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Crisis Line Jobs (NOW HIRING)

Felton Institute

Crisis Phone Counselor

San Mateo, CA · On-site

$24.75 - $32.25/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Respond to callers on 24/7 crisis line offering suicide risk assessments, crisis intervention, crisis de-escalation, resource navigation and emotional support to all callers; some evenings, holidays ...

Felton Institute

Crisis Phone Counselor

San Mateo, CA

$24.75 - $32.25/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Respond to callers on 24/7 crisis line offering suicide risk assessments, crisis intervention, crisis de-escalation, resource navigation and emotional support to all callers; some evenings, holidays ...

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How much do crisis line jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for crisis line in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What is a crisis line?

A crisis line is a confidential telephone service that provides immediate support to individuals experiencing emotional distress, mental health crises, or thoughts of self-harm or suicide. Trained counselors or volunteers answer these calls and offer compassionate listening, practical assistance, and referrals to local resources. Crisis lines are available 24/7 in many areas and are designed to help people navigate difficult moments and connect them with the help they need.

What are the key skills and qualifications needed to thrive as a crisis line counselor?

To thrive as a Crisis Line Counselor, you need strong active listening, crisis intervention skills, and foundational knowledge in psychology or social work, often supported by relevant training or a degree. Familiarity with call center systems, documentation software, and sometimes certifications like Applied Suicide Intervention Skills Training (ASIST) are typically required. Outstanding empathy, emotional resilience, and clear communication are vital soft skills for effectively supporting individuals in distress. These skills ensure immediate, compassionate, and effective assistance to callers, ultimately promoting safety and mental well-being.

What are some common challenges faced by crisis line workers, and how can they manage stress while supporting callers in distress?

Crisis Line workers often encounter emotionally intense situations, including callers experiencing severe anxiety, depression, or suicidal thoughts. These conversations can be challenging and emotionally draining, especially when supporting multiple callers each shift. To manage stress, professionals are encouraged to participate in regular debriefing sessions, practice self-care routines, and utilize support from supervisors and peers. Many organizations also provide ongoing training and access to mental health resources to help staff maintain their well-being and resilience.

What is the difference between Crisis Line vs Crisis Counselor?

AspectCrisis LineCrisis Counselor
Required CredentialsHigh school diploma or equivalent; training providedOften requires relevant certifications or degrees in mental health or counseling
Work EnvironmentCall centers, remote or community-based settingsClinical settings, mental health clinics, or hospitals
Employer & IndustryNonprofits, mental health organizations, crisis centersHospitals, mental health clinics, private practices
Primary RoleProvide immediate emotional support via phoneOffer ongoing mental health counseling and treatment

While both roles focus on mental health support, Crisis Line staff primarily provide immediate assistance over the phone, often with minimal formal credentials. Crisis Counselors typically have specialized training or certifications and offer more in-depth mental health treatment in clinical settings. Understanding these differences helps in choosing the right career path or job search focus.

More about Crisis Line jobs

What cities are hiring for Crisis Line jobs?

Cities with the most Crisis Line job openings:

What are the most commonly searched types of Crisis Line jobs?

The most popular types of Crisis Line jobs are:

What states have the most Crisis Line jobs?

States with the most job openings for Crisis Line jobs include:

Crisis Line jobs near you
Infographic showing various Crisis Line job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 4% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $43,071 per year, or $20.7 per hour.

Crisis Care/Respite Counselor - Crisis Care Program (Part-Time)

Lake County

Waukegan, IL

$22.83/hr

Full-time, Part-time

Re-posted 2 days ago

Job description

General Description The Counselor II is a valuable member of our Crisis Care/Respite Program. Since 1983, the Crisis Care Program has provided a 24/7 crisis line and an 8-bed, voluntary, inpatient, 24/7 respite stabilization program for clients in crisis. Since 2018, the Crisis Care Program has also provided services to Lake County residents who call 988 and is currently one of six locations in the state to do so.

To be successful in this role, we are looking for someone who can: Provide crisis/respite intervention services to clients via the crisis hotline, in-person, and clients in the inpatient residential unit. Evaluate and assess clients for level of care. Prepare and implement treatment plans with clients.

Provide therapeutic and supportive services to clients, including individual, group, and case management. Responsible for unit coverage and emergency telephone interventions. Scheduled Hours: from 16 to 24 hours a week Variety of shifts to choose from: (8-4:30pm), (4pm-12:30am) or (12:00am-8:30am) Flex as needed Rotating weekends and some on-call responsibilities.

$5.00 per hour shift differential for working hours deemed eligible for shift and weekend premium. Education/Requirements Bachelor's degree in a related field, or Bachelor's in any field and two (2) years experience, or High School diploma or GED and five (5) years of experience Must possess a valid driver's license Knowledge Skills Abilities and Education Required Behavioral Health Professional Knowledge Base Catalog: Program Coordinator, Therapist, Nurse, Staff Nurse, Psych, Mental Health, Psychology, Chemical Dependency, Group Therapy, Psychologist, Outreach, CADC, Community Service, Human Service, Lake County Health Department, Lake County, Aide, Pandemic, COVID19, Disorder, Depression, Substance Abuse, CADC, Mood Disorder; Anxiety, Anger Management; Addiction, Lake County Health Department, Waukegan, Zion, North Chicago, Round Lake Beach, Round Lake, Counselor, Medical Director, Registered Nurse, Care Giver, Crisis Care, Abuse, PSTD; CADC, OCD, Phobia, Mania, Bipolar; Group Home, Dental Hygienist, Homeless, Health Care, High School Diploma, Bachelor's Degree, Master's Degree, Panic Attack, Hallucination, Waukegan, Lake County Health Department, Psychosis, Phobia, Eating Disorder, Mental Health Assessment, Crisis Line, Hot Line. Supplemental Information As the largest human service provider in Lake County, we believe that services must be available without barriers

No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years.

We are looking for passionate, qualified team members who can help make a difference in our agency and, most importantly, in our community. Additional information about the Lake County Health Department, our culture, and why you should join our team can be found at https://lakecountyil.attract.neogov.com/health-department. At this time, you must live in Illinois or Wisconsin to be eligible to work at Lake County Health Department

You can find our salary grades at https://www.lakecountyil.gov/4515/Salary-Grades. For unionized positions, a list of our collective bargaining agreements can be found here: https://www.lakecountyil.gov/2686/Collective-Bargaining-Agreements. This position is represented by AFSCME Council 31

Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam. Th Lake County Health Department and Community Health Center is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics.

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