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Crisis Negotiator Jobs in Raleigh, NC (NOW HIRING)

WCPSS

Customer Service Representative

Raleigh, NC · On-site

$14.25 - $19.50/hr

Excellent customer service skills along with strong interpersonal skills, specifically in the areas of conflict negotiation and diffusion, problem solving, and crisis communication; Ability to work ...

Faulconer Construction

Project Manager

Cary, NC · On-site

Dig Board Setup and Utilization, Two-Week Look Ahead, Daily Huddle, Equipment Daily Inspection report, Faulconer Site Safety and Health Plan guidelines, and Crisis Management Plan * Review Field ...

Cree

Chief Information Security Officer

Durham, NC · On-site

Effectively align cybersecurity practices with overall crisis management and incident response ... Experience with contract and vendor negotiations and management including managed services.

Wolfspeed

Chief Information Security Officer

Durham, NC · On-site

$220 - $300/hr

Effectively align cybersecurity practices with overall crisis management and incident response ... vendor negotiations and management including managed services.Strong leadership skills and the ...

Eckerd Connects

One Stop Manager

Durham, NC · On-site

$58K/yr

Establish policies and procedures for center operations, safety and crisis response management ... with negotiating contracts. * Assist in creating and maintaining agreements (MOUs & MOAs) with ...

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All JobsCrisis Negotiator JobsCrisis Negotiator Jobs in Raleigh, NC

Crisis Negotiator information

See Raleigh, NC salary details

$8

$37

$68

How much do crisis negotiator jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for crisis negotiator in Raleigh, NC is $37.03, according to ZipRecruiter salary data. Most workers in this role earn between $23.12 and $43.94 per hour, depending on experience, location, and employer.

What is a crisis negotiator?

Crisis negotiators are specially trained law enforcement professionals who communicate with individuals in high-stress situations, such as hostage takings, barricaded suspects, or suicide attempts. Their primary goal is to de-escalate tense situations and resolve them peacefully through dialogue and negotiation, rather than force. Crisis negotiators use active listening, empathy, and problem-solving skills to build rapport and persuade individuals to cooperate with law enforcement. They often work as part of a specialized team and receive extensive training in psychology, communication, and crisis intervention. Their work is critical to saving lives and maintaining public safety.

What does a crisis negotiator do?

Crisis negotiators work with a team of law enforcement officials to defuse potentially dangerous situations. You arrive at the scene to open and maintain communication with the suspect in an attempt to end the confrontation in a non-violent way; circumstances may include someone attempting suicide, threatening to blow up a building, or holding victims hostage. Communication is typically conducted over a secure phone line. You talk with the suspect calmly, trying to determine what you can do to have them stop what they are doing and come into police custody. Most crisis negotiators are police officers that are specially trained for these situations; when not called out to a critical scene, they conduct other police work.

What are the key skills and qualifications needed to thrive as a crisis negotiator, and why are they important?

To thrive as a Crisis Negotiator, you need a background in law enforcement or psychology, strong negotiation and communication abilities, and specialized training in crisis intervention. Proficiency with police radio systems, incident management tools, and completion of FBI or similar negotiation certification courses are typically expected. High emotional intelligence, patience, and the ability to remain calm under pressure are vital soft skills for this role. These competencies are crucial for de-escalating high-stress situations and ensuring the safety of all involved parties.

What are some common challenges crisis negotiators face during high-stress incidents, and how are they supported by their team?

Crisis negotiators often encounter high-pressure situations where emotions run high and outcomes are uncertain. One of the main challenges is maintaining clear communication and building rapport with distressed individuals while managing their own stress and staying calm under pressure. Negotiators typically work as part of a specialized team that includes tactical officers, mental health professionals, and supervisors, providing support and sharing critical information. Regular debriefings, ongoing training, and peer support are common practices to help negotiators process challenging incidents and improve their techniques.

What is the difference between Crisis Negotiator vs Hostage Negotiator?

AspectCrisis NegotiatorHostage Negotiator
CredentialsLaw enforcement or emergency services certification, negotiation trainingSpecialized law enforcement training, crisis intervention certification
Work EnvironmentPolice departments, emergency response teams, high-stress situationsHostage situations, barricade incidents, high-stakes negotiations
Employer & IndustryLaw enforcement agencies, federal agenciesPolice departments, SWAT teams, federal agencies

Both Crisis Negotiators and Hostage Negotiators work within law enforcement to resolve high-stakes situations through negotiation. While their roles overlap significantly, Hostage Negotiators specifically focus on hostage incidents, whereas Crisis Negotiators may handle a broader range of crises, including barricades and suicidal individuals. Both require specialized training, strong communication skills, and experience in high-pressure environments.

How much does a crisis negotiator make?

A crisis negotiator's salary typically ranges from $50,000 to $100,000 annually, depending on experience, location, and agency. Law enforcement agencies often require specialized training and may offer additional benefits or overtime pay for this role.

Is crisis negotiation a stressful job?

Crisis negotiation is a high-pressure role that requires managing intense situations, which can lead to significant stress for negotiators. The job involves emotional resilience, strong communication skills, and often unpredictable scenarios, making stress management an essential part of the profession.
More about Crisis Negotiator jobs

What are the most commonly searched types of Crisis Negotiator jobs in Raleigh, NC?

