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Crisis Response Manager Jobs (NOW HIRING)

The Centers

Crisis Response Specialist

Cleveland, OH · On-site

$28.84 - $32.21/hr

JOB SUMMARY The Crisis Response Specialist is responsible for responding to and managing crisis situations involving youth residents at The Centers, H.O.P.E. Campus. This position uses trauma ...

thecenters

Crisis Response Specialist

Cleveland, OH · On-site

JOB SUMMARY The Crisis Response Specialist is responsible for responding to and managing crisis situations involving youth residents at The Centers, H.O.P.E. Campus. This position uses trauma ...

UCAN

Mobile Crisis Response Specialist

Chicago, IL

Mobile Crisis Response Specialist Department: Counseling Services - Mobile Crisis Response CS/MCR ... Proficiency in data management and report writing. Working Environment: Must be available to work ...

UCAN

Mobile Crisis Response Specialist

Chicago, IL · On-site

$60K/yr

Mobile Crisis Response Specialist Department: Counseling Services - Mobile Crisis Response CS/MCR ... Proficiency in data management and report writing. Working Environment: Must be available to work ...

Completely KIDS

Crisis Response Therapist

Omaha, NE · On-site

$55K/yr

Crisis Response Therapist Full-Time Monday-Friday | 10:00 AM-6:30 PM Starting at $55,000 annually ... Excellent time management and organizational skills. * Ability to set and meet goals and objectives.

AltaPointe Health

Crisis Response Team Manager

AL · On-site

Monitor adherence to safety protocols, risk management procedures, and crisis response standards. * Participate in accreditation reviews, audits, and regulatory inspections. * Utilize data and ...

Youthvillages

Crisis Response Counselor

Paris, TN · On-site

$52K - $60K/yr

The program offers thorough, strength-based assessments and crisis management to ensure the safety ... The Crisis Response Counselor: * Provides mobile crisis response and thorough, strength-based ...

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How much do crisis response manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for crisis response manager in the United States is $77,935.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $89,000.00 per year, depending on experience, location, and employer.

What is a crisis response manager?

A Crisis Response Manager is a professional responsible for preparing for, responding to, and managing emergencies or critical incidents that could negatively impact an organization. Their duties include developing crisis management plans, coordinating response teams, communicating with stakeholders, and ensuring business continuity during and after a crisis. They work closely with leadership and external agencies to minimize damage and recover operations as quickly as possible. Strong communication, decision-making, and organizational skills are essential in this role.

What are the key skills and qualifications needed to thrive as a crisis response manager?

To thrive as a Crisis Response Manager, you need a background in emergency management, risk assessment, and a relevant degree or certifications such as Certified Emergency Manager (CEM). Familiarity with incident command systems (ICS), crisis management software, and communication platforms is crucial. Strong decision-making, calmness under pressure, and leadership are essential soft skills for coordinating teams and resources effectively. These competencies are vital to ensure a swift, organized, and effective response during high-stress crisis events, minimizing harm and restoring normalcy.

How does a crisis response manager typically collaborate with other departments during a crisis situation?

A Crisis Response Manager works closely with various departments such as communications, legal, operations, and human resources to ensure a unified and effective response during emergencies. They coordinate information flow, delegate responsibilities, and facilitate real-time decision-making to mitigate the impact of the crisis. Regular cross-departmental meetings and clear protocols help ensure that all teams are aligned and prepared to respond swiftly and efficiently. Successful collaboration is crucial for minimizing disruption and maintaining organizational stability.

What cities are hiring for Crisis Response Manager jobs?

Cities with the most Crisis Response Manager job openings:

What are the most commonly searched types of Crisis Response jobs?

The most popular types of Crisis Response jobs are:

What states have the most Crisis Response Manager jobs?

States with the most job openings for Crisis Response Manager jobs include:

Crisis Response Manager jobs near you
Infographic showing various Crisis Response Manager job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $77,935 per year, or $37.5 per hour.

