis and suicide intervention support via phone, text, and chat * Refer callers to appropriate behavioral health, substance use, and emergency resources * Monitor the status of ...

Pathways Inc.

Crisis Line Counselor I

Ashland, KY · On-site

$18/hr

Provide immediate crisis and suicide intervention support via phone, text, and chat Refer callers to appropriate behavioral health, substance use, and emergency resources Monitor the status of active ...

Samaritans

Text Operations Coordinator

Boston, MA · On-site

$60K - $68K/yr

In collaboration with the crisis programs team, the Text Operations Coordinator provides administrative support to accurately represent the helpline workforce schedule for volunteers and staff. KEY ...

Solari

Crisis Specialist I - AZ Crisis lines

Tempe, AZ · On-site +1

$22.12 - $25.30/hr

Respond to incoming contacts and requests for crisis and healthcare services across all contracts within scope of employee work; completes outbound calls, emails, text or chat to effectively ...

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How much do crisis text jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for crisis text in the United States is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Crisis Text Counselor, and why are they important?

To thrive as a Crisis Text Counselor, you need strong active listening, crisis intervention skills, and a foundational understanding of mental health principles, usually gained through relevant training or a background in psychology or counseling. Familiarity with secure messaging platforms, crisis management protocols, and confidentiality systems is typically required. Exceptional empathy, emotional resilience, and clear written communication help counselors build trust and provide effective support in high-stress situations. These skills are essential for ensuring the safety and well-being of individuals in crisis, enabling timely and compassionate intervention.

What are some common challenges faced by Crisis Text Counselors, and how are they supported in handling them?

Crisis Text Counselors often encounter emotionally intense situations, such as managing conversations with individuals experiencing anxiety, depression, or suicidal thoughts. A key challenge is balancing empathy with maintaining personal boundaries and self-care. To support counselors, organizations typically provide comprehensive training, ongoing supervision, and access to mental health resources or debriefing sessions. Team members regularly collaborate and check in with each other to share strategies and reduce feelings of isolation.

What is a Crisis Text Counselor?

A Crisis Text Counselor is a trained volunteer or professional who provides emotional support and assistance to individuals in crisis through text messaging platforms. They help people experiencing distress, such as anxiety, depression, suicidal thoughts, or other mental health issues, by offering a confidential, non-judgmental space to talk and guiding them toward appropriate resources. Crisis Text Counselors use active listening and proven crisis intervention techniques to help texters feel heard and safe. Their goal is to help individuals de-escalate their immediate crisis and find ways to cope or seek additional help if needed.
More about Crisis Text jobs
What cities are hiring for Crisis Text jobs? Cities with the most Crisis Text job openings:
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Crisis Text jobs near you
Infographic showing various Crisis Text job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,018 per year, or $21.6 per hour.
988 Chat and Text Supervisor

988 Chat and Text Supervisor

Didi Hirsch Mental Health Services

Los Angeles, CA • Remote

$28/hr

Part-time

Posted 7 days ago

Job description

988 Chat and Text Supervisor (Olympic Suicide Prevention Center)
 

This is a fully remote position. The pay for this position is $28.00 per hour with a $5.00 overnight differential.

The schedule is Sunday from 10:00am-6:30pm, Thursday from 5:00pm-9:00pm, and Saturday from 12:30pm-9:00pm PST, totaling 20 hours per week.

This role requires a four-week 40-hour per week training (Monday to Friday 9:00 AM to 5:00 PM PST) at the start of employment.

Our work schedules are subject to change as necessary to meet the Agency’s and it's client's needs. Reasonable notice is provided to facilitate personal planning.

Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.

About Didi Hirsch  

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible. 

Summary

As a Chat and Text Supervisor, you will be responsible for the oversight and support of crisis chat and text counselors for the Suicide Prevention Center’s Crisis Chat and Text Services to ensure compliance with program standards, contracts, policies, procedures and guidelines.

Primary Duties
 
  • Live monitors chat/text queues and counselor adherence to policies/practices ensuring smooth service delivery.
  • Observes, documents, and reports feedback in the end-of-shift email and to Program Coordinators related to on-shift counselor performance.
  • Locates appropriate resources for crisis chat and text counselors while they are on a chat or text.
  • With support from the On-Call Supervisor, may make the determination of mandated reports and sending rescue to chat or text visitors.
  • Reports platform issues and other tech issues to program leadership and acts as the primary communication link between frontline staff and leadership, ensuring that operational incidents and challenges, employee concerns, clinical compliance requirements are properly documented and escalated.
  • Initiates debriefing sessions with crisis chat and text counselors after they have taken a chat or text.
  • Identifies crisis chat and text counselor training needs and provides individual support.
  • With support from Program Coordinators, monitors chat/text answer rates to ensure they remain at or above 95%.
  • Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center and/or Didi Hirsch.
  • Fosters a positive and supportive work environment.
  • Takes chats and texts as needed to support program needs.
  • May participate in outreach and media related activities.
  • May participate in SPC training activities.

Position Requirements

  • Must be 18 years or older.
  • Minimum two years of experience providing crisis intervention, suicide prevention, crisis response, and/or crisis line services.
  • Minimum one year of supervisory, lead, coaching, or team leadership experience.
  • Demonstrated experience supporting, coaching, and evaluating remote staff and/or volunteers.
  • Strong understanding of crisis line procedures, risk assessment, and suicide prevention best practices.
  • Have availability and flexibility to work the daytime, evening, overnight and weekend shifts.
  • Able to efficiently use the personal computer to include Microsoft Office Suite and crisis line software.
  • Support the values and mission of Didi Hirsch as related to employment.
  • Know and comply with Agency policies and procedures, HIPAA, DMH policies and documentation guidelines, and other state, federal regulations relating to emergency mental health services.
  • Present ideas, information, and viewpoints clearly, both verbally and in writing.
  • Have strong interpersonal skills, interact well with others, and effectively communicate to others when conflicts occur.
  • Demonstrate commitment to team objectives and Didi Hirsch philosophies.
  • Ability to adapt and be flexible to changes in protocol and program needs.
  • Current California driver’s license, car insurance, and a driving record acceptable to the Agency’s insurance carrier.
Our Vision

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Our Mission

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

Core Values

Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care. 

Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging. 

Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society. 

Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients. 

Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all. 

Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support. 

#LI-LR1 #LI-Remote 

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