The most popular types of Crisis Negotiator jobs in Raleigh, NC are:

What are popular job titles related to Crisis Negotiator jobs in Raleigh, NC?

For Crisis Negotiator jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Crisis Negotiator jobs in Raleigh, NC look for?

The top searched job categories for Crisis Negotiator jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Crisis Negotiator jobs?

Cities near Raleigh, NC with the most Crisis Negotiator job openings:

Crisis Negotiator jobs near you
Infographic showing various Crisis Negotiator job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 79% In-person, and 21% Remote job distribution, with an average salary of $77,031 per year, or $37 per hour.

Customer Service Representative

Wake County Public School System

Raleigh, NC • On-site

$14.25 - $19.50/hr

Full-time

Re-posted 15 days ago

Key responsibilities

  • Processes telephone, voicemail, and online customer service inquiries in a consistent, respectful, accurate, and prompt manner.

  • Provides transportation-related customer service for WCPSS, following policies and procedures, and resolves customer inquiries using data from various information systems.

  • Logs all findings and responses to customer inquiries, and communicates with parents, staff, and vendors about student transportation.

Wake County Public School System rating

5.3

Company rating: 5.3 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

546th of 640 rated elementary and secondary schools

Job description

Overview
POSITION TITLE (Oracle title)
CUSTOMER SERVICE REPRESENTATIVE
WORKING TITLE
Customer Service Representative-Transportation
SCHOOL/DEPARTMENT
Transportation
LOCATION
Rock Quarry Road Office Complex, Raleigh, NC
PAY GRADE
Noncertified Grade 20
FLSA STATUS
Nonexempt
ELIGIBILITY FOR EMPLOYMENT CONTRACT
No
WORK WEEK SCHEDULE
Monday-Friday (occasional evenings and weekends) Position is not available for a Hybrid Telework workweek
POSITION PURPOSE:
Provides excellent transportation specific customer service for Wake County Public School System (WCPSS) while following the policies and procedures of the school system and its customer support center. Ensures that given support is provided promptly, consistently, professionally, and accurately. Sees that all inquiries are resolved and documented.
MINIMUM QUALIFICATIONS:
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
  • Considerable knowledge of Microsoft Office, specifically, Word and Excel; Google Apps;
  • Excellent customer service skills along with strong interpersonal skills, specifically in the areas of conflict negotiation and diffusion, problem solving, and crisis communication;
  • Ability to work in a high call volume environment with limited supervision;
  • Ability to interpret data from the department's information systems such as the Transportation Information Management System (TIMS), Global Positions System (GPS) and Cherwell;
  • Effective time management skills;
  • Ability to maintain confidentiality;
  • Ability to learn pertinent district policies and procedures rapidly, apply them in appropriate situations, and explain them to staff, parents, and the public;
  • Ability to exercise independent judgment in completing work assignments and determine when to refer situations to supervisor;
  • Ability to complete tasks and minimize errors with attention to detail;
  • Ability to multitask and process requests and concerns for multiple districts at once.
  • Ability to work within a team, demonstrate initiative, and have a logical approach for resolution;
  • Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
  • Ability to establish and maintain effective working relationships with school system staff, students, parents, external agencies, and the community.

EDUCATION, TRAINING, AND EXPERIENCE
  • High school diploma or equivalent; AND
  • One year of experience in a call center, customer service role, or related field; OR
  • An equivalent combination of education and relevant experience sufficient to successfully perform the

essential duties of the job.
PREFERRED QUALIFICATIONS:
  • Three years of progressively more responsible office experience in a customer service role;
  • Knowledge of school transportation operations;
  • Bilingual English and Spanish (fluent verbal and written) skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  1. Processes telephone/voicemail and online customer service inquiries in a consistent respectful, accurate, and prompt manner during all hours of operation.
  2. Provides customer service related to transportation for WCPSS while following the policies and procedures of the school system in a timely manner.
  3. Determines customer needs accurately and uses independent judgment to solve the problem, route or escalate the call to the appropriate individual or supervisor according to standards.
  4. Thoroughly logs all findings and responses to customer inquiries.
  5. Interprets data from TIMS, GPS, Oasis, and Cherwell to resolve customer inquiries.
  6. Promotes a culture of customer service.
  7. Communicates with parents, school system staff, and vendors about student transportation.
  8. Gathers data, documentation, and records from families required to properly verify and process paperwork for stipend reimbursements.
  9. Maintains effective working relationships with central office departments and school-based staff.
  10. Performs other related duties, as assigned.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS
This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff, students, external stakeholders and members of the community staff members. Work is considered light physical work, requiring the exertion of up to ten pounds of force.
EFFECTIVE DATE:10/2024
DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.

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About Wake County Public Schools

Sourced by ZipRecruiter

Wake County Public Schools (WCPSS) is a well-regarded educational institution based in Cary, NC, United States. As the largest school district in North Carolina and the 15th largest in the U.S, it operates within the education industry providing primary and secondary education to students in Wake County. The district oversees a wide array of schools, including traditional calendars, year-round calendars, modified calendars, and magnets. Founded in 1976, the WCPSS has consistently strived to meet the individual needs of all students by providing a safe, supportive, and rigorous learning environment.

Industry

Education

Company size

201 - 500 Employees

Headquarters location

Cary, NC, US

Year founded

1976

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