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Crisis Line Jobs in Iowa (NOW HIRING)

Sac and Fox Tribe of Iowa

Victim Advocate

Tama, IA · On-site

$42K - $59K/yr

Must be willing to be on call some evenings and weekends with a rotating crisis line. * Must be proficient in computer skills such as word processing, spreadsheet, internet, email, etc. * Must be ...

Meskwaki Nation

Victim Advocate

Tama, IA

$42K - $59K/yr

Must be willing to be on call some evenings and weekends with a rotating crisis line. * Must be proficient in computer skills such as word processing, spreadsheet, internet, email, etc. * Must be ...

SNB

Mortgage Loan Closer

Sioux City, IA · On-site

Your work ensures borrowers reach the finish line with confidence--helping turn their mortgage into ... crisis -- and emerge as the region's most established and trustworthy locally owned bank. We ...

SNB

Mortgage Loan Closer

Sioux City, IA · On-site

Your work ensures borrowers reach the finish line with confidence-helping turn their mortgage into ... farm crisis - and emerge as the region's most established and trustworthy locally owned bank. We ...

Medical Solutions LTC

Travel LTC/SNF RN

George, IA · On-site

$1.8K - $2.4K/wk

Dedicated Recruiter and 24/7 Customer Care Line * Per Diem Allowance and Paid Travel * Licensure ... Crisis rates being offered. Must have 2 years experience in working LTC/SNF, Charge experience, AHA ...

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All JobsCrisis Line JobsCrisis Line Jobs in Iowa

Crisis Line information

See Iowa salary details

$11

$19

$30

How much do crisis line jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for crisis line in Iowa is $19.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $20.53 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a crisis line counselor?

To thrive as a Crisis Line Counselor, you need strong active listening, crisis intervention skills, and foundational knowledge in psychology or social work, often supported by relevant training or a degree. Familiarity with call center systems, documentation software, and sometimes certifications like Applied Suicide Intervention Skills Training (ASIST) are typically required. Outstanding empathy, emotional resilience, and clear communication are vital soft skills for effectively supporting individuals in distress. These skills ensure immediate, compassionate, and effective assistance to callers, ultimately promoting safety and mental well-being.

What are some common challenges faced by crisis line workers, and how can they manage stress while supporting callers in distress?

Crisis Line workers often encounter emotionally intense situations, including callers experiencing severe anxiety, depression, or suicidal thoughts. These conversations can be challenging and emotionally draining, especially when supporting multiple callers each shift. To manage stress, professionals are encouraged to participate in regular debriefing sessions, practice self-care routines, and utilize support from supervisors and peers. Many organizations also provide ongoing training and access to mental health resources to help staff maintain their well-being and resilience.

What is the difference between Crisis Line vs Crisis Counselor?

AspectCrisis LineCrisis Counselor
Required CredentialsHigh school diploma or equivalent; training providedOften requires relevant certifications or degrees in mental health or counseling
Work EnvironmentCall centers, remote or community-based settingsClinical settings, mental health clinics, or hospitals
Employer & IndustryNonprofits, mental health organizations, crisis centersHospitals, mental health clinics, private practices
Primary RoleProvide immediate emotional support via phoneOffer ongoing mental health counseling and treatment

While both roles focus on mental health support, Crisis Line staff primarily provide immediate assistance over the phone, often with minimal formal credentials. Crisis Counselors typically have specialized training or certifications and offer more in-depth mental health treatment in clinical settings. Understanding these differences helps in choosing the right career path or job search focus.

What is a crisis line?

A crisis line is a confidential telephone service that provides immediate support to individuals experiencing emotional distress, mental health crises, or thoughts of self-harm or suicide. Trained counselors or volunteers answer these calls and offer compassionate listening, practical assistance, and referrals to local resources. Crisis lines are available 24/7 in many areas and are designed to help people navigate difficult moments and connect them with the help they need.

What are the most commonly searched types of Crisis Line jobs in Iowa?

The most popular types of Crisis Line jobs in Iowa are:

What cities in Iowa are hiring for Crisis Line jobs?

Cities in Iowa with the most Crisis Line job openings:

Crisis Line jobs near you
Infographic showing various Crisis Line job openings in Iowa as of August 2026, with employment types broken down into 79% Full Time, 5% Part Time, and 16% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $40,455 per year, or $19.4 per hour.

Crisis Response Staff

Plains Area Mental Health, Inc

Cherokee, IA

$23.69 - $25.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Plains Area Mental Health, Inc. is a Community Mental Health Center with multiple locations in Northwest Iowa. Our mission is to provide affordable quality mental health services to the people of the communities we serve, respecting each individual’s dignity, worth, and potential for growth. Ensuring an environment of confidentiality and dedication – we put our people first.

PAMHC is seeking full-time Crisis Response Staff for our Crisis Team in Cherokee. Position is for 40 hours a week. On Call as needed. Travel is required.

Salary Range: $23.69 up to $25.75

Benefits
  • Health, dental, and vision insurance
  • PTO – 160 Hours first year
  • Double time on holidays worked
  • 401k retirement plan – 5% company match
  • Life insurance
  • Short-term and long-term disability
  • Approved sites for NHSC loan repayment
Position Summary

Crisis Response Staff are responsible for crisis stabilization residential services (Turning Point), mobile response (Mobile Crisis Assessment Team), community-based crisis stabilization services and the crisis line emergency services. These services are provided on a 24-hour basis seven days per week. They provide short term crisis stabilization residential services in a home-like atmosphere to individuals who are 18 years of age or older, meet mental health crisis criteria and are not in need of inpatient mental health services. Mobile Crisis Assessment Treatment team (MCAT) provide mental health crisis services when called to individuals in the community. Crisis Stabilization Community-Based Services will provide short term crisis stabilization in the community where they live, to individuals who are youth aged 18 and under or adults aged 18 or older, meeting mental health crisis criteria and are not in need of inpatient mental health services. Crisis Line Emergency Services will provide phone-based assessment, monitor, provide interventions and/or phone-based stabilization for mental and emotional health emergencies to individuals in need of the agency crisis line.

Requirements

Minimum of one of the following is required:

  • Mental Health Professional as defined in Iowa Code section 228.1
  • Bachelor’s degree with 30 semester hours or equivalent in a Human Services field (including, but not limited to, Psychology, Social Work, Nursing, Education) and a minimum of one year experience in behavioral or mental health services.
  • Law Enforcement Officer with a minimum of two years experience in the law enforcement field.
  • Emergency Medical Technician with a minimum of two years experience in the EMT field.
  • Peer Support Specialist, Family Support Peer Specialist or Registered Nurse with a minimum of one year experience in behavioral or mental health services.
  • Bachelor’s degree in a non-human services-related field, associate degree, or high school diploma (or equivalency) with a minimum of two years experience in behavioral or mental health services, and 30 hours of crisis and mental health in-service training (in addition to the required 30 hours of department-approved training)
  • Computer Skills
  • Valid Driver’s License and Insurance
Preferred Qualifications

Bilingual a plus, but not required

How to Apply:

Follow this link https://www.plainsareamentalhealth.org/careers/application/ to our employment application.


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