Crisis Response Specialist

Cleveland, OH • On-site

The Centers
See more jobs at The Centersexternal

$28.84 - $32.21/hr

Full-time

Posted 15 days ago

Job description

JOB SUMMARY
The Crisis Response Specialist is responsible for responding to and managing crisis situations involving youth residents at The Centers, H.O.P.E. Campus. This position uses trauma-informed and youth-centered approaches to de-escalate conflicts, ensure safety, and support both residents and staff during high-stress incidents. The Crisis Response Specialist. collaborates with the clinical and programming teams to promote a safe and supportive environment, contributing to residents' emotional regulation and overall well-being.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
  • Respond promptly to crisis situations involving residents, including behavioral escalations, safety concerns, and conflicts.
  • Utilize trauma-informed and de-escalation techniques to stabilize situations while maintaining the dignity and respect of all involved.
  • Assess risks and implement safety protocols to protect residents, staff, and the facility.
  • Serve as the on-call crisis response lead during designated shifts.
  • Provide emotional and behavioral support to residents in crisis, helping them to process emotions and regain control.
  • Assist staff in managing crisis situations, offering guidance and modeling effective de-escalation techniques.
  • Conduct debriefings with staff and residents following crises to process the event and identify lessons learned.
  • Train and mentor staff on trauma-informed care principles, crisis intervention strategies, and de-escalation techniques.
  • Lead regular drills and simulations to prepare staff for potential crisis scenarios.
  • Stay current on best practices in crisis response and share knowledge with the team.
  • Work closely with the Safety and Security Manager to develop and implement crisis response protocols.
  • Partner with clinical and case management teams to support residents' treatment plans following crises.
  • Maintain clear and consistent documentation of crisis incidents, including actions taken and outcomes.
  • Communicate effectively with residents, staff, and external stakeholders as needed.
  • Monitor trends in crisis incidents and collaborate with leadership to identify preventative measures.
  • Analyze incident reports to recommend changes in policies or practices to reduce future crises.
  • Provide detailed reports to the Safety and Security Manager on crisis response outcomes.

OTHER JOB DUTIES AND RESPONSIBILITIES
  • Represent the facility in community outreach, networking, and partnership-building activities.
  • Participate in special projects or initiatives as assigned by senior leadership.
  • Act as a liaison between staff, residents, families, and other stakeholders.
  • Other duties as assigned

SUPERVISION
  • This position has no supervisor responsibilities.

CORE COMPETENCIES
  • Adaptability: Ability to adjust strategies to meet the unique needs of each crisis. Resilient and able to maintain focus in fast-paced, unpredictable environments.
  • Communication: Strong verbal and written communication skills for clear and effective interactions. Ability to remain calm and professional in high-pressure situations.
  • Crisis Intervention: Expert in applying trauma-informed and youth-centered crisis response techniques. Skilled in assessing and managing high-stakes situations to ensure safety.
  • De-escalation Techniques: Proficient in calming volatile situations and guiding individuals toward positive resolutions. Ability to teach and model effective de-escalation practices for staff.
  • Leadership and Team Support: Skilled in providing guidance, support, and mentorship to staff during and after crises. Collaborative in working with interdisciplinary teams to develop proactive safety strategies.
  • Trauma-Informed Approach: Deep understanding of trauma's impact on youth behavior and development. Compassionate and empathetic in addressing residents' needs during crises.

JOB QUALIFICATIONS
  • Bachelor's degree in social services, health and human services, or a related field
  • Minimum of two (2) years of youth residential treatment experience preferred.
  • Therapeutic Crisis Intervention trainer preferred.
  • Experience performing Therapeutic Crisis Intervention or Crisis Prevention Institute training.
  • Intermediate experience in Microsoft Office Suite and related program software.
  • Able to successfully complete the train-the-trainer program for agency approved evidence-based crisis intervention model.

Physical Demands/Work Environment
This job operates in a youth residential treatment facility. This role routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to sit for extended periods of time, stand, walk, use hands and fingers, and reach with hands and arms. This position may encounter blood or other body fluids. Travel and work outside of normal hours will be required for meetings, presentations, training, crisis and other events. The position also requires:
  • Ability to frequently work with and around household cleaning agents and other chemicals.
  • Ability to lift up to 25 pounds and move heavy objects.
  • Work involves some exposure to physical risks such as physical restraint, unpleasant odors, and/or loud noises.
  • Ability to perform job responsibilities in a facility or residence with multiple levels and without elevators or mechanical transportation.

This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the affiliated organizations. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.
The